Inova Health

Medical writer

• Performs initial case reviews and an appropriate number of follow-up reviews based on program standards. Uses clinical insight and judgment of clinical findings to assess clinical documentation for improvement opportunities. Independently develops complex queries.
• Maintains query rate, response rate, and agreement rate in line with established performance benchmarks.
• Assists with reviewing records at different Inova hospitals as needed and under the supervision of assigned CDI leaders.
• Participates in all department-wide CDI and coding education on ICD-10, MS-DRG, and quality outcome measures as well as compliance requirements related to query (AHIMA Practice brief).
• Maintains competency in the use of CDI applications to process daily work lists and report results of record reviews and queries.
• Enters all required data into CDI applications to enable Coding professionals and Coding Quality Coordinators to determine the disposition of concurrent queries in order to assign the final MS-DRG as well as APR-DRG, SOI, and ROM and risk adjustment factors.
• Demonstrates expert knowledge of ICD 10 codes and MS-DRG/APR DRG assignments.
• Interacts with Coding Quality Coordinators and Coding professionals on any questions related to CDI working DRG related to concurrent queries and final coding.
• Assists with any post-discharge (retrospective) queries per CDI policy/procedure and as requested by CDI leadership.
• Demonstrates advanced technical ability with current software used by the department.
• Provides electronic support to providers regarding best practice documentation standards and the query process. Provides 1:1 provider education within the daily workflow and participates in group education sessions as requested by CDI Leadership.
• Participates in special projects, audits, and other duties as directed by CDI Leadership. May assist with precepting and education of new staff.
• Works collaboratively with medical, nursing, and ancillary staff to improve the quality of chart documentation that assures appropriate DRG classification to accurately reflect patient severity of illness and risk of mortality.
• Participates, and takes a leadership role in, select special projects, audits, and other duties as directed by CDI Leadership.
• As needed, may travel across the Washington DC metro area to engage with providers.
• May perform additional duties as assigned.

Clinical Documentation Integrity Specialist

Research Scientist

• Participates in various educational workshops such as developing grant applications, preparing research publications, and writing research proposals.
• Gives presentations at appropriate meetings, conferences, and seminars. Participates in Inova research seminars including presenting research findings and obtaining feedback from colleagues and peers.
• Selects a specific research project and conducts that project semi-independently, but under the mentorship of Inova staff, as well as with collaborating mentors.
• Assists leaders and other investigators in preparing analytical methods/results for publication in professional journals and presentations at professional meetings.
• Assists in the development of grant applications for service line projects.
• Contributes to large projects and/or leads smaller research projects.
• Meets regularly with mentor(s), research managers, and academic advisors to discuss progress on research projects and identify and resolve any difficulties carrying out their work.
• Protects and promotes technologies and products through appropriate use of patents, internal and external publications, conference presentations, and trade secrets.
• Performs medical duties as assigned and relevant to credentials and research study needs
• May perform other duties as assigned.

Spine Postdoctoral Research Fellow

Financial Planning and Analysis

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.
• Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Patient Financial Services Representative 4 – Medicare Claims

Pharmacist

• Interprets, prepares, and verifies medication orders as appropriate.
• Provides clinical consultation and cost-effective alternatives.
• Issues controlled substances in compliance according to the DEA and VA Board of Pharmacy requirements.
• Participates in the medication formulary review and approval process.
• Monitors drug therapies for interactions, allergies, and appropriateness.
• Reports adverse drug reactions promptly and accurately.
• Minimizes non-formulary procurement and supports substitutions.
• Participates in decentralized rounding with clinical teams.
• Responds to emergent bedside alerts and codes (adult and pediatric as designated).
• Precepts learners as appropriate.
• May perform additional duties as assigned, including, but not limited to: Spearheading grant work and submission related to the practice of pharmacy.
• Lecturing and facilitating learning opportunities for pharmacy students, PGY1 and PGY2 pharmacy residents, and practitioners.
• Performing duties on local, system. And national committees which contribute to the development and professional advancement of pharmacy practice.
• Serving as a leader or facilitator on a regional or national professional organization.

