Inside Out Group

Executive Assistant

• Handle inbound and outbound calls professionally using Dialpad.
• Call clients to gather missing information or documents.
• Follow up with clients before scheduled meetings to confirm attendance and preparedness.
• Manage incoming and outgoing emails, responding to common inquiries.
• Onboard new clients by sending welcome emails, engagement letters, and intake forms.
• Use Clio for case management, including uploading, organizing, and maintaining case files.
• Coordinate meetings and appointments using Outlook, Clio, and Peerspace.
• Draft and send standard client emails and letters for attorney review.
• Assist with invoicing and other operational support as needed.
• Organize digital folders for clients.

Legal Virtual Assistant

Digital Marketing

• Develop and execute advanced “Phase Two” marketing strategies focused on attraction marketing, personal branding, and high-ticket lead generation once warm markets are exhausted
• Build, manage, and optimize paid ad campaigns (primarily Meta/Facebook Ads) using strong video hooks and messaging designed to attract high-value customers and potential business partners
• Support leaders as a personal brand developer by creating tailored content strategies, video outlines, caption overlays, and messaging aligned with individual personalities and expertise
• Design, implement, and manage full-cycle funnels and automations using platforms such as GoHighLevel or Systeme.io to convert cold traffic into qualified, engaged prospects
• Use advanced targeting and analytics tools (Facebook Pixel, Google Apps, Tableau, etc.) to track performance, refine audiences, and continuously improve conversion rates

Digital Marketing Specialist – Network Marketing

Supply Chain

• Coordinate oversized and car carrier shipments from dispatch through delivery
• Negotiate rates, detention, layovers, and accessorial charges directly with drivers and carriers
• Source capacity using load boards (DAT, Truckstop) and existing carrier relationships
• Manage high-volume, time-sensitive freight in a brokerage environment
• Maintain proactive communication with drivers, carriers, and internal teams
• Resolve operational issues such as dropped loads, late pickups, breakdowns, and route changes
• Keep accurate, detailed shipment records in the TMS
• Handle multiple inbound and outbound calls while prioritizing urgent issues
• Ensure compliance with requirements specific to oversized and specialized freight

Bilingual Logistics Coordinator – Oversized, Car Carrier Freight

Lead Generation

• Outbound Cold Calling: Make a high volume of outbound calls to charity golf tournament directors, committee members, and event organizers
• Target approximately 30–50 calls per day, depending on hours worked
• Lead Research & Generation: Identify and research upcoming charity golf tournaments and related events
• Build contact lists using event flyers, websites, social media, and online sources
• Proactively source phone numbers and decision-maker information
• Meeting Setting & Qualification: Qualify prospects based on event fit, timing, and interest
• Book qualified meetings for the owner to present and close
• Execute consistent multi-touch follow-up with leads
• Objection Handling: Navigate gatekeepers and initial resistance confidently
• Address objections related to cost or competition by positioning the service as a revenue-generation opportunity
• CRM & Administrative Support: Log calls, notes, follow-ups, and meetings in Monday.com
• Maintain clean, organized records to support reporting and performance tracking
• Assist with basic data entry related to lead generation activities

Cold Calling and Lead Generation Specialist

Operations

• Track action items from executive meetings
• Follow up with leadership to ensure deliverables stay on schedule
• Proactively identify blockers and risks
• Support cross-team initiatives and internal projects
• Track milestones and timelines
• Remove technical or administrative blockers
• Maintain and organize the company intranet in Notion
• Ensure SOPs, policies, and procedures are current and accessible
• Support company scorecard management
• Follow up with teams to ensure weekly KPIs and metrics are updated
• Coordinate complex executive scheduling involving 6+ stakeholders
• Take detailed meeting notes and distribute action items
• Build and format slide decks using existing templates
• Create and distribute internal surveys

Operations Assistant

• Provide back-end administrative support and project coordination
• Manage and respond to emails and client communications professionally
• Handle follow-ups with clients, agents, and vendors
• Maintain and update the CRM system (preferably Follow-Up Boss)
• Assist with scheduling, document management, and task tracking
• Coordinate tasks between the real estate team and external partners
• Support lead generation and appointment setting as needed (nice to have)
• Contribute to marketing tasks such as email campaigns or social posts (optional)

Executive Virtual Assistant – Real Estate Support

• Act as an operational right hand focused on inbox management, member support escalations, documentation, and performance reporting
• Open, scan, and triage the Founder inbox
• Draft replies for approval using a clear, professional tone
• Monitor support emails, live chat transcripts, and form submissions
• Maintain a simple weekly dashboard in Google Docs or Google Sheets
• Track metrics including premium signups, cancellations, and net monthly revenue
• Support UTM consistency across campaigns, newsletters, and social posts
• Moderate first time posts and flag spam or policy violations
• Document recurring processes as SOPs in Scribe

Operations Specialist

Social Media Manager

• Act as the "voice" of Health Stix on Instagram and TikTok by responding to comments and DMs.
• Proactively engage with relevant accounts and niche communities to drive organic growth.
• Execute strategic "likes" and comments to boost algorithm performance.
• Strictly adhere to brand tone and language guidelines in every interaction.
• Execute outreach campaigns to potential influencers and partners via email.
• Manage follow-ups and maintain organized records of all partnership communications.
• Ensure all relationship data is kept up-to-date in our internal tracking systems.
• Produce short-form video content using our established AI workflows and templates.
• Perform video editing in CapCut based on a provided monthly content calendar.
• Follow specific prompting instructions and creative direction to ensure a high-quality final product.
• Handle daily administrative tasks related to marketing operations.
• Manage professional email correspondence with external partners.
• Maintain organized digital files and task lists to ensure nothing falls through the cracks.

