Instacart

Engineering Manager

• Lead, coach, and grow a senior-skewed team of ~12 engineers across multiple workstreams
• Set clear architectural and execution direction
• Drive consolidation of bespoke retailer-vertical services onto unified Instacart platform rails
• Partner with ML and Data Engineering on long-term enterprise data platform compliance
• Deliver self-service tooling for retailers and internal teams
• Represent technical and product trade-offs across multiple engineering and product organizations

Senior Engineering Manager, Retailer Platform

Manager

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations.
• Lead continued development of current workflows and safety programs to improve case process accuracy and reduce operational redundancy.
• Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks.
• Ensure institutional knowledge is documented and scalable across all workflows.
• Audit and streamline existing workflows to reduce administrative burden and expand capacity for strategic, proactive work.
• Implement a clear framework for team’s operation capacity while balancing reactive case-handling and dedicated project deliveries.
• Be able to use and interpret data to surface operational insights that drive process improvements and better safety outcomes.
• Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for all members in the team.
• Owns team performance across urgent and routine Salesforce cases and safety alert systems.
• Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps.
• Serves as one of the primary escalation points for critical incidents.

Trust & Safety Manager – Critical Response

Financial Planning and Analysis

• Serve as the key finance partner for Instacart’s International expansion, owning end-to-end financial forecasting, business planning, and performance management for new and emerging markets.
• Partner closely with cross-functional leaders (e.g., Business Development, Corporate Development, Operations, Strategy, Legal, Policy) to evaluate market entry opportunities, assess investment trade-offs, and provide clear recommendations that shape Instacart’s global growth strategy.
• Build and refine complex financial models to support scenario planning in a highly ambiguous environment, enabling the executive team to make fast, data-driven decisions.
• Develop actionable insights by analyzing market dynamics, unit economics, and operational performance across countries; highlight risks, surface opportunities, and drive accountability with senior stakeholders.
• Own the monthly and quarterly actuals vs. forecast (AvF) process for International, including variance analysis, commentary, and presentation of results to senior leadership; translate financial performance into clear business narratives that connect drivers to outcomes and inform future forecast adjustments.
• Thrive in a fast-paced and constantly evolving environment, establishing structure where needed while adapting processes, forecasts, and recommendations as the International landscape rapidly changes.

International Finance Manager

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations.
• Lead continued development of current workflows and safety programs to improve case process accuracy and reduce operational redundancy.
• Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks.
• Ensure institutional knowledge is documented and scalable across all workflows.
• Audit and streamline existing workflows to reduce administrative burden and expand capacity for strategic, proactive work.
• Implement a clear framework for team’s operation capacity while balancing reactive case-handling and dedicated project deliveries.
• Be able to use and interpret data to surface operational insights that drive process improvements and better safety outcomes.
• Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for all members in the team.
• Ensuring all team members have clear ownership, development opportunities, and a sense of purpose.
• Owns team performance across urgent and routine Salesforce cases and safety alert systems.
• Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps.
• Serves as one of the primary escalation points for critical incidents.

Trust & Safety Manager, Critical Response

• Design and execute advanced experiments that prove advertising value and optimize campaigns, delivering actionable insights that drive business decisions
• Analyze experiment data to produce nuanced recommendations for improving ad performance and measurement outcomes
• Tailor measurement approaches to meet stakeholder needs, by developing innovative metrics and data visualizations that reveal deeper business insights
• Proactively partner with stakeholders to shape media measurement strategies and address complex challenges, navigating through ambiguous measurement questions
• Present experimental findings and other data-driven insights with an executive presence to senior clients, educating them on methodologies and ensuring alignment on actionable insights
• Lead discussions, trainings, and Q&A sessions as a thought leader on ad measurement and experimentation to inspire confidence in measurement outcomes with clients and internal teams
• Identify strategic opportunities, including client upsell potential or internal operational improvement needs, informed by data-driven insights
• Develop customized analytical solutions, including code, dashboards, and self-service tools with data-driven enhancements either through client works and/or project initiatives