Senior Clinical Pharmacist

Administrative Assistant

• Provides administrative and customer service support for patient relations operations, including answering incoming phone calls, gathering information, and documenting concerns within the appropriate systems.
• Performs intake and triage of patient and family member concerns, summarizes issues accurately, and collaborates with Patient Relations Specialists to support timely resolution.
• Assists with de-escalating sensitive patient and family situations while maintaining professionalism, empathy, and confidentiality.
• Supports real-time issue resolution whenever possible and ensures appropriate escalation and follow-up when needed.
• Enters, tracks, and reports data related to patient concerns, trends, and departmental activity using reporting tools and spreadsheets.
• Utilizes Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, to prepare reports, correspondence, and departmental documentation.
• Works within EPIC and other electronic systems to document interactions and maintain accurate records.
• Provides support across multiple locations while primarily onsite in Fairfax; Position may transition to hybrid or remote flexibility based on operational needs and training completion.
• Completes in-person orientation and approximately 40 hours of shadowing/training with Patient Relations Specialists to learn workflows, triage processes, and departmental procedures.
• Supports patient interaction activities averaging approximately 10–20 hours weekly and assists with triaging concerns from various access points.
• Demonstrates flexibility with scheduling needs, initially working approximately 20 hours per week with potential fluctuation based on departmental volume, averaging 60–80 hours monthly.
• Maintains the ability to work independently in a hybrid or remote environment while effectively managing patient concerns from multiple locations.

Administrative Coordinator

Manager

• Assumes responsibility for implementing new programs and initiatives.
• Conducts regular metric tracking and communication on project status.
• Ensures consistency of processes within areas and points of interface with other disciplines.
• Demonstrates leadership and expertise in the management of quality improvement processes.
• Provides the aggregation and flow of data/information across functional areas in the service line.
• Evaluates new programs and initiatives post-implementation to facilitate achievement of results/impact.
• Serves as a key team member supporting the implementation of service line programmatic improvement.
• Designs and implements systems/programs for the collection, aggregation, analysis, and dissemination of clinical and financial data.

Oncology Program Development Manager

Recruitment

• Collaborates with hiring managers and HR teams to develop comprehensive talent acquisition strategies aligned with the organization's goals and objectives
• Partners with stakeholders to identify hiring needs, define job requirements, and create job descriptions that attract qualified candidates
• Utilizes a variety of sourcing methods, including job boards, social media platforms, professional networks, and direct sourcing techniques, to identify and engage with potential candidates
• Conducts thorough assessments of candidates, including resume screening, phone and in-person interviews, and reference checks, to evaluate qualifications, skills, and cultural fit
• Ensures a positive and engaging candidate experience throughout the recruitment process, from initial contact to onboarding, by providing timely communication, personalized attention, and addressing candidate concerns
• Establishes and maintains strong relationships with hiring managers, HR partners, and external stakeholders to foster collaboration and ensure a thorough understanding of their recruitment needs
• Tracks and analyzes recruitment data, including sourcing channels, time-to-hire, candidate quality, and diversity metrics, to identify trends, evaluate effectiveness, and make data-driven recommendations for process improvement
• Conducts research and analysis on talent trends, competitor landscapes, and industry best practices to stay informed and provide insights and recommendations for talent acquisition strategies
• Ensures compliance with applicable laws, regulations, and diversity initiatives throughout the recruitment process and promote diversity and inclusion within the organization's talent pool

Talent Acquisition Consultant

Project Manager

• Communicates new ideas and challenges ongoing assumptions for program expansion or new program development opportunities.
• Monitors general healthcare trends and issues specific to assigned responsibilities and ties relevant findings to business plans.
• Coordinates and supervises the full life cycle of program and project management activities for assigned programs and projects, from initiation through closure, following best practices and PMO-defined project management methodologies.
• Coordinates with project staff to ensure completion consistent with established timetables and objectives.
• Identifies and/ makes recommendations to improve Inova's Project Management Framework.
• Supports organizational change management activities aimed at gaining buy-in, acceptance, and support of enterprise project management standards.
• Establishes, implements, and tracks performance metrics for all projects and maintains centralized accountability for project portfolio management.
• Apprises leadership of project status, issues, and concerns and provides strategic and tactical advice on program and project planning and execution.
• Supports the assessment of current organizational project management capabilities that will serve as an initial maturity benchmarking effort and develops a conceptual roadmap that identifies the areas, timing, targets, and high-level schedule for agreed-upon improvements in project management practices.
• Facilitates communication, coaching, and training of project management standards and project scope to staff while ensuring appropriate resources are assigned to project activities.
• Assists in the standardization of program and project management tools, processes, and policies, by industry best practices and organizational lessons learned.

