Ingram Micro

Solutions Engineer

• Primary Focus: Solution Design — develop a detailed solution design that includes all necessary components and recommended IBM products and services
• Collaborate with sales, partners, and end-clients to gather and analyze customer requirements, including security, budgetary constraints, and time-to-implement
• Identify and evaluate solution options that meet customer requirements
• Develop detailed solution designs and present them to partners; be a resource for partners to present to end-users when necessary
• KPIs: number of designs built; number of customer engagements (consult, training)
• SLAs: accuracy of designs; percent of on-time delivery and response; percent of customer satisfaction
• May enable TSS associates to grow technology sales while maintaining vendor relations to drive focused results

Technical Solutions Engineer

Engineer

• Provide responsive and effective IT support and technical assistance to end-users and clients.
• Troubleshoot hardware and software problems, resolve technical challenges, and offer guidance to users.
• Manage and resolve incidents and service requests; identify, document, and prioritize issues.
• Create and maintain knowledge base articles and self-help resources.
• Monitor IT systems and perform routine updates to PSA system.
• Enforce IT security policies and collaborate with other IT professionals on complex issues.

Service Desk Engineer

Pre-sales Engineer

• Solution Evangelism: Introduce and demonstrate cutting-edge technologies, market trends, and business outcomes—including Watsonx, Cognos, CP4D, and SPSS—to help partners identify new opportunities and expand their capabilities.
• Partner Enablement: Equip partners with the tools and knowledge to become strategic advisors to their clients, focusing on profitability, service delivery, and long-term growth.
• Thought Leadership: Provide strategic guidance to key decision-makers, influencing their investment in scalable growth initiatives through Ingram Micro’s ecosystem.
• Practice Development: Educate partners on best-in-class IT solutions and services, raising their technical proficiency and helping them win more business through relevance and innovation.
• Stakeholder Engagement: Understand partner sales organizations, identify key influencers, and build collaborative relationships that drive mutual success.

Pre-Sales Engineer - IBM Software: Data AI

Business Operations

• Review customer contracts and assist with accounting system set-up for new programs; Complete revenue recognition templates and ensure proper application of accounting guidance.
• Partner with Account Management teams to support customer inquiries, escalations, and new business opportunities.
• Month-End & Operational Accounting: Prepare journal entries and balance sheet reconciliations; inventory reserve analysis; track and report revenue, costs, and margins for Liquidations business operations; approve purchase orders and vendor invoices; generate customer invoices within financial systems.
• Audit & Compliance: Lead the annual statutory audit process for RLR entities, manage PBC schedules and audit deliverables; liaise with external auditors; review and approve audited financials.
• Issue Resolution & Reporting: Resolve complex accounting issues; investigate reconciling items; ad hoc reporting and data analysis using Excel.
• Billing & Intercompany Transactions: Create manual invoices for Asset Management customers and intercompany cash settlements; maintain tax reporting files.
• System Enhancements & Process Improvements: Provide finance input on system implementations; drive continuous improvement projects.

Senior Accountant – Revenue Recognition & Business Process Support

Product Designer

• Take ownership and define an entire category of Experiences
• Present and defend your solutions in front of executives
• Interview high-profile customers as well as end users to identify critical business drivers and needs
• Lead end-to-end feature design and create amazing user experiences that delight customers
• Champion user-focused strategic direction with cross-functional partners and leadership
• Rapidly visualize, prototype, explore multiple product directions and validate hypotheses - understanding the business and technical impact of your directions
• Apply your deep understanding of UX best practices to drive innovation in your products
• Coach and mentor other designers on the team and provide creative/product direction
• Collaborate with Product, Engineering, Business, and Marketing to deliver a cohesive experience across all channels
• Contribute to building out practices and culture across the design organization

Sr. Principal, Product Designer

• Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules
• Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools
• Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models
• Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices
• Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support
• Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation
• Define and enforce ServiceNow development standards, reusable components, and governance practices
• Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow
• Support compliance, security, and audit readiness of the platform through robust technical design and process alignment

ServiceNow Technical Lead/Solutions Architect

Program Manager

• Own and manage programs supporting Microsoft Modern Work initiatives from planning through delivery.\n• Act as the primary liaison for assigned territories/accounts, ensuring seamless execution and stakeholder alignment.\n• Coordinate cross-functional teams to ensure timely delivery of milestones and KPIs.\n• Monitor program performance, resolve risks and issues, and maintain accurate project documentation and reporting.\n• Communicate program status, wins, blockers, and strategic updates to internal and external stakeholders.\n• Ensure programs support business goals around revenue, adoption, customer satisfaction, and retention.\n• Contribute to the development of go-to-market strategies and support sales enablement efforts.