Senior Manager, Technical Account Management – Enterprise

Instacart

Senior Manager overseeing Technical Account Management for Instacart's e-commerce solutions. Leading a team and driving technical excellence in platform health management.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $152,000 - $193,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Technical Account Management and team leadership, with a strong focus on driving large-scale transformation programs and managing complex platform integrations. Proven ability to communicate effectively with C-suite stakeholders and balance competing priorities across cross-functional teams.

Highest-signal resume keywords

Technical Account ManagementTeam LeadershipComplex Platform IntegrationsCommunication SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions EngineeringTechnical ConsultingPlatform Health MetricsREST APIsETLMessage QueuesError HandlingSystem DesignTransformation ProgramsPerformance Measurement

Soft Skills

CoachingMentorshipNegotiationPresentation SkillsStakeholder Management

Industry Keywords

SaaSPlatform EnvironmentsCustomer SuccessProject ManagementSolution Architecture

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Hire, train, and develop the Technical Account Management team from the ground up, growing it through coaching and mentorship into a world-class practice
Define, develop, and refine the approach to platform health for SFP; identify and monitor key metrics and establish measurement as a foundational team practice
Design and operate the team's operating model — portfolio assignment, tiering by account size and complexity, coverage, and escalation paths — and evolve it as the portfolio scales
Develop and operate systems of intake and prioritization spanning external and internal stakeholders, balancing competing priorities across resource management, product roadmap, and business commitments
Serve as a senior escalation point for critical issues, communicating with retailer stakeholders at all levels — including C-suite — across a range of platform matters
Negotiate scope and responsibility boundaries with partners and internally, holding a principled line on what the TAM function owns versus Customer Success, Project Management, Technical Support, Solution Architecture, and Engineering
Initiate and operate internal cross-functional initiatives that drive continuous technical improvement in SFP's deployments and operation, and synthesize systemic patterns into product and engineering roadmap influence.

Requirements

What you’ll need

10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments
5+ years leading, hiring, and maturing engineering and/or engineering-adjacent teams; experience building or significantly scaling a team is strongly preferred
Outstanding communication and presentation skills, including experience liaising with VP-level and C-suite stakeholders on high-priority issues
Ability to define and drive large-scale transformation programs across a cross-functional landscape with measurable impact
Engineering depth at scale and speed: ability to analyze and diagnose complex platform integrations — REST APIs, authentication, ETL, message queues, async patterns, error handling and recovery — and drive improvements
Proven ability to balance proactive and reactive approaches to technical health, delivering on urgent needs without compromising long-term maintainability
Ability to thrive in a highly collaborative landscape, coordinating across many internal partners (project management, customer success, product management, engineering, solution architecture) to consistently deliver successful outcomes.

Benefits

Comp & perks

Equitable pay and compensation
Eligible for a new hire equity grant as well as annual refresh grants
Very competitive compensation and benefits in each location