Ingram Micro

Account Manager

• Manage the end-to-end AWS Private Pricing Agreement (PPA) workflow for DoiT-supported AWS deals
• Review incoming PPA requests for accuracy, completeness, and alignment with program rules
• Partner with Sales, Vendor Management, and DoiT teams to validate requirements and timelines
• Ensure timely submission, approval workflows, and tracking of PPA lifecycle milestones
• Maintain audit-ready documentation for all PPA transactions
• Build performance dashboards tailored for leadership, Sales, and Vendor Management teams
• Analyze customer and product-level AWS usage to uncover insights that improve forecasting and profitability
• Serve as an operational liaison for hyperscaler vendors (AWS, Microsoft, Google, etc.)
• Manage operational escalations, coordinating across cross-functional teams to drive timely resolution
• Document and improve processes impacting vendor programs, partner incentives, and marketplace operations
• Partner with IT and Product teams to enhance automation and data accuracy within Ingram systems
• Maintain SOPs, knowledge bases, and process documentation

Global Operations Manager – Growth Partnerships

Manager

• Own the GTM strategy for assigned vendors
• Manage full P&L accountability for assigned vendors or category segments
• Influence category strategy through deep understanding of vendor technologies and market dynamics
• Serve as the primary point of contact for assigned vendors
• Identify and pursue growth opportunities and strategic initiatives
• Lead vendor negotiations to secure competitive terms, pricing, and agreements
• Monitor and report on vendor performance, ensuring alignment with shared goals and KPIs
• Partner with supply chain teams to ensure accurate forecasting and inventory optimization
• Collaborate with Marketing to develop and execute campaigns

Vendor Business Manager – Modern Infrastructure

• Drive the evolution from reactive support to AI-enabled proactive support
• Implement intelligent support capabilities such as AI copilots for agents
• Partner with product and engineering teams to embed support intelligence into the Xvantage platform
• Build scalable knowledge ecosystems for vendors and integration partners
• Support vendors managing SKUs, pricing, promotions, and catalog metadata
• Lead support for partner integrations using APIs, XML, and integration frameworks
• Define operational metrics and partner with DevOps, SRE, and Engineering teams to improve platform reliability
• Lead a global platform support team and drive cross-functional collaboration

Senior Manager, Vendor & Integration Platform Support

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Spot and act on opportunities to increase revenue, margin, and product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to drive results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations and follow through with urgency and accuracy

Account Representative – Sales, Account Growth

Business Development Rep

• Meet and exceed revenue, margin, and sales targets aligned to Microsoft growth objectives
• Proactively engage with existing and new partners, with a strong focus on unmanaged and long-tail partners
• Drive partner activation and portfolio expansion across Microsoft Modern Workplace and Azure solutions
• Work closely with the Microsoft Vendor Manager to ensure consistent execution of programs, incentives, and campaigns
• Collaborate with internal sales teams to ensure Microsoft programs are fully leveraged in-market
• Assist with the execution of quarterly marketing plans to maximise Microsoft brand visibility and partner engagement
• Maintain a high level of accuracy across forecasting, reporting, and pipeline management
• Navigate Microsoft patterns, policies, and go-to-market pillars to ensure compliance and commercial effectiveness
• Build strong cross-functional relationships with internal stakeholders to remove friction and improve productivity

Business Development Manager

Architect

• act as a force multiplier by coaching and influencing clients and peers
• onboard and develop team members, setting goals consistent with BU objectives
• demonstrate clear value with substantiated results in initiatives
• communicate comfortably at the executive level
• evaluate team activities to assess the cost-benefit and return on investment

Technical Enablement Architect

• Manage a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Identify opportunities to grow revenue, increase margin, and expand product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to deliver results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations with customers and follow through with urgency and accuracy

Account Representative, SMB

Solutions Engineer

• Work closely with the Pre‑Sales team and reseller partners to scope, size, and architect Dell‑based solutions
• Build complex configurations across Dell storage, compute, and data protection portfolios
• Serve as a technical leader and mentor within SD&S
• Maintain relevant industry certifications and identify training opportunities for the team
• Represent SD&S in partner engagements, vendor initiatives, and industry events
• Develop strong customer and vendor relationships, becoming a trusted advisor