Social Media, Marketing VA

• Answer and manage incoming phone calls from customers and vendors with a professional, friendly demeanor.
• Serve as the primary liaison, handling inquiries, providing service details, and ensuring a "superior" service experience.
• Utilize Spanish/English fluency to expand market reach and communicate with a diverse vendor/driver base.
• Support the GM in coordinating driver schedules, routes, and dumpster placements (drop-offs, pick-ups, and "dumps").
• Learn and enforce the "Redbox Way" (e.g., ensuring dumpsters are placed on blocks and positioned accurately to protect client property).
• Maintain GoHighLevel for sales tracking and appointment notes.
• Utilize Docket for operational dispatching and dumpster management.
• Proactively manage Brian’s calendar and schedule appointments to support business development.
• Track and manage maintenance schedules for three company trucks to prevent avoidable mechanical issues.
• Follow up on unpaid bills and "chase" outstanding invoices.
• Maintain periodic internal reports and ensure data integrity within the company's operational spreadsheets.

Dispatch and Operations Assistant

Communications

• Own the communication lifecycle of every project.
• Send clear, frequent updates at every major project stage.
• Answer common questions (e.g., "Is this normal?" or "Why does this look different?").
• Explain work at a high level using approved language, reassuring customers or escalating issues as needed.
• Respond immediately to inbound calls, texts, emails, and web leads.
• Schedule inspections using established scripts.
• Conduct outbound follow-up on missed, unscheduled, and aged leads.
• Maintain meticulous records of all lead activity in the CRM.
• Coordinate inspections, follow-ups, and administrative touchpoints.
• Confirm appointments to minimize no-shows.
• Manage and maintain accurate shared calendars.
• Serve as the main point of contact while work is in progress.
• Provide proactive status updates via phone and text.
• Route technical or production-specific questions to the appropriate team members.
• Track job status and ensure all required documents are in the CRM.
• Issue invoices, send payment links, and manage friendly payment reminders.
• Track recoverable insurance depreciation and follow up post-completion.
• Ensure every project is fully closed out administratively.

Customer Communication Coordinator

Content Marketing Manager

• Editing long form YouTube videos ranging from ten to twenty minutes using raw family style footage.
• Combining multiple video clips, photos, and audio into cohesive and engaging stories.
• Managing posting and scheduling across Facebook, TikTok, Instagram, YouTube, and creator or affiliate platforms.
• Creating or refining simple educational graphics and infographics using provided content.

Marketing & Content Creation Specialist

Administrative Assistant

• Manage the proprietary process serving CRM to log jobs and delegate them effectively to contractors.
• Monitor all active jobs to ensure they are being worked on schedule and troubleshoot any issues that arise for servers or clients.
• Send necessary legal forms to contractors, ensure they are signed, and manage the return/filing process.
• Manage all email correspondence, responding to inquiries with high professional standards.
• Provide service quotes to potential clients and manage the invoicing process upon job completion.
• Act as the primary point of contact for law firm clients to answer questions and provide status updates.
• Utilize Google Docs and Google Sheets to document internal procedures and create a formal company handbook.
• Identify downtime to proactively work on tasks that organize and "polish" the business for future onshore hiring.

Office Manager

• Manage and execute social media strategy across platforms including: Instagram (content creation + related Shop) TikTok (content creation + related Shop) Facebook (content creation + related Shop)
• Create and publish engaging content across all platforms (short-form video, posts, basic graphics using Canva)
• Support and/or manage paid advertising efforts across: Meta (Facebook & Instagram Ads) Google Ads TikTok Ads Snapchat Ads
• Assist with ad creative development, testing, and basic performance monitoring
• Manage day-to-day tasks within Shopify, including: Order management, Order tracking including proactive customer follow ups on any order delays and expedited shipping requests
• Handle customer service inquiries via: Email and chatbot (Gorgias)
• Perform routine administrative tasks such as: Data entry, Email reminders to Founder/CEO of the company, Order tracking, Tradeshow preparations

Marketing, Operations Assistant

• Manage the founder’s inbox using a context driven, stage gated approach that includes prioritization, drafting executive level responses, and responding on behalf of the founder when appropriate.
• Oversee complex Outlook calendar management in a high demand environment, including protection of deep work time, evaluation of meeting value, and proactive conflict resolution.
• Anticipate upcoming preparation needs, decision points, and scheduling risks before they are escalated.
• Lead the onboarding and ramp up phase by proposing and implementing structured workflows, communication norms, and operating rhythms for the role.
• Identify operational gaps, inefficiencies, or recurring friction points and independently design and implement solutions.
• Own recurring and ad hoc initiatives by tracking progress, coordinating stakeholders, and ensuring follow through to completion.
• Leverage AI tools to streamline workflows, enhance productivity, and improve executive output beyond basic task automation.
• Draft and manage high stakes communications with senior leaders, consulting clients, and external partners with clarity and professional authority.
• Act as a trusted gatekeeper, screening requests and managing sensitive information with discretion and sound judgment.
• Support specialized one off projects, research efforts, and strategic initiatives as assigned, maintaining high quality standards throughout.

Legal Virtual Assistant

Digital Marketing Specialist – Network Marketing

Bilingual Logistics Coordinator – Oversized, Car Carrier Freight

Cold Calling and Lead Generation Specialist

Operations Assistant

Executive Virtual Assistant – Real Estate Support

Operations Specialist

Social Media, Marketing VA

Dispatch and Operations Assistant

Customer Communication Coordinator

Marketing & Content Creation Specialist

Executive Virtual Assistant – Real Estate Support

Office Manager

Marketing, Operations Assistant

Senior Executive Assistant