Intact

Property Adjuster

• Conduct investigations into moderately complex losses, striving for prompt and equitable recoveries that align with our corporate policies and standards.
• Formulate strategic action plans for investigations by identifying necessary contacts, evaluating collection feasibility, and determining potential legal actions.
• Gather and analyze claim details by collecting reports and statements from customers, witnesses, and other pertinent parties or experts to assess damage, liability, and recovery opportunities.
• Engage in negotiations with third parties, legal representatives, and insurers to settle claims effectively.
• Attend court proceedings or hearings as needed, providing essential information on claims.
• Deliver exceptional customer service to both external and internal clients.
• Respond to inquiries regarding investigations and claims processes.
• Maintain robust communication channels with claims departments and collaborate with adjusters, experts, management, and other claims representatives on technical and administrative matters.
• Cultivate productive relationships with service providers, monitoring their performance to ensure adherence to professional and corporate standards.
• Identify areas for process improvement and suggest policy or procedural changes to maintain quality service and competitive edge.
• Execute additional duties as assigned.

Property Adjuster II, Subrogation

Advisor

• Deploy the Contact AE system to the brokerage network, as well as its new functionalities in a national context of constant change and transformation.
• Use your experience in project management and the development of project plans or action plans for your region.
• Gather and analyze data in order to initiate, develop and recommend practices and activities aimed at improving and increasing the use of Contact AE for firms and producers.
• Analyze and measure the effectiveness of existing deployment processes and develop sustainable, repeatable and quantifiable improvements.
• Work closely with Business Development to develop implementation strategies and monitor the regional action plan.
• Develop documentation to support the analysis of recommendations, and document all follow-up tools and action plans.
• Participate in the development of future ideas, share experience and expertise for the benefit of the national team.
• Follow national guidelines while customizing certain actions at regional level.
• Support and accompany colleagues with a more field-based focus, by providing analyses, strategies or methodology.
• Participate in the development of change management strategies, including support for the development of training materials and activities, communication and facilitation of workshops or committees.
• Understand the Contact AE project ecosystem and its stakeholders to obtain a 360 view and analyze impacts.
• Support the facilitation of regional executive committees.

Senior Business Advisor

Director

• Lead a team of professionals providing trusted advice or assurance on governance, internal controls and risk management activities in a large, complex environment
• Manage the team’s performance and develop top talent
• Supervise the team’s activities and audits or projects under their responsibilities
• Participate on the corporate audit services leadership team
• Provide guidance on projects to ensure risks are identified, value to the business is apparent
• Responsible for the audit scope and approach, and executive level reporting
• Support development of the risk-based audit plan

Director, Corporate Audit Services

• Contribuer à la réalisation des objectifs corporatifs et régionaux en mesurant la performance de son équipe, en assurant la qualité du traitement des sinistres, le niveau de respect des normes, des procédures et de la productivité.
• Gérer les activités de son équipe en organisant, planifiant et contrôlant l'utilisation optimale des ressources humaines, financières et matérielles selon le budget, tout en favorisant le travail d'équipe et en orientant leur formation sur le plan technique.
• Participer à l'amélioration des processus opérationnels.
• Prendre les décisions pour son équipe concernant le traitement des dossiers sinistres et le paiement des indemnités en conformité avec les normes de l'entreprise.
• Promouvoir l'image de marque et les principes d'affaires auprès des partenaires.
• Procéder à des auditions de dossiers actifs tout au long de l’année.

