Claims Specialist, Property

Intact

Claims Specialist investigating high-value and complex personal lines property claims. Ensuring superior customer service and negotiating settlements for high-net-worth customers at Intact Prestige.

Posted 7/9/2026full-timeKelowna • 🇨🇦 CanadaMid-LevelSenior💰 CA$94,200 - CA$115,200 per yearWebsite

About the role

Key responsibilities & impact

Investigate high-value and complex personal lines property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties
Perform field inspections and related tasks to support multiline adjusters, while also directly managing field property claims
Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage
Analyze the information gathered, interprets insurance policy wordings, determines coverage, assesses damage
Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims
Keep up to date on Intact’s Prestige products, appraisal and investigation techniques, and services

Requirements

What you’ll need

3+ years experience handling personal property claims with direct field experience as an asset
Willing and able to travel on short notice, including to provinces outside your assigned region, as Prestige operates as a national team
Completed or working towards a Chartered Insurance Professional (CIP) designation
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and goal oriented, capable of working in a fast paced and changing environment
Strong aptitude for technology with excellent computer skills
Must possess a valid driver's license with a good driving record

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
Pension offerings provide flexibility and long-term security for our employees beyond their careers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims AnalysisInsurance Policy InterpretationDamage AssessmentField Property Claims ManagementDocumentation and Reporting

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationSelf-MotivatedGoal Oriented

Certifications

Chartered Insurance Professional (CIP)Valid Driver's License