Certified Project Manager – IT

Customer Support

Patient Financial Services Representative 4 – Customer Service, Bilingual

• Collects delay and other data for specific performance and/or outcome indicators. Assists in the collection and reporting of resource and financial indicators including acute and post-acute case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials and appeals. Collects, analyzes and addresses variances from plans of care and care paths with physicians and/or other members of the healthcare team. Uses concurrent variance data to drive practice changes and positively impact outcomes. Documents key clinical path variances and outcomes which relate to areas of direct responsibility (e.g. discharge planning, chronic disease planning).
• Uses pathway data in collaboration with other disciplines to ensure effective patient management concurrently. Ensures safe care to patients by adhering to policies, procedures and standards within budgetary specifications including time management, supply management, productivity and accuracy of practice. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency. Supports department based goals which contribute to the success of the organization.
• Provides discharge planning and continuity of care for assigned patients in the acute and post-acute setting. Initiates and facilitates referrals to clinics, home healthcare, hospice, SNF, acute rehab, LTAC, TCM, medical equipment and supplies as indicated. Collaborates with the interdisciplinary healthcare team, patients and families in the assessment and coordination of discharge planning needs, delivery of post-discharge planning needs, delivery of post-discharge services and transition of patients from hospitals to the discharge setting as well as ongoing care in the community. Documents relevant discharge planning information in medical records according to department standards and/or care management plans.
• Collaborates/communicates with internal and external case managers. Understands pre-acute and post-acute resources. Provides coordination of services and acts as a key Liaison between patients, families and the interdisciplinary healthcare team members. Work closely with members of patients' healthcare teams to manage and coordinate all areas of patients' care. Works holistically to ensure that healthcare plans and discharge plans meet the physical, social and emotional needs of patients.
• Provides educational resources and/or referrals to patients and patients' families to address identified needs such as social or financial. Acts as an advocate for patients to resolve barriers to care progression. Uses utilization management techniques to determine the medical necessity, appropriateness and efficiency of the use of healthcare services, procedures and facilities.
• Discusses payer criteria and issues on a case by case basis with clinical staff and follows-up to resolve problems with payers as needed. Applies approved clinical criteria to monitor appropriateness of admissions, continued stays or post-acute setting appropriateness and documents findings based on department standards.
• Identifies at risk populations by using approved screening tools and following established reporting procedures. Monitors LOS and ancillary resource use, depending on inpatient stay or outpatient program criteria, on an ongoing basis and takes actions to achieve continuous improvement efficiencies in both areas. Refers cases and issues appropriately to resolve barriers to care progression.
• Participates in the assessment of patients' clinical and psychosocial needs through review of patient information, personal contact with patients/families and interdisciplinary healthcare team members. Communicates routinely with patients, families, interdisciplinary healthcare team members and other appropriate parties with regard to the status of patients' care plans and progress toward treatment goals, identification of concerns and/or problems, problem solving and assisting with conflict resolution when necessary. Works with the multidisciplinary team to address/resolve system problems impeding diagnostic or treatment progress. Seeks consultation from appropriate disciplines/departments as required to expedite care and facilitate discharge. Ensures that all elements critical to patients' care plans have been communicated to the patients/families and members of the healthcare team.

Registered Nurse, Case Manager I

Research Analyst

• Assists in the preparation and submission of regulatory documents to the study sponsor and IRB, as required by the protocol and regulatory requirements.
• Assist in the conduct and documentation of study visits and protocol-specific testing/interviews according to the study protocol.
• Assists the research team in completing case report forms accurately and according to the protocol.

