Inova Health

Manager

• Participates in the interviewing/hiring process by reviewing job profiles, reviewing candidate applications/resumes, developing behavioral interview questions, conducting and evaluating interviews in a timely fashion and providing feedback/recommendations on hiring decisions.
• Ensures referrals are initiated to appropriate next level of care (e.g. acute care, home health care, hospice, SNF, LTAC, clinics, TCM), in a timely manner, and coordinates ordering of medical equipment/supplies for safe discharge planning or ongoing care planning.
• Works with staff to facilitate family meetings with all patients as requested by patient, family or healthcare teams. Leads collaboration with physician and members of the interdisciplinary teams to facilitate care for designated caseloads.
• Supports the contact of families, physicians or other healthcare team members in anticipation of specials needs of the patients or families, in a timely manner, to facilitate effective treatment plans.
• Provides educational materials and methods in support of team members' abilities to document appropriately to patients' level of understanding and motivation.
• Ensures that patients/families are appropriately assessed for needs with a developed and individualized continuing care plan in collaboration with physician.
• Educates staff on variances in patient responses and how to proactively adjust the care plan in coordination with the interdisciplinary team.
• Supervises staff on the screening process with patients within 24 hours of admission for appropriate services and interventions.
• Evaluates the team members under their supervision assuring proper knowledge gaps are closed and provided necessary education to develop the case manager to the highest level possible.
• Participates in evaluation of metrics and problem solves with the case managers under their supervision to achieve operational goals and metrics.
• Performs additional duties as assigned.

Manager, Case Management

Research Analyst

• Maintain consistent review of accounts receivable. This includes:
• Review charges daily that are in the Epic charge review workqueues and Epic reports to segregate them as research paid, routine care, or not study related.
• Ensure technical and professional charges are segregated based on each study’s billing grid.
• Apply appropriate billing modifiers and other requirements for billing research-related charges to federal and non-federal payors.
• Processes charge related corrections, additions, and removals in Epic and the OnCore CTMS to ensure organizational compliance.
• Refer to study documents (e.g. study protocol, informed consent form, Clinical Trial Agreement (CTA), billing grid) when reviewing research patient accounts to ensure maximum revenue from study fees through timely and accurate billing.
• Communicate with study teams, revenue cycle teams, and others to resolve billing related issues.
• Generates invoices in the OnCore CTMS based on the study’s Billing Grid and contract.
• Track invoices from third-party vendors to ensure correct billing of research-related procedures. Collaborate with finance team to ensure vendors receive timely payment for services.
• Collaborate with the PI/study team, Office of Research staff, and other Inova departments to determine accurate Current Procedural Terminology (CPT) coding for billable procedures. Serves as a resource to communicate with non-research departments to determine correct coding and charges.
• Collaborates with the study teams and Office of Research personnel in the development and implementation of educational activities related to research billing compliance.
• May assist other personnel in month end close of research accounts.

