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About the role
Key responsibilities & impact- Help customers over the phone with their casualty claims, mainly in the area of property damage and primarily in Personal Lines insurance (claims of $100,000 or less)
- Guide customers through the various stages of their claim: analyze the admissibility of the claim, conduct an investigation, evaluate damages claimed, and negotiate settlements if appropriate
- Listen to the customer and clearly explain the claim handling process, answer questions and deliver service that goes beyond the customer’s expectations
- Evaluate the potential liability of the insured and/or third parties based on findings
- Communicate effectively with customers to inform them of developments and annotate files according to company guidelines
- Manage expenses and external costs and assist in responding to catastrophes when they occur
Requirements
What you’ll need- 5A Claims Adjuster Licence
- College diploma and/or training that is equivalent and/or deemed relevant
- Six months to one year of experience as a claims adjuster with some experience handling casualty claims, an asset
- Bilingualism (English/French) – For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
Comp & perks- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims AnalysisDamage EvaluationSettlement NegotiationLiability AssessmentFile Annotation
Soft Skills
Effective CommunicationCustomer ListeningProblem Solving
Certifications
5A Claims Adjuster Licence