Claims Adjuster II, Casualty

Intact

Claims Adjuster handling property damage casualty claims for customers over the phone. Evaluating claims and guiding customers through the process in a hybrid work model.

Posted 7/8/2026full-timeSt-Hyacinthe • 🇨🇦 CanadaJunior💰 CA$69,200 - CA$84,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing casualty claims, particularly in property damage within Personal Lines insurance, while providing exceptional customer service and effective communication. Proficient in evaluating claims, negotiating settlements, and adhering to company guidelines.

Highest-signal resume keywords

5A Claims Adjuster LicenceCasualty Claims HandlingBilingualism (English/French)Customer Service ExcellenceClaims Investigation and Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisDamage EvaluationSettlement NegotiationLiability AssessmentFile Annotation

Soft Skills

Effective CommunicationCustomer ListeningProblem Solving

Certifications & Qualifications

5A Claims Adjuster Licence

Industry Keywords

Personal Lines InsuranceProperty Damage ClaimsClaims ManagementCatastrophe Response

About the role

Key responsibilities & impact

Help customers over the phone with their casualty claims, mainly in the area of property damage and primarily in Personal Lines insurance (claims of $100,000 or less)
Guide customers through the various stages of their claim: analyze the admissibility of the claim, conduct an investigation, evaluate damages claimed, and negotiate settlements if appropriate
Listen to the customer and clearly explain the claim handling process, answer questions and deliver service that goes beyond the customer’s expectations
Evaluate the potential liability of the insured and/or third parties based on findings
Communicate effectively with customers to inform them of developments and annotate files according to company guidelines
Manage expenses and external costs and assist in responding to catastrophes when they occur

Requirements

What you’ll need

5A Claims Adjuster Licence
College diploma and/or training that is equivalent and/or deemed relevant
Six months to one year of experience as a claims adjuster with some experience handling casualty claims, an asset
Bilingualism (English/French) – For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)