Clinical Research Revenue Integrity Analyst

Learning and Development

• Partner with system, care site leadership, and HR Associate Vice Presidents to develop a Leadership Development Strategy to support business priorities.
• Lead needs assessment discussions with site leadership about leadership development needs and translate them into a targeted cohesive plan of learning solutions.
• Drive needed strategic shifts in the leadership development strategy, based on discussion and data presented in the Quarterly Business Reviews.
• Manage key components of Inova’s leadership development portfolio, overseeing the design delivery, and continuous improvement of select programs within Inova’s enterprise learning strategy.
• Apply advanced facilitation skills to deliver content for in-person and virtual audiences, employing audience engagement techniques and modern technology tools.
• Assess the impact of learning initiatives and events. Utilize best practices in adult learning assessment, combined with survey and data analysis through collaboration with the data analytic team partners.
• Translate learning analytics into actionable insights, communicating progress and impact through data-driven storytelling in quarterly business reviews.
• Oversee strategic partnerships with external learning vendors and facilitators ensuring program design, deliver, and outcomes align with Inova’s leadership strategy, brand, and quality standards.
• Provide internal consulting to leaders and HR partners to support the cascade and local adoption of enterprise learning initiatives across sites and teams.
• Use backward design methodology to translate performance objectives into targeted learning experiences, customizing instructor-led programs and supporting materials that drive measurable skill application.
• Conduct needs assessments to identify behavioral skill gaps to inform leadership development training requirements that drive behavioral change and engage learners.
• Design program supplemental materials such as job aids, micro-learning, guides, after-program summaries, and other learning support resources.
• Collaborate with instructional and graphic design partners to evolve and maintain digital and instructor-led learning assets.
• Build awareness of development offerings to team members by continuously improving Inova’s Leadership Development intranet site and partnering with the Internal Communications team to design communication plans for new and existing learning opportunities.
• Manage essential learning management (LMS) and logistical processes that support delivery of leadership development programs, ensuring accuracy, efficiency, and a positive participant experience.

Leadership Development Advisor

Patient Access

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Patient Access Associate – Level 3

Pharmacist

• Interprets, prepares, and verifies medication orders as appropriate.
• Provides clinical consultation and cost-effective alternatives.
• Issues controlled substances in compliance according to the DEA and VA Board of Pharmacy requirements.
• Participates in the medication formulary review and approval process.
• Monitors drug therapies for interactions, allergies, and appropriateness.
• Reports adverse drug reactions promptly and accurately.
• Minimizes non-formulary procurement and supports substitutions.
• Participates in decentralized rounding with clinical teams.
• Responds to emergent bedside alerts and codes (adult and pediatric as designated).
• Precepts learners as appropriate.
• May perform additional duties as assigned, including, but not limited to: Spearheading grant work and submission related to the practice of pharmacy.
• Lecturing and facilitating learning opportunities for pharmacy students, PGY1 and PGY2 pharmacy residents, and practitioners.
• Performing duties on local, system. And national committees which contribute to the development and professional advancement of pharmacy practice.
• Serving as a leader or facilitator on a regional or national professional organization.

Senior Clinical Pharmacist – Ambulatory CMM

Patient Coordinator

• Adheres to and promotes compliance with The Joint Commission and hospital safety/privacy policies and practices; Demonstrates competence in the use of Epic, Aria and other systems to schedule patient appointments, document and maintain quality data.
• Accurately enters new patient information into the Epic questionnaire such as intake date, insurance status, demographics, referring provider, consult appointments, internal/external referral source, family history, smoking history and other pertinent information.
• Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
• Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
• Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
• Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
• Works with patients and families to assess their needs and any barriers associated with obtaining cancer care while providing individualized assistance to help overcome barriers and facilitate timely access to cancer care.
• Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs to improve patient/family experience.
• May perform additional duties as assigned.

Oncology Patient Coordinator

Frontend Engineer

• Designs and builds consumer-facing digital experiences within Adobe Experience Manager (AEM) Sites to support marketing campaigns, patient acquisition, brand storytelling, and service-line growth.
• Partners with marketing stakeholders, UX designers, and internal teams to translate requirements into technical specifications and front-end solutions.
• Develops and maintains custom AEM components, templates, and front-end code using JavaScript, HTML, CSS, and modern frameworks.
• Extends AEM functionality through reusable component libraries, Content Fragments, Experience Fragments, and integrations with APIs and third-party platforms.
• Designs and implements dynamic AEM Forms solutions, including adaptive forms, data integrations, validation logic, and workflow-driven experiences.
• Leverages emerging Adobe capabilities (e.g., Edge Delivery Services, headless delivery, personalization tools, and Experience Cloud integrations) to enhance performance, scalability, and engagement.
• Collaborates with AEM platform administrators and back-end developers to optimize platform configuration and align with business needs and digital strategy.
• Implements responsive, accessible, and performance-optimized interfaces in accordance with design systems, WCAG/ADA standards, and enterprise security guidelines.
• Tests, debugs, and optimizes code to ensure cross-browser compatibility, performance stability, and seamless content authoring experiences.
• Reviews website interfaces for usability, accessibility, and performance, proactively identifying and resolving front-end issues related to rendering, personalization, and content delivery.
• Maintains and enhances AEM implementations, ensuring scalability, sustainability, and proper technical documentation for components, configurations, and workflows.
• Partners with agency teams and internal stakeholders to support go-to-market execution, including paid campaign coordination and evaluation of new advertising technologies.
• Demonstrates a consultative, collaborative approach by contributing to brainstorming, sharing expertise, fostering team culture, and supporting broader digital initiatives.

