IT Operations Manager

Instacart

IT Operations Manager leading logistics and procurement for Instacart's IT team. Overseeing onboarding processes and cross-functional collaboration with HR and Finance teams.

Posted 7/20/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $163,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Operations management, focusing on asset lifecycle management, procurement workflows, and onboarding processes. Proficient in utilizing tools like Jira and Oomnitza to drive operational efficiency and data accuracy.

Highest-signal resume keywords

IT Operations ManagementAsset Lifecycle ManagementJira Service ManagementProcurement WorkflowsOnboarding Program Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsAsset ManagementProcurement ManagementDashboard BuildingData Reporting

Soft Skills

Strong Written CommunicationCollaborative MindsetProject Management

Tools & Technologies

OomnitzaJiraConfluence

Industry Keywords

LogisticsEmployee OnboardingE-Waste ComplianceIT Support Management

About the role

Key responsibilities & impact

Lead the IT Operations team across logistics, onboarding, and procurement.
Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.
Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed.
Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform.
Establish governance for regular asset audits and lifecycle workflows, holding the team accountable for maintaining high inventory standards.
Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards.
Partner with People Programs to deliver new hire orientations that set employees up for success from day one.
Serve as the primary IT point of contact for hiring managers, recruiters, and employees with questions about the IT onboarding process providing timely, accurate answers that keep the hiring machine moving.
Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency.
Run internal communications for the IT team including messages distributed via the internal Slack bot and the IT team email alias ensuring clarity, accuracy, and the right timing.
Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership.
Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with the team.

Requirements

What you’ll need

5+ years of experience in IT operations, IT support management, or a closely related field
Proven track record leading an operations team that spans logistics, onboarding, and/or procurement functions
Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform
Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration
Experience building dashboards and reports that help leadership make data-informed decisions
Strong written communication skills; you know how to write a clear Slack message and a detailed runbook with equal ease
Ability to manage multiple priorities and projects simultaneously
A collaborative, service-oriented mindset — you treat internal stakeholders with the same care you'd extend to any customer.
Experience supporting employees across multiple countries and time zones (preferred)
Familiarity with procurement workflows and SaaS contract management (preferred)
Background facilitating new hire orientations or employee onboarding programs (preferred)
Experience working with Confluence for documentation and knowledge management (preferred)

Benefits

Comp & perks

Highly market-competitive compensation and benefits in each location where our employees work
New hire equity grant
Annual refresh grants
Flexible work arrangements