Measurement Science Manager – II

Sales

• Joint ownership of the sales cycle for Storefront Pro across a portfolio of mid-market and enterprise grocery and retail accounts, from prospecting and pipeline development through negotiation, contract close, and onboarding handoff
• Design and execute account-specific selling strategies in close partnership with BD Retail, leveraging Storefront Pro's performance track record (10pp+ YoY sales growth, 65%+ platform cost offset through ad monetization) to build compelling, ROI-grounded business cases
• Build trusted, multi-threaded relationships with key decision-makers and influencers across retailer digital, technology, marketing, operations, and executive functions
• Develop and deliver tailored presentations and proposals that bring Storefront Pro's value proposition to life — spanning omnichannel UX, AI-powered personalization, retail media monetization via Carrot Ads, loyalty and SNAP/EBT integration, and flexible fulfillment
• Lead negotiation of complex commercial agreements, partnering with Legal, Finance, and BD leadership to structure deals that are both competitive and scalable
• Collaborate with Storefront Pro and Connected Stores MS&P to refine go-to-market strategy, sharpen positioning against competing platforms, and improve the end-to-end sales process
• Serve as a critical feedback channel between the field and internal teams — translating retailer objections, competitive dynamics, and market signals into actionable product and GTM recommendations
• Partner cross-functionally with Product, Engineering, Marketing, and Partnerships to develop custom solutions and creative deal structures for key prospects

Enterprise Solutions Sales Manager, StoreFront Pro

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem — helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence — calls, emails, QBRs — in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

Senior Sales Associate

Full-stack Engineer

• Define and evolve the integration and automation strategy and roadmap across Finance and Accounting systems
• Architect solutions for end-to-end integrations across ERPs (Oracle/NetSuite/Workday), CRM (Salesforce), etc.
• Deliver robust, scalable integration solutions across modern iPaaS platforms (Boomi, Workato, MuleSoft, or equivalents)
• Mentor junior BSAs and integration analysts, raising technical standards

Integration & Automation Tech Lead

Account Manager

• Collaborate with the Sales Team to build trusted CPG relationships
• Serve as the main point of contact for all pre and post sale activities including media planning, campaign reporting, optimization and performance
• Create media plans matching partner goals and provide ad product offerings to partners
• Provide weekly reports to advertisers with sound optimizations to improve campaign performance and achieve advertisers’ KPI
• Lead CPG cadence calls to present campaign and category insights with a data driven approach; use data to tell stories to show impact of ad campaigns
• Present compelling category and advertiser specific business trends and insights
• Proactively pitch cross-sell and upsell opportunities to advertisers
• Be a partner advocate during pilots and internal cross functional feedback sessions
• Compile campaign wrap reports owing follow up and actionable takeaways
• Partner with cross functional teams and spearhead the creation of the Quarterly Business Review; present campaign insights to CPG advertisers with an analytical mindset
• Develop a deep understanding of Instacart’s evolving full funnel advertising suite and strategy
• Actively participate in gap to goal planning and manage quota over multiple business units

Security Engineer

• Identify business-critical risks present within Instacart’s product and infrastructure.
• Analyze the risks and define remediation strategies with actionable roadmaps.
• Develop scalable systems to enable and encourage secure engineering patterns.
• Own and drive systemic improvements across engineering and other functions.
• Coach and mentor other engineers within the organization.

Senior Security Engineer

Customer Success Manager

• Own a portfolio of enterprise grocery retail accounts on Storefront Pro; build strong relationships with retailer stakeholders to drive adoption, expansion, and renewals across web, app, and omnichannel experiences.
• Serve as a trusted advisor to retail digital, marketing, and operations leaders — providing strategic guidance on e-commerce program growth, change management, and value realization across the full platform.
• Support end-to-end platform launches, success metrics, milestones, and risk mitigation plans.
• Maintain and refine playbooks, account health scoring, and QBR cadences; forecast account health and surface voice-of-customer insights that inform Storefront Pro's product roadmap and prioritization.
• Lead resolution of cross-functional escalations spanning platform, integrations, catalog, and fulfillment operations; contribute to post-mortems and implement preventative improvements.
• Quantify ROI (e.g., year-over-year online sales growth, basket size, conversion rate, retail media revenue) and present outcomes to retailer stakeholders; support multi-year commercial strategies and platform expansion conversations.
• Help retailers unlock the full value of the Storefront Pro ecosystem — including, loyalty and coupon integrations, AI-powered personalization, and merchandising tools.
• Travel up to 30% for onsite retailer visits, launch support, and partner meetings as needed.

