Customer Experience Representative

Ingram Micro

Customer Experience Representative driving insights and actions for customers within Ingram Micro's technology platform. Collaborating with sales teams and vendors while providing exceptional service and insights.

Posted 6/18/2026full-timeIrvine • Arizona, California • 🇺🇸 United StatesJuniorMid-Level💰 $54,500 - $87,200 per yearWebsite

About the role

Key responsibilities & impact

Drive insights and actions for reseller partners and vendors
Identify opportunities to increase usage of the Xvantage platform for both reseller partners and vendors
Focus on a portfolio of customers or vendors to build a full solution
Develop a comprehensive understanding of the products and services across the GTM organization
Stay up to date with industry trends, technological advancements, and competitive offerings
Develop sales collateral, presentations, and marketing materials to enable the sales team
Conduct training sessions to ensure a comprehensive understanding of category solutions
Collaborate with the sales team to identify customer needs and recommend suitable solutions
Assist in pre-sales activities, including product demonstrations and technical consultations
Proactively engage with customers to understand their challenges and requirements
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.

Requirements

What you’ll need

Typically requires a four-year college degree or equivalent experience
2 years functional experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services
Good communication and presentation skills
Self-motivated and proactive with a strong sense of ownership and accountability
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships
Ability to be a team player and collaborate with cross-functional teams and vendors
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Benefits

Comp & perks

Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales collateral developmentpresentation skillsproduct demonstrationstechnical consultationscustomer needs analysissolution recommendationtraining session facilitationmarket analysiscompetitive analysisplatform products

Soft Skills

communication skillspresentation skillsself-motivatedproactiveownershipaccountabilitycustomer-centric mindsetrelationship buildingteam collaborationadaptability

Certifications

four-year college degree