Intact

Actuary

• Ensure the quality of operational deliverables, oversee daily activities by planning and dispatching work, promote teamwork and guide the training and development of team members.
• Develop and maintain rating and underwriting rules in a system in a way to maximize the need for flexibility and speed of the commercial lines strategy.
• Plan and oversee the execution of test strategies to ensure continuous improvement of deployment quality.
• Ensure the team is productive and continuously works to improve the processes and tools.
• Manage performance reviews, training and coaching for group members to meet the company’s strategic objectives.
• Manage your team’s activities by organizing, planning and controlling the optimal use of human, financial and material resources in accordance with company strategies and budget planning.
• Act as a key stakeholder and actuarial representative for large-scale IT projects, translating conceptual needs into concrete and clear specifications and participating in the development and tracking of deliverables.
• Represent the Actuarial function on various company task forces and act as the point of contact for other business units.

Manager, Actuarial, CL Systems

• Actively participate in the coaching and training of actuarial analysts
• Work autonomously on challenging and strategic projects in areas such as ratemaking, reinsurance, corporate planning, data science, reserving and more.
• Use your expertise to lead large-scale actuarial projects.
• Demonstrate leadership by contributing to business strategy discussions, seizing opportunities and sharing your passion and vision.
• Provide guidance to colleagues through coaching, complex problem-solving and both technical and peer reviews.

Consultant, Actuarial

Analyst

• Act as guarantor of smooth operations, ensuring that service level targets are met
• Lead the transformation of schedules into real-time plans, enabling the team to maximize performance and drive efficiency
• Raise standards by developing innovative strategies to anticipate demand and optimize customer satisfaction
• Foster a collaborative culture by producing analyses that support operational improvements
• Analyze daily forecasts (TMT, incoming calls and transactions) and review and adjust trends over recent weeks
• Maintain operational stability as the primary point of contact, providing clear and efficient support to users

Workforce Planning Analyst

Financial Planning and Analysis

• Lead, supervise, and mentor a team of IT Financial Controls testing professionals
• Develop and maintain the annual IT Financial Controls testing plan
• Analyze the IT Financial Controls environment, identify control gaps and weaknesses, assess their risk impact, prepare insightful reports, and present deficiencies and recommendations to IT Leadership and key stakeholders
• Ensure organizational compliance with changes in laws, regulations, and best practices
• Build strong, trust-based relationships with IT teams, the financial controls advisory team, internal audit, and our external auditors

Director, IT Financial Controls, Group – North America

Artificial Intelligence

• Administer Intact’s AI Governance Framework: Lead the maintenance and continued development of an enterprise-wide AI governance framework, policies, and procedures.
• Lead GenAI enablement and adoption across business units, including the adoption playbook, as well as support for selecting the right GenAI tools to maximize business value while managing risk.
• Ensure Regulatory Compliance: Stay ahead of the rapidly evolving global AI regulatory landscape, including the EU AI Act, and ensure that all of Intact's AI systems and practices are compliant with applicable laws and regulations.
• Risk Management: Identify, assess, and mitigate AI-related risks, including algorithmic bias, data privacy, model inaccuracies, and security vulnerabilities.
• Champion our AI strategy story: Oversee the Strategy team responsible for coordinating and creating strategic presentations that effectively convey the company's AI, data, and digital strategies, vision, and value proposition.
• Ethical Oversight and Responsible AI: Champion the ethical and responsible use of AI across the organization.
• Stakeholder Collaboration: Work closely with cross-functional teams, including data science, legal, compliance, information security, and business units, to align AI governance with broader organizational objectives.
• Governance and Reporting: Prepare the AI governance steering committee and specialized working groups. You will prepare and present regular reports on AI governance activities, risks, value generation and compliance to senior leadership.

Director, AI Strategy – Governance

Customer Support

• Answer call and email inquiries in a timely manner and adhere to service standards and maintain quality interactions
• Act as a subject matter expert for our Intact systems & products, including any system enhancements or new product launches
• Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download
• Log calls and identify potential training needs, system issues and system response times
• Based on these technical trends & feedback from brokers on underwriting issues, provide recommendations to improve processes
• Liaise with internal business partners on training requirements for usage improvement improve usage and Broker experience
• Maintain usage reports on services & call types

Customer Service Representative II

Procurement

• Oversee a portfolio of business and technology team contracts with a focus on expanding the IT footprint / capabilities both in Canada and globally.
• Utilize a risk-based approach and market analysis to evaluate the relevant business, security, and legal requirements for each vendor relationship, and engage in negotiations to address needs and mitigate identified risks.
• Oversee and manage the contract lifecycle (new, renewal, perpetual, etc.) to ensure compliance with corporate policies and governance, while leveraging expertise from cross-functional stakeholders.
• Assess the contractual hierarchy framework, draft minor amendments using pre-approved legal templates, and administer contracts throughout their lifecycle.
• Identify and escalate risks related to contracts and Third-Party Vendors, aligning with business needs and enhancing shareholder value.
• Cultivate cross-functional relationships and networks with suppliers, business partners, colleagues, and leaders across different functions, divisions, and geographic locations.
• Contribute to the execution of procurement continuous improvement initiatives.