Senior Technical Solutions Engineer – Dell

Support Engineer

• Monitor and Manage Support Cases: Oversee incoming AWS-related support issues from frontline agents, ensuring they are progressing efficiently and escalated as needed.
• Mentorship: Guide and support frontline support engineers, sharing your expertise and helping them grow.
• Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support.
• Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.g., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind.
• Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates.
• Enhance Team Knowledge: Strengthen the capabilities of the support team through training sessions, documentation, and active knowledge sharing.
• Documentation & Best Practices: Create and maintain technical documentation, SOPs, and knowledge base articles.
• On-Call Support: Participate in a rotating on-call schedule for critical issues.
• Skill Development: Stay up to date with the latest AWS technologies and best practices and share knowledge with the team.

Senior AWS Support Engineer

Product Designer

• Lead design strategy and execution across key areas of our Cart & Checkout domain
• Partner closely with Product Managers, Engineers, and cross-functional stakeholders
• Design experiences that improve cart management, checkout flow, order review, and related transactional moments
• Support user research, usability testing, and customer conversations
• Rapidly prototype, visualize, and iterate on solutions based on feedback
• Present and defend design recommendations to senior leaders and executive stakeholders
• Provide leadership, mentorship, and creative direction to other designers

Senior Product Designer

• Lead the strategy and performance of a technology category or portfolio of vendors
• Develop and execute multi-vendor go-to-market strategies
• Own sales, marketing, pricing, and inventory tactics
• Analyze performance metrics and translate insights into action
• Serve as the primary executive point of contact for key vendor relationships
• Drive adoption and engagement across the platform ecosystem

Vendor Business Manager II – Client and End Point Solutions

Engineer

• Assist end-users with IT-related issues, ensuring they can continue their work without disruptions.
• Managing and resolving incidents and service requests promptly.
• Diagnosing and resolving technical problems that users encounter.
• Effective communication with end-users about the status of their IT issues.
• Monitoring IT systems for potential issues to detect problems before they escalate.
• Enforcing IT security policies or best practices to protect partners' data.

Services Desk Engineer

• Lead SAP FICO implementation, rollout, and support projects
• Analyze business requirements and translate them into SAP Finance solutions
• Configure and support General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Cost Controlling (CO)
• Manage integration with other SAP modules such as MM, SD, and PP
• Drive S/4HANA Finance transformation or migration projects
• Provide functional leadership to project teams and mentor junior consultants
• Conduct workshops with finance stakeholders to gather requirements and provide process improvements
• Support month-end and year-end closing processes within SAP
• Collaborate with technical teams for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows)
• Ensure compliance with financial regulations and internal controls
• Prepare functional specifications, test cases, and documentation
• Support UAT, system integration testing, and go-live activities

Senior SAP FICO Consultant

Sales Engineer

• You will join our Microsoft Cloud business unit, made up of around ten sales professionals.
• Business development: Manage a portfolio of clients and prospects.
• Regular on-site visits to promote Microsoft Modern Work and Security solutions.
• Develop and implement the commercial strategy for your area of responsibility.
• Qualify needs, draft proposals, and follow up on service delivery.
• Animate and energize the partner network and reseller channel.
• Support partner upskilling on Security offerings.
• Conduct regular reviews with partners to assess progress and identify areas for improvement.
• Prospect new technology partners.
• Work in close collaboration with the sales and technical teams in Lille-Lesquin and Courbevoie.
• Actively participate in the Microsoft SureStep community to share best practices.
• Continuous training on Microsoft Security developments and industry trends.
• Participate in events: trade shows, webinars, and client/supplier initiatives.
• Represent the Modern Work and Security offering both internally and externally.
• Monitor commercial activity across the national territory.

Sales Engineer, Microsoft Security

Sales

• You will work closely with Amazon Web Services to stay up to date on innovations and to maintain your network there
• Your goal is to acquire new end customers for AWS projects, thereby generating new business for us, our partners, and AWS
• You will develop sales strategies for end customers together with AWS and close deals in collaboration with our partners
• You understand that forecast and pipeline meetings, presentations, and attending events are also part of your responsibilities