Operational Excellence Business Advisor II

Intact

Operational Excellence Business Advisor II optimizing claims management processes for unmatched customer service. Building relationships and driving operational efficiency within the Claims Optimization team.

Posted 7/8/2026full-timeCalgary • 🇨🇦 CanadaMid-LevelSenior💰 CA$74,800 - CA$91,400 per yearWebsite

About the role

Key responsibilities & impact

Help drive efficient processes to deliver unmatched customer service.
Act as a global representative for the Claims function.
Optimize claims management models and ways of working to enhance operational efficiency and service quality.
Build relationships and collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework.
Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results.
Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives.
Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.
Promote a continuous improvement culture within the organization.
Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.

Requirements

What you’ll need

At least 3 years of experience in advisory, analytical, management, or equivalent roles.
Strong hands-on experience in process optimization; Lean Six Sigma certification (Green Belt or Black Belt) is considered an asset.
Hands on experience in project management and change management; ability to solve problems and influence to overcome resistance to change.
Experience in the insurance sector; experience in claims preferred.
Ability to combine strategic thinking with rigorous delivery execution.
Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders.
Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset.
Strong interpersonal skills: team player with a positive attitude, ability to build relationships, and to give and receive constructive feedback.
Intermediate proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint).
Process mapping skills desired; value stream mapping is an asset.
Comfortable with ambiguity.
Willingness to travel occasionally.
Proficiency in English is required; fluency in French is a plus.

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Statistical AnalysisCost-Benefit AnalysisProcess MappingValue Stream MappingData Visualization

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProblem SolvingTeam CollaborationPositive Attitude

Certifications

Lean Six Sigma Green BeltLean Six Sigma Black Belt