Front End Designer

• Interprets, prepares, and verifies medication orders as appropriate.
• Provides clinical consultation and cost-effective alternatives.
• Issues controlled substances in compliance according to the DEA and VA Board of Pharmacy requirements.
• Participates in the medication formulary review and approval process.
• Monitors drug therapies for interactions, allergies, and appropriateness.
• Reports adverse drug reactions promptly and accurately.
• Minimizes non-formulary procurement and supports substitutions.
• Participates in decentralized rounding with clinical teams.
• Responds to emergent bedside alerts and codes (adult and pediatric as designated).
• Precepts learners as appropriate.
• May perform additional duties as assigned, including, but not limited to:
• Spearheading grant work and submission related to the practice of pharmacy.
• Lecturing and facilitating learning opportunities for pharmacy students, PGY1 and PGY2 pharmacy residents, and practitioners.
• Performing duties on local, system. And national committees which contribute to the development and professional advancement of pharmacy practice.
• Serving as a leader or facilitator on a regional or national professional organization.

Senior Clinical Pharmacist – ACO, Value-Based Care/Primary Care

Financial Planning and Analysis

• Completes work assignments within established quality standards.
• Communicates effectively with various audiences by using the most appropriate methods.
• Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services.
• Verifies and enters insurance information and authorization/referral requirements.
• Contributes to a safe patient care environment by identifying, analyzing and effectively solving problems.
• Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
• Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions.
• Requests/secures balance due payments from patients in accordance with established policies and procedures.
• Educates/trains others on insurance theory, insurance verification, and authorization/referral processes.
• Participates in related process improvement activities and makes suggestions for new or revised policies and procedures.
• Demonstrates an understanding of account resolution processes such as benefit verification, insurance classification, billing complaint claims, and account follow-up.
• Stays current with relevant insurance, contractual, and/or third-party payer regulations, medical policies, transaction/code sets, and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• May perform additional duties as assigned.

Financial Specialist 1 – Pre Service

Psychologist

• Primarily inpatient responsibilities include consultation liaison with the NICU, High Risk Pregnancy, Family Centered Care, and Fetal Care Team.
• This role includes initial assessment of risk, triage, brief/short-term therapy and counseling while on the inpatient unit and providing a bridge to in-house or community outpatient services for an appropriate level of therapeutic services
• This role includes an opportunity to retain an outpatient caseload (1 day per week) within Women’s Behavioral Health and provide direct clinical services
• Lead role with ongoing implementation of inpatient universal screening regarding perinatal mental health (Edinburgh Postnatal Scale, PHQ-9, GAD-7). Ongoing development of appropriate follow-up protocols and procedures for elevated screening results.
• Develop and provide educational seminars and lectures on perinatal and post-partum mental health to nurses, residents, and expectant parents within INOVA Fairfax Women’s Hospital and community stakeholders and partners
• Develop and maintain strong partnerships and collaborative relationships with staff throughout the INOVA Women’s and Children’s Hospital (e.g., nursing staff, OB/GYN, social workers, case managers, pediatricians, breastfeeding medicine)
• Opportunity for participation and collaboration with ongoing research and development of clinical and outcomes-based research within perinatal and postpartum behavioral health

