Patient Access Associate – Level 3

Inova Health

Join Inova Health Care Services as a Patient Access Associate 3 providing essential support in scheduling for the Antenatal Testing Center. Play a crucial role in ensuring exceptional patient care and smooth operations.

Posted 7/23/2026full-timeFalls Church • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare patient access and revenue cycle management, with a strong focus on accurate patient registration, scheduling, and effective communication. Capable of handling customer complaints and collaborating with various departments to resolve issues efficiently.

Highest-signal resume keywords

Healthcare Patient Access ExperiencePatient Registration ExperiencePatient Scheduling ExperienceInsurance VerificationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Benefits ExplanationPayroll Authorization CommunicationTroubleshooting Admission IssuesCustomer Complaint ManagementPre-Service Activities Support

Soft Skills

Direct Feedback CommunicationMulti-Tasking

Industry Keywords

Healthcare Revenue CycleHigh School Diploma

About the role

Key responsibilities & impact

Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Accepts and provides direct/honest feedback between team members in a non-punishing manner.
Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
Gathers information about customer complaints in a courteous and professional manner.
Troubleshoots individual admission issues in collaboration with other departments/staff.
Identifies and communicates payroll authorization and referral requirements.
Delivers an acceptable volume of work with high levels of accuracy.
May perform additional duties as assigned.

Requirements

What you’ll need

Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
Education - High School diploma or equivalent.
Preferred Requirements
2 years of patient registration or patient scheduling exp.
Ability to multi-task with attention to detail.

Benefits

Comp & perks

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.