Operations Specialist

Inside Out Group

part-time

Posted on: 1/13/2026

Location Type: Remote

✨ AI Apply

💰 $8 - $10 per hour

About the role

Act as an operational right hand focused on inbox management, member support escalations, documentation, and performance reporting
Open, scan, and triage the Founder inbox
Draft replies for approval using a clear, professional tone
Monitor support emails, live chat transcripts, and form submissions
Maintain a simple weekly dashboard in Google Docs or Google Sheets
Track metrics including premium signups, cancellations, and net monthly revenue
Support UTM consistency across campaigns, newsletters, and social posts
Moderate first time posts and flag spam or policy violations
Document recurring processes as SOPs in Scribe

2 plus years supporting operations, analytics, or growth in an online business, membership business, or subscription product
Strong experience with Google Analytics and interpreting performance trends
Strong spreadsheet skills and comfort building simple dashboards
Comfort with basic SEO concepts and using Search Console for monitoring and issue spotting
Clear written communication and ability to summarize complex inputs into actionable insights
Ability to coordinate across functions, especially with development and marketing
High attention to detail, reliable follow through, and strong task ownership
Experience with subscription retention metrics and churn analysis (Preferred)
Experience with UTM strategy and attribution basics (Preferred)
Experience with QA testing and writing clear bug reports (Preferred)
Experience cleaning CRM data and maintaining list hygiene (Preferred)

Tip: use these terms in your resume and cover letter to boost ATS matches.

Google AnalyticsGoogle DocsGoogle SheetsSEOSearch Consolesubscription retention metricschurn analysisUTM strategyQA testingCRM data cleaning

clear written communicationattention to detailtask ownershipcoordination across functionsability to summarize complex inputsreliable follow through