Psychologist, Perinatal

• Collects delay and other data for specific performance and/or outcome indicators. Assists in the collection and reporting of resource and financial indicators including acute and post-acute case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials and appeals. Collects, analyzes and addresses variances from plans of care and care paths with physicians and/or other members of the healthcare team. Uses concurrent variance data to drive practice changes and positively impact outcomes. Documents key clinical path variances and outcomes which relate to areas of direct responsibility (e.g. discharge planning, chronic disease planning).
• Uses pathway data in collaboration with other disciplines to ensure effective patient management concurrently. Ensures safe care to patients by adhering to policies, procedures and standards within budgetary specifications including time management, supply management, productivity and accuracy of practice. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency. Supports department based goals which contribute to the success of the organization.
• Provides discharge planning and continuity of care for assigned patients in the acute and post-acute setting. Initiates and facilitates referrals to clinics, home healthcare, hospice, SNF, acute rehab, LTAC, TCM, medical equipment and supplies as indicated. Collaborates with the interdisciplinary healthcare team, patients and families in the assessment and coordination of discharge planning needs, delivery of post-discharge planning needs, delivery of post-discharge services and transition of patients from hospitals to the discharge setting as well as ongoing care in the community. Documents relevant discharge planning information in medical records according to department standards and/or care management plans.
• Collaborates/communicates with internal and external case managers. Understands pre-acute and post-acute resources. Provides coordination of services and acts as a key Liaison between patients, families and the interdisciplinary healthcare team members. Work closely with members of patients' healthcare teams to manage and coordinate all areas of patients' care. Works holistically to ensure that healthcare plans and discharge plans meet the physical, social and emotional needs of patients.

Registered Nurse, Case Manager

Account Manager

• Collaborates with the project team during all phases of new Connect site implementations.
• Coordinates clinical application team’s primary responsibilities, including kickoff, discovery & scoping, build, testing, user acceptance validation, training plans, go live rollout, stabilization, and ongoing maintenance.
• Participates in Service Hub monitoring for incidents and enhancements.
• Partners with informatics for ongoing provider support.
• Identifies operational SMEs for each site and maintains relations, including regular onsite visits, correspondence, and progress reports.
• Responsible for managing annual satisfaction surveys required for accreditation. Identifies areas for improvement and collaborates with appropriate teams for change implementation.
• Initiates issue resolution, escalates and communicates status to the manager on a regular cadence.
• Builds positive relationships with providers and other clinical staff.
• Understands and participates in an appropriate level of governance, support, and training.
• Encourages sites to participate in service line governance committees.
• Promotes self-service reporting through Slicer Dicer.
• Supports sites in the use of Service Hub for incident and enhancement requests.
• Regularly reviews the clinic manager dashboard and executive report with site leadership.
• Operationalize Signal, coordinates with informatics for user access, monitors data and outlines opportunities for improvement.
• Communicates upcoming upgrades and scheduled downtimes, turnaround time compliance and action plans.

Customer Success Account Manager

Systems Engineer

• Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow.
• Defines modifications to application software or databases to address system functions or enhancements.
• Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping.
• Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution.
• Initiates issues for resolution while escalating and communicating status to management in a timely manner.
• Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls.
• Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.

Senior Systems Analyst – EPIC Certified, MyChart

Supervisor

• Serve as a front line leader accountable for delivering highly reliable results related to quality and best practices to improve the clinical operations of the unit.
• Embrace, use and understand the research behind nursing practice and quality tools.
• Support unit based shared governance and decentralized decision making structures and processes.
• Act as a role model who leads by example in delivering "Service Always" and prioritizing patient experience.
• Seek opportunities to meet the unique needs of each person Inova Health System serves – every time, every touch.
• Act as an engaged team member supporting Inova's "People Priority" through care, appreciation, recognition, coaching, mentoring and encouragement.

Registered Nurse, Unit Supervisor – Infusion Center

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.
• Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.