Oncology Patient Coordinator

Inova Health

Oncology New Patient Coordinator at Inova Schar Cancer Center assisting with patient intake and care coordination. Responsible for scheduling, documentation, and patient experience improvement.

Posted 7/19/2026full-timeFalls Church • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling and coordination within oncology, utilizing Epic and Aria systems to ensure compliance with healthcare standards. Proficient in assessing patient needs and facilitating access to cancer care while enhancing the patient experience.

Highest-signal resume keywords

Epic ProficiencyPatient Scheduling CoordinationOncology ExperienceCertified Healthcare Access AssociateCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationData EntryQuality Data MaintenanceIntake AssessmentDiagnostic Test Coordination

Soft Skills

Interpersonal CommunicationProblem SolvingCustomer ServiceIndividualized Assistance

Tools & Technologies

EpicAriaElectronic Medical Records

Certifications & Qualifications

Certified Healthcare Access AssociateCertified Healthcare Access Manager

Industry Keywords

The Joint CommissionCancer CareLean MethodologiesPatient ExperienceOncology Patient Advocacy

About the role

Key responsibilities & impact

Adheres to and promotes compliance with The Joint Commission and hospital safety/privacy policies and practices; Demonstrates competence in the use of Epic, Aria and other systems to schedule patient appointments, document and maintain quality data.
Accurately enters new patient information into the Epic questionnaire such as intake date, insurance status, demographics, referring provider, consult appointments, internal/external referral source, family history, smoking history and other pertinent information.
Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
Works with patients and families to assess their needs and any barriers associated with obtaining cancer care while providing individualized assistance to help overcome barriers and facilitate timely access to cancer care.
Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs to improve patient/family experience.
May perform additional duties as assigned.

Requirements

What you’ll need

Certification - Certified Healthcare Access Associate or Certified Healthcare Access Manager within 1 year of employment.
Experience - 3 years of relevant experience within a customer service or office setting.
Education - Associate's degree in related field (2 years additional experience in lieu of degree).
Preferred Qualifications: Oncology experience preferred. 2 years of work in patient registration using EPIC preferred.

Benefits

Comp & perks

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.