Infopro Digital

Customer Support

• Serve as a key point of contact for customers product queries
• Understand customer requirements to develop effective solutions in collaboration with internal teams.
• Deliver support on systems and software to end users.
• Build and maintain strong customer relationships to support the Account Management team by identifying upsell or cross-sell opportunities through ongoing client engagement
• Work closely with the Account Management teams to onboard new customers and define project requirements.
• Support the Account Management team by identifying upsell or cross-sell opportunities through ongoing client engagement.
• Manage projects/queries from initiation to completion, ensuring all deliverables meet quality standards and customer expectations.
• Monitor the support desk system to ensure timely and satisfactory responses to customer queries, identifying and escalating blockers where necessary.
• Identify opportunities for service improvements and feed into the continuous improvement process.

Customer Support Consultant

Account Manager

• Responsible for driving revenue growth by identifying and developing new business opportunities
• Manage and expand existing client relationships

Junior Sales and Account Management Executive

Marketing

• Define and implement integrated, multi-channel communication strategies aligned with business goals.
• Collaborate with Sales and Product teams to develop event strategies.
• Innovate new delegate acquisition tactics to drive attendance and revenue.
• Work with delegate sales teams to generate high-quality leads and campaigns.
• Coordinate marketing practices across 1LoD teams.
• Apply marketing best practices and improve processes across all brands.
• Monitor and report on marketing KPIs.
• Collaborate and support the Europe and Asia marketing teams.
• Establish best practice in event websites, branding, data capture, analytics and reporting.
• Optimize MAS digital platforms.
• Develop and deliver client-focused projects.
• Work closely with the sales team to identify new client opportunities.
• Create integrated marketing campaigns to promote MAS solutions.
• Implement and manage third-party partnerships to streamline delivery.
• Drive innovation in MAS marketing through testing new formats.
• Use technology to automate tasks and improve job satisfaction and retention.
• Use technology to drive lead-flow into the MAS business.
• Use AI technologies to maximize audience reach.

Senior Marketing Specialist

Account Executive

• Help achieve ambitious growth forecasts through delegate sales to financial institutions
• Engage in in-person and virtual events
• Collaborate within a fast-paced sales environment
• Be part of a company with strong financial backing and exceptional product offerings

Sales Executive

Events

• The Events Assistant will provide exceptional administrative and operational support to the Operations Manager and wider team, contributing to the smooth delivery of both virtual and in‑person events.
• **Key Responsibilities****Registrations**
• - Serve as the first point of contact for incoming registrations and delegate queries via phone and email
• - