Intact

Security Engineer

• Identify security events that need to be monitored.
• Advise and support our team in all stages of development.
• Ensure key risk metrics/indicators are developed and implemented to systematically measure and report information-related risks.
• Identify and classify the risks then propose risk mitigation or remediation.
• Analyze the risks associated with the various options available and propose a security solution to the operational issue that offers a fair balance between potential losses and the cost of the solution.
• Identify gaps in IT compliance control and supervise the documentation, implementation and tests for the entire IT compliance control portfolio.
• Monitor the latest industry trends and, where appropriate, proactively propose the introduction of new security practises and technologies when they become profitable.
• Perform or coordinate application security tests for project teams.
• Interpret the results of application security tests (code scanning, application intrusions, etc.).
• Inform and educate development teams with regard to the application security development standards, methods and tools.

Security Advisor Specialist – Threat Risk Assessment

Consultant

• Provide Accident Benefits expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
• Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
• Determine key measures to monitor service levels and effectiveness of Claims personnel.
• Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to management team and using results toward efforts to improve Claims functions.
• Lead the development of technical claims training programs by assessing needs, developing content and making recommendations.
• Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution and attendance at arbitration hearings as required.
• Assist with the interpretation of case law.

Claims Consultant – Accident Benefits

Accountant

• Verify the validity of business interruption and income replacement benefit claims
• Analyze financial documents provided while respecting the commitments and obligations to the customer
• Listen to, anticipate the needs of the customer, and offer the best solutions
• Offer technical support to adjusters and team leaders, ensuring timely follow-up
• Ensure work is being completed in accordance with the team workflow and deadlines
• Communicate with the customer and their accountant, in collaboration with the claims adjuster in charge of the file loss
• Communicate the results in a clear, precise, caring, and authentic manner to the claims adjuster or the customer, adapting communication style accordingly
• Provide a fair and equitable result that will consider the policy, standards, rules, applicable laws and follows company processes
• Develop efficient workflows and processes to ensure timely resolution of files

Forensic Accountant – Loss Quantification, Claims

Insurance

• Assister le client au téléphone dans le cadre de sa réclamation en responsabilité civile majoritairement dans des dossiers de dommages matériels, blessures corporelles et litigieux de moyenne à grande complexité.
• Guider l’assuré dans les diverses étapes de sa réclamation : analyser la recevabilité de la réclamation, compléter l’enquête pour déterminer la responsabilité potentielle de l’assuré et/ou des tiers, évaluer les dommages réclamés et négocier, le cas échéant, un règlement avec le tiers.
• Être à l’écoute du client, expliquer clairement le parcours qu’entreprendra la réclamation, répondre à ses questions et livrer un service qui dépasse ses attentes.
• Analyser les garanties d’assurance du client et lui expliquer clairement quelles sont ses protections en lien avec la réclamation présentée.
• Recueillir les versions des faits sur les circonstances du sinistre auprès des assurés, des tierces parties et d’autres intervenants.
• Évaluer la responsabilité potentielle de l’assuré et/ou de tierce partie en appuyant son raisonnement sur des éléments d’enquête pertinent et bien étayé.
• Évaluer le caractère raisonnable et la recevabilité des dommages réclamés à l’assuré.
• Communiquer efficacement avec le client pour l’informer des développements.
• Bien annoter et documenter son dossier en respectant les normes et directives de l’entreprise.
• Négocier efficacement, si opportun, les réclamations avec les tiers.
• Assurer une saine gestion des frais et des coûts externes.
• Collaborer activement avec les divers services tel que l’assignation, le recouvrement, la souscription, l’estimation, etc.
• Participer aux catastrophes lorsqu’elles se présentent.

Expert en sinistres principal, Responsabilité civile

Manager

• Build a strong book of profitable business while also auditing policies to ensure adherence to company standards
• Coach underwriters and assist in negotiating with brokers on larger opportunities
• Train brokers and underwriting staff on underwriting matters
• Communicate on a regular basis with key broker contacts on accounts, plans and results
• Liaison with the Business Development Team to reinforce and facilitate desired effects to the broker’s portfolio performance
• Manage employee performance and contribute to the salary review process
• Hold regular team meetings with staff to communicate corporate and branch issues and to respond to employee issues
• Participate in the establishment of premium and loss ratio targets
• Authorize the acceptance of new business, renewals and endorsements
• Promote the company’s products through information sessions with brokers
• Develop and manage effective working relationships with brokers, staff, and other departments
• Establish and maintain service levels by organizing and monitoring work flow and setting priorities to ensure maximum efficiency and productivity
• Establish goals and monitor the development of underwriting staff to ensure achievement of department Business Plan