Procurement Advisor

Business Analyst

• Analyze business needs to define IT solutions.
• Facilitate/participate in business requirements workshops to specify IT solutions.
• Perform impact analyses and effort estimates to recommend, obtain approval for, and document the IT solution using effective methods, interacting with both business users and the IT project team.
• Support solution development and technical analyses.
• Support quality assurance activities and user acceptance testing (UAT).
• Support the Product Manager in defining and prioritizing the product backlog.
• Document user stories so they are clearly understood by designers and the QA team.
• Identify and communicate impacts on business processes to support change management in business units using a train-the-trainer approach.
• Build and maintain functional documentation that is robust, accurate, and accessible to all business stakeholders.

Senior IT Business Analyst, Data and Analytics

Backend Engineer

• Participate in the design and application design around an event-oriented architecture.
• Help our testers in setting up component and integration tests.
• Participate in the development and evolution of front-end and back-end components for the execution of our algorithms.
• Participate in the technological watch and definition of development standards to ensure system efficiency, resilience and sustainability.
• Optimize the platform for maximum velocity and scalability.
• Optimize and prioritize development tasks in collaboration with the team.
• Ensure the high level of quality of the work delivered.
• Strengthen the development team productivity.
• Oversee the development of appropriate tactics to achieve objectives.
• Support and be proactively involved in problem situations or issues.
• Play a Technical Leader / Mentor role for Squad members.

Senior AI Full-Stack Software Developer, Python/React

• Join a cross-functional team developing innovative data product to solve business problems
• Write well-designed, efficient code that can be tested, repeatedly
• Influence the AI roadmap of the biggest P&C insurer in Canada
• Keep pace with new technologies and use them in your own solutions
• Work within a multi-disciplinary environment mixing people from data science, software engineering, actuarial science, business and design
• Share knowledge with interns, data scientist and other software developer to grow, as a team

AI Developer II, Full Stack – Python/React

Product Manager

• Drive AI product vision and strategy: Collaborate with stakeholders to understand business goals and translate them into a clear vision for value-oriented AI product development.
• Facilitate cross-functional collaboration: Lead and inspire a multi-disciplinary agile team of business stakeholders, designers, data scientists, and developers from ideation to execution.
• Communicate clearly to stakeholders and leadership on product features, prioritization rationale, and success measures.
• Manage risks: Identify and mitigate potential risks associated with AI products.
• Stay in the flow of industry best practices in AI product development.
• Monitor product performance: Track the impact of AI solutions.
• Iterate based on performance metrics and user feedback to ensure exceptional user experiences.
• Manage the backlog: Prioritize the backlog of work to ensure the product is delivered according to roadmaps.
• Guide sprint planning and execution to refine and prioritize AI-experience related tasks.

AI Product Manager – Speciality Lines

Claims Specialist

• Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
• Assess and analyze policy wordings and damage to determine appropriate coverage.
• Investigate property claims in a timely manner through communication with the customer, vendors, experts, adjusters and any other related parties.
• Negotiate with customers, third parties and insurers to settle claims, within your established authority scope.
• Provide phone queue support to complete new claims intake and handle inquiry calls.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Claims Adjuster I, Property

• Communicates with stakeholders to define the products or products' category vision and strategy ensuring their interests are included in the release
• Follows-up with stakeholders and senior management on a need basis
• Inspires the team to deliver best-in-class products
• Responsible for the business aspects of the project including ensuring the right products are being built in the right order and release is developed by the deadlines
• Ensures consistency between products
• Leads, plans, tracks and is accountable for all phases of the products life cycle from the beginning of the project to the introduction into the marketplace
• Responsible for products and/or products category evolution
• Ensures compliance with Intact group policies and standards
• Supervises and accompanies resources on internal and external audits
• Monitors performance and recommends schedule changes or resource additions
• Ensures business objectives and targets are met through data analytics and feedback
• Determines products KPIs and objectives
• Discovers and proposes new product ideas & design, develops concepts to strategically enhance existing products or product extensions
• Translates research discoveries into usable and marketable products

Senior Product Owner – SIEM Engineer

Underwriter

• Support SL Automobile and Transportation portfolio guidelines and other projects
• Review, approve, modify or decline referrals
• Contribute to research opportunities, emerging trends, markets and products
• Provides development and project management support on various strategic initiatives
• Engages and liaises with appropriate stakeholders and supports the introduction of new products or material modification of existing products
• Assist in underwriting complex commercial policies
• Contributes to the development of new or modification of existing underwriting guidelines
• Supports execution and oversight of Governance and Risk Management related initiatives, including but not limited to referrals, Compliance items, Regulatory guidelines, Audits, etc.
• Provide training and technical support to ensure a consistent use of corporate guidelines and control insurance risks
• Represents Intact at National insurance industry groups

Corporate Underwriting Consultant – 12-month contract

• Investigating and settling insurance claims to ensure a prompt and fair settlement
• Provide quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements
• Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim
• Collect reports and statements to determine liability and coverage
• Ensure all cases are clearly documented and meet any or all legislative requirements