Senior Customer Success Manager, Storefront Pro

• You will be a senior engineer in the team responsible for Storage platforms, with a large amount of ownership and autonomy for setting technical direction, reporting to an engineering manager.
• You will work closely with other application engineering teams and internal stakeholders, owning a large part of the process from problem understanding to shipping the solution.
• You will ship high quality, scalable and robust solutions with a sense of urgency.
• You will have the freedom to suggest and drive high-impact initiatives related to in-memory storage solutions that unlock new innovations, accelerate application development, create resiliency & high-availability, and right-size storage needs company-wide.

Senior Software Engineer, Storage

• Lead architecture for the Partnerships platform
• Platformize partnership constructs
• Drive cross-org alignment and delivery

Staff Software Engineer, Partnerships

• Lead the Retailer Success organization for the enterprise software portfolio — owning commercial CS outcomes end to end, including NRR, GRR, expansion GTV, adoption velocity, CSAT, and renewal performance.
• Build and develop a senior consultative CS bench by hiring, sponsoring, and ramping L7 Principal Growth Strategists who engage retailer executives on ecommerce strategy, merchandising, and operations — not platform configuration — and who can credibly influence retailer P&L outcomes and roadmap adoption.
• Manage senior managers leading AGM (Account Growth Manager) pods, setting standards for what good looks like across the L7, AGM, and account team layers — including QBR quality, growth planning, executive engagement, and renewal execution.
• Operate in a BD-led commercial environment as a true commercial peer to BD — preserving BD's ownership of the primary commercial relationship while owning post-sale accountability and surfacing churn, expansion, and escalation signal early and clearly.
• Partner with the Director of Enterprise Architecture & Engineering on shared-account coordination — ensuring the cross-org account team (commercial CS + technical CS / PSM) functions as one team to the retailer despite the org split, with co-authored protocols and clean escalation paths.
• Define and enforce the L7 boundary: L7s as routers and strategists, not resolvers — ensuring AGMs and PSMs absorb operational and technical execution so L7 capacity remains focused on retailer-executive engagement and growth strategy.
• Own the consultative transformation roadmap — talent strategy, comp structure, operating cadence, and tooling shifts required to evolve CS from a feature-enablement function into a strategic business advisory function for Tier A and B accounts.
• Partner with the Director of Retailer Delivery on the implementation-to-success motion as a managed lifecycle (not a document handoff) — ensuring CS is engaged early, named handoff criteria are met, and accounts transition cleanly into early-lifecycle growth ownership.
• Operationalize the tier model in CS — applying high-touch (L7 + AGM + PSM) coverage for Tier A/B and scaled/digital-first models for Tier C/D, with clear exception protocols and capacity guardrails.
• Build a structured retailer-signal feedback loop into Product — using CS engagements to surface durable patterns (not anecdotes), instrument adoption of roadmap items, and hold CS accountable for adoption outcomes.
• Apply AI augmentation to scale CS coverage and quality without linear headcount growth — including health monitoring, account-prep automation, QBR/insight generation, and signal triage — partnering with the Technical org on tooling roadmap and adoption.
• Represent the post-sale narrative for the portfolio to senior leadership — integrating retention, growth, churn risk, executive-account temperature, and pipeline outlook — and serve as the Director-level escalation point for retailer relationships when AGM-led engagement is insufficient.

Senior Engineering Manager, Retailer Platform

Trust & Safety Manager – Critical Response

International Finance Manager

Trust & Safety Manager, Critical Response

Measurement Science Manager – II

International Finance Manager

Enterprise Solutions Sales Manager, StoreFront Pro

Senior Sales Associate

Integration & Automation Tech Lead

Account Manager

Senior Security Engineer

Senior Customer Success Manager, Storefront Pro

Senior Software Engineer, Storage

Staff Software Engineer, Partnerships

Director of Customer Success