Equipment Breakdown Manager, Specialty Lines

Human Resources

• Provide coaching and professional human resources advice to specific business groups
• Participate in management committees of designated groups
• Conduct analyses and recommend strategies and potential solutions to human resources management problems
• Lead and/or participate in strategic national projects
• Collaborate with managers on succession planning
• Contribute to the improvement of HR processes

Senior Human Resources Consultant – Claims

Accounting Manager

• Accurately process and verify payments received, reconcile bank deposits and verify deposit totals.
• Prepare, compile and dispatch invoices, statements, reports and cheques.
• Record and post broker billing statements and payments in the payment register and accounting systems.
• Reconcile basic accounts and resolve outstanding amounts.
• Review and resolve daily cash reports, correct and adjust journal entries and process cheque requisitions.
• Verify and post banking information, review new business, amend payment schedules, and process premium refunds for accounts.
• Handle unresolved issues regarding payments, disbursements, billing arrangements, payment methods and account discrepancies.
• Assist with queue calls periodically

Accounting Services Representative

Claims Specialist

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
• Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
• Collect reports and statements to determine liability and coverage.
• Ensure all cases are clearly documented and meet any or all legislative requirements.

Claims Adjuster I – Casualty

Software Engineer

• Manage, develop, and mobilize the engineering team in Ontario to achieve business objectives
• Provide coaching, regular follow-ups and feedback to team members
• Mentor team’s technical and professional skills and facilitate continuous learning by developing solid professional development plans for employees
• Implement procedures and policies and ensure that they are followed
• Manage the team's budget and material resources by maintaining exceptional customer service
• Develop, recommend, and implement management and organizational initiatives to support business strategies
• Maintain strong business relationships with suppliers/vendors and other key partners
• Collaborate with the Claims, Subrogation and Legal teams

Manager, Engineering - Claims

Product Manager

• Define and outline the purpose of epics, collaborating with Business Analysts (BAs) to set development timelines, start, and end dates.
• Assign and prioritize backlog items, ensuring alignment with team’s skills, capacity, and major dependencies.
• Conduct story mapping and estimation, entering stories into Jira, and ensuring the backlog is well-ordered and communicated to stakeholders.
• Focus on the "why" behind each backlog item, understanding its business impact and alignment with the product vision.
• Collaborate with the Scrum Master to resolve impediments and guide the team toward achieving Release/Sprint goals.
• Actively participate in Scrum ceremonies and ensure stakeholder communication regarding progress and deadlines.
• Lead and inspire the team to deliver best-in-class products and meet project/deliverable success.
• Communicate effectively using appropriate vocabulary to convey ideas clearly, participating actively in discussions and fostering good working relationships.
• Collaborate with various teams on the strategy for rolling out new products or features and provide/seek support from peers regarding backlog planning and squad issues.
• Act as a positive change agent, influencing others to adopt new approaches and demonstrating comfort with ambiguity and evolving environments.
• Lead the evaluation and acceptance of product deliverables, ensuring adherence to acceptance criteria during sprint review.

Product Owner – Contact Billing

• Lead our enterprise identity and access management using SailPoint IdentityIQ, integrated with Active Directory, Entra ID (Azure AD), and a wide range of apps
• Define and execute the identity core strategy and multi-year roadmap centered on SailPoint IIQ and integrations with AD/Entra ID and key business apps
• Build, lead, and develop a high-performing team; set clear objectives, career paths, and development plans
• Champion least privilege, zero trust, and standardized identity lifecycle (joiner-mover-leaver) across the enterprise
• Own the SailPoint IIQ platform lifecycle: architecture/design, deployment, configuration hardening, upgrades/patching, performance tuning, backup/DR, and HA
• Implement and optimize identity lifecycle processes (JML), automated provisioning/deprovisioning, and access requests/approvals
• Design and manage role-based and attribute-based access models (RBAC/ABAC), birthright access, SoD policies, and policy enforcement controls
• Lead access certification campaigns, remediation workflows, and attestation evidence for audits
• Develop connectors/integrations for AD/Entra ID, HRIS, ERP, CRM, ITSM, data platforms, and custom applications using SailPoint adapters and REST
• Establish data quality standards for identity attributes; drive authoritative source alignment and identity correlation rules
• Ensure robust integrations with AD and Entra ID: group/role synchronization, dynamic groups, conditional access, MFA/SSO alignment, and privileged identity handoffs to PAM

Identity Core Manager

Operations

• Lead studio planning and end-to-end management of creative projects, including scoping, approvals, and resourcing across internal teams and external partners.
• Optimize how the creative team works by establishing processes, tools, and documentation that enhance efficiency.
• Oversee production execution for digital and brand initiatives, including social media campaigns, brand campaigns and updates, and sponsorship activations.
• Advance the Brand Studio’s core capabilities: digital expertise, Branding Guidelines, AI, and 360° advertising.
• Partner closely with brand teams to translate briefs into actionable plans and align stakeholders across channels.
• Own detailed schedules, logistics, and post-production workflows (e.g., animation, graphic adaptations, photo retouching, AI-assisted production).
• Ensure compliance with legal and copyright requirements; collaborate with Legal as needed.
• Proactively solve problems and propose creative and technical solutions that balance ambition with budget.
• Champion creativity and innovation within Intact, promoting best practices and continuous improvement.
• Maintain rigorous documentation from brief through archiving, including estimates, approvals, and final invoicing (where applicable).

Creative Studio Operations Lead

• Collaborate closely with all internal and external project stakeholders to ensure a successful implementation of GenetiQ.
• Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third party integrations.
• Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support.
• Ensure the project is defined, designed, and configured effectively to best support the customer’s needs.
• Validate that the customer understands the specifications of the software, such as inclusions and exclusions.
• Liaise with customers and third parties to define requirements, configure API’s and develop integrations with external systems such as eCommerce, and draft written specifications.
• Assist the development team with understanding of specifications during the development of modifications, and subsequently test and document developed changes.
• Become an expert in GenetiQ to educate and advise customers on best practices.
• Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc.
• Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function.
• Train the customer’s project team and provide knowledge transfer in the operation of software.
• Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy.
• Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc.
• Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements.
• Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live.
• Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to GenetiQ, ensuring accuracy of open balances, historical transactions, and relevant master data.
• Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites.
• Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details.
• Complete all relevant project management documentation and help with standardization.
• Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices.
• Remain engaged with customers after go-live to provide support and ensure continuity of experience.
• Daily timesheet completion in line with company procedures.
• Ensure project work is appropriately billed to the customer.
• Escalate any complexities to the relevant teammate, department, or manager.
• Live the core values and take responsibility for ensuring an experience of excellence for the customer.
• Collaborate with the customer to professionally and proactively manage change.
• Influence the customer to follow a process that will help with the smooth transition to GenetiQ.

Senior ERP Consultant

Business Analyst

• Analyze information obtained from various sources, detail the high-level view and provide users with recommendations
• Produce business cases for proposed future projects or initiatives
• Owner of the Large Loss reporting which includes weekly, monthly, and quarterly data collection and validation for circulation
• Co-ordinator of the Global Large Loss forum, an internal group of representatives from the countries where Intact operates, seeking to further collaboration
• Coach junior members of the team with their risk and compliance tasks
• Utilise your analytical skills to identify opportunities for process optimization, automation, cost reduction, or risk mitigation
• Collaborate closely with our Project Manager on large group initiatives
• Plan and co-ordinate project activities related to organizational requirements or changes
• Obtain requirements or document business processes from business communities using techniques such as interview and work sessions, using defined templates
• Act as an intermediary between immediate team and colleagues in neighbouring teams to support in the delivery of initiatives and events

Bilingual Senior Business Analyst

Administration

• Manage and administer Citrix XenApp, XenDesktop, and Citrix Cloud environments.
• Manage the deployment, patching, and administration of Citrix environment (ELM / AppLayering), GPO, FsLogix rules and cloud-based resources (Azure) to enhance platform reliability and performance.
• Optimize the performance of Citrix and Azure systems, including the implementation of monitoring and tuning strategies to ensure an optimal user experience.
• Deploy, configure, and maintain Citrix farms and associated infrastructure, including ELM, XenServer and Provisioning Services (PVS).
• Evaluate and optimize IT systems to align with and advance business objectives.
• Participate in Citrix implementation and cloud migration projects.
• Provide advanced technical support and resolve complex issues related to the Citrix environment, including Level 3 incidents.
• Collaborate with security team to maintain Citrix infrastructures by implementing security policies and conducting regular audits.
• Create and maintain detailed documentation of environments and business processes.
• Train and mentor junior IT team members on best practices and technologies.
• Work closely with development, networking, and security teams to ensure the integration and harmonization of solutions across the IT ecosystem