Directeur d'unité, Indemnisation Habitation

Legal Assistant

• Practice management
• Drafting pleadings and LAT forms
• Reviewing productions and providing counsel with a pre-discovery (or pre-hearing) list of further productions/documents/information to request from counsel
• All facets related to undertakings, include preparing the initial undertakings chart, corresponding with counsel to request undertakings, reviewing answers received to determine whether the undertaking is satisfied, drafting motion materials to compel answers to undertakings
• All aspects of arranging Independent Examinations, including retaining experts, and preparing briefs for experts
• Paperless briefing of files, for both Accident Benefits and Tort matters
• Summarizing documents, for both Accident Benefits and Tort matters
• Trial/Arbitration preparation

Law Clerk

Claims Specialist

• Investigate high-value and complex personal lines property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties
• Perform field inspections and related tasks to support multiline adjusters, while also directly managing field property claims
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
• Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage
• Analyze the information gathered, interprets insurance policy wordings, determines coverage, assesses damage
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims
• Keep up to date on Intact’s Prestige products, appraisal and investigation techniques, and services

Claims Specialist, Property

AI Engineer

• Partner with domain teams to identify high-ROI use cases.
• Prototype, build, and own production ready (scalable, observable, secure) AI solutions, leveraging leading LLMs and Agentic AI platforms.
• Drive adoption of solutions through demos and user training.
• Improve productivity throughout the entire SDLC process with AI solutions, from Requirements and Design phase to Coding and Testing to Deployment and Runtime Operations.
• Improve AI-driven testing, troubleshooting, incident triaging, root cause analysis, and automation of repetitive workflows with verifiable outcomes.
• Build agentic automation, orchestrate multi-step workflows that plan tasks, call tools/APIs, and execute autonomously with clear guardrails.
• Implement RAG pipelines, ingest documents, create embeddings, index vectors, retrieve and rerank results, and ground outputs with citations.
• Develop system prompts, templates, and structured outputs (e.g., JSON) with versioning and evaluation.
• Set up tracing, relevance/factuality evaluations, and dashboards for cost, latency, and quality metrics.
• Contribute to best practices, patterns, and internal enablement materials.

Senior AI Developer

Growth Marketing

• Own the Growth Innovation Roadmap
• Map ‘’white-space’’ opportunities beyond current streams; prioritize using frameworks (ICE/RICE), align to business objectives.
• Structure a portfolio of experiments - from zero (pilots, POCs) to scaled deployment (always-on).
• Design, test, and scale new initiatives Acquisition and activation programs: cashback, contests, referrals, partner offers, cross-sell, new funnels.
• Identify targets, conduct due diligence, coordinate with Legal/Compliance, define KPIs, and execute new partnerships and ecosystems.
• Evaluate martech/adtech solutions; collaborate with IT/Data to build the business case for new marketing technologies and products.
• Pilot emerging channels, non-traditional placements, and co-marketing initiatives.
• Collaborate closely with cross-functional teams to scope, de-risk, and launch initiatives.
• Establish operating models and rituals, drive executive alignment, effective stakeholder communications, and change management.
• Define hypotheses, experiment designs, success criteria, sampling plans, and test types (A/B, experiments).
• Track the portfolio KPIs across the funnel and create synergies connecting cross-functional initiatives to existing streams.

Senior Growth & Innovation Strategist

IT Support

• Lead, coordinate and supervise the activities of the team by organizing, planning and controlling the optimal use of personal, material and financial resources according to the budget.
• Manage the performance of team employees according to company policies, ensuring continuous training and compliance with customer experience standards of the customer service centre.
• Manage the quality of phone service by ensuring cost and productivity control according to the objectives of the customer service centre.
• Ensure the quality of service offered to customers by regularly supervising team members according to standards in order to ensure the achievement of the objectives of the customer service centre.
• Identify issues, propose solutions, make change and recommend improvements on the quality of the service offered, the operations of the service centre, or the risk management in order to achieve the company objectives.
• Ensure the supervision of social media watch and the handling of customer requests in order to ensure a response or routing to the department concerned within the prescribed deadlines.
• Participate in multidisciplinary committees relating to special projects and digital initiatives in order to plan strategic elements, ensure smooth deployment, in addition to forecasting the impact of calls on the team and ensure that the process is optimized to control costs.

Unit Manager, Sales & Operations

Counselor

• Manage a portfolio of surety files, typically composed of mid- to large-scale contractors
• Analyze and approve surety bond requests within the analyst's authority and according to established procedures
• Prepare documentation and make recommendations for significant projects, including presentations to reinsurers when required
• Conduct annual reviews, risk analyses, and financial updates of contractor files to establish bonding limits
• Organize meetings with brokers and contractors and strengthen business relationships
• Participate in construction and surety industry events
• Communicate and negotiate the terms and conditions of contractor files
• Contribute to business development objectives by prospecting and identifying business opportunities
• Analyze new surety files submitted in accordance with established procedures
• Demonstrate leadership by providing technical advice, training, and coaching to team members, brokers, and contractors
• Manage supplier payment requests and/or beneficiary claims in collaboration with the claims/indemnity department
• Lead and participate in special projects

Surety Advisor

Analyst

• Manage a portfolio of surety files, typically consisting of medium-sized contractors
• Analyze and authorize surety requests in accordance with the analyst’s authority and established procedures
• Prepare documentation and make recommendations for material projects
• Conduct annual reviews, risk analyses and financial updates for contractor files to establish bonding limits
• Arrange meetings with brokers and contractors
• Strengthen business relationships
• Participate in construction and surety industry events
• Communicate and negotiate the terms and conditions of contractor files
• Analyze new surety submissions in accordance with established procedures
• Handle supplier payment requests and/or beneficiary claims in collaboration with the claims/indemnity department
• Participate in special projects

Surety Analyst

• Help customers over the phone with their casualty claims, mainly in the area of property damage and primarily in Personal Lines insurance (claims of $100,000 or less)
• Guide customers through the various stages of their claim: analyze the admissibility of the claim, conduct an investigation, evaluate damages claimed, and negotiate settlements if appropriate
• Listen to the customer and clearly explain the claim handling process, answer questions and deliver service that goes beyond the customer’s expectations
• Evaluate the potential liability of the insured and/or third parties based on findings
• Communicate effectively with customers to inform them of developments and annotate files according to company guidelines
• Manage expenses and external costs and assist in responding to catastrophes when they occur

Claims Adjuster II, Casualty

Operations

• Help drive efficient processes to deliver unmatched customer service.
• Act as a global representative for the Claims function.
• Optimize claims management models and ways of working to enhance operational efficiency and service quality.
• Build relationships and collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework.
• Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results.
• Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives.
• Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.
• Promote a continuous improvement culture within the organization.
• Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.

Operational Excellence Business Advisor II

Solutions Engineer

• Configure and administer contact center systems, including interaction management platforms, telephony systems, and reporting tools, including but not limited to Genesys Cloud.
• Provide technical support to contact center agents and users to quickly resolve technical issues and optimize the use of tools.
• Establish and maintain excellent working and collaborative relationships with other company departments.
• Contribute to the creation of reference manuals for end-users by writing process documentation in order to improve intervention efficiency and knowledge transfer.
• Participate in the training of other team members and the transfer of specialized skills, as required.
• Encourage change, support the company's vision and direction, and facilitate collaboration with other team members.
• Assist more experienced technicians in various tasks (orders, integration, projects, work management, etc.), as required.

IT Technical Advisor – Contact Center Solutions

Financial Planning and Analysis

• Support the configuration, testing, documentation, and day-to-day functional support of Oracle finance applications, primarily focusing on General Ledger (GL), Intercompany, Fixed Assets (FA)
• Execute system configurations based on approved designs (e.g., value sets, account combinations, basic GL setups, intercompany parameters, fixed asset categories)
• Support requirements discussions by capturing inputs, clarifying needs, and helping translate them into simple configuration items and acceptance criteria
• Contribute to post-acquisition integration activities (e.g., preparing templates, validating structures such as COA elements, supporting harmonization tasks)
• Prepare and execute defined test cases (unit/SIT/UAT); document results, defects, and test evidence
• Provide Level 1–2 functional support: intake and triage of tickets, initial analysis, resolution of common issues, and escalation when required
• Assist with data migration preparation (templates, basic validations) and support reconciliations as instructed
• Maintain and organize delivery artifacts (configuration records, decision logs, test evidence, user guides)
• Contribute to training and change materials (quick reference guides, release notes) for post-acquisition transitions.