Cancer Clinical Research Specialist 1

Therapist

• Inova Integrated Behavioral Health is seeking a passionate and experienced Behavioral Health Therapist IV to join our dynamic Primary Care Health team. The Behavioral Health Therapist IV will provide specialized therapeutic support to families in our Primary Care departments, ensuring comprehensive care and continuity. This full-time position offers a Monday–Friday day shift schedule (8:00 a.m. – 4:30 p.m.), providing a stable and supportive work environment where you can make a meaningful impact every day.
• This position is hybrid and will work onsite at our Gainesville location 2-3 days per week.
• Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
• Key Responsibilities
• - Conduct comprehensive biopsychosocial assessments and mental health screenings, integrating cultural, developmental, and clinical factors into individualized plans of care.
• - Provide evidence-based therapeutic interventions, crisis support, and psychoeducation to patients and families coping with complex medical and emotional needs.
• - Deliver ongoing therapeutic support to families.
• - Collaborate closely with physicians, nurses, psychologists, and support staff to ensure coordinated, family-centered care.
• - Facilitate and support psychoeducational and therapeutic support groups; contribute to the development of future peer-support and group-based programming.
• - Provide care management and referral coordination to connect families with internal and community-based behavioral health and support resources.
• - Maintain timely, accurate clinical documentation in Epic, including assessments, encounters, referrals, and caseload tracking.
• - Collaborate with inpatient and outpatient Behavioral Health teams to ensure continuity of care and smooth transitions across settings.
• - Uphold Inova Health System’s Culture of Safety and professional standards.

Behavioral Health Therapist IV – Primary Care

• Conduct comprehensive biopsychosocial assessments and mental health screenings, integrating cultural, developmental, and clinical factors into individualized plans of care.
• Provide evidence-based therapeutic interventions, crisis support, and psychoeducation to patients and families coping with complex medical and emotional needs.
• Deliver ongoing therapeutic support to families.
• Collaborate closely with physicians, nurses, psychologists, and support staff to ensure coordinated, family-centered care.
• Facilitate and support psychoeducational and therapeutic support groups; contribute to the development of future peer-support and group-based programming.
• Provide care management and referral coordination to connect families with internal and community-based behavioral health and support resources.
• Maintain timely, accurate clinical documentation in Epic, including assessments, encounters, referrals, and caseload tracking.
• Collaborate with inpatient and outpatient Behavioral Health teams to ensure continuity of care and smooth transitions across settings.
• Uphold Inova Health System’s Culture of Safety and professional standards.

Behavioral Health Therapist IV, Primary Care

• Creates and enforces work standards, quality measures, and process improvements that are consistent with the organization's goals and objectives. Ensures regulatory compliance with Medicare and state authorities, Generally Accepted Accounting Principles and any external governing authority.
• Assures claims are reviewed, corrections are identified/made or resolutions are initiated while ensuring all follow-up claims/actions are submitted via the appropriate medium and with all required attachments.
• Evaluates the impact of new or upgrades to existing systems/tools while performing testing of system changes, providing technical/operational support during implementation and evaluating the success of new systems/tools.
• Ensures timely/accurate billing, collection, posting, servicing, and/or auditing of the $1.5 billion receivable stream.
• Ensures follow-up is completed utilizing TRAC work lists, QMS, or other systems/reports according to department policy/procedure, SRG, or industry best practice standards.
• Demonstrates a working knowledge of CareMedic systems, DSS electronic billing systems, Syntellect IVR systems, HealthQuest 2000, QMS, and Premis electronic billing systems.
• Provides feedback and training to supervisors and staff. Provides resolution for pended (WIP backlog) claims within allowable timeframes (as defined for appropriate deficiency) and/or ensures billed claims receive timely and appropriate follow up based on established protocol or SRG.
• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.

Manager, Payment Integrity

Systems Engineer

• - Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow.
• - Defines modifications to application software or databases to address system functions or enhancements.
• - Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping.
• - Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution.
• - Initiates issues for resolution while escalating and communicating status to management in a timely manner.
• - Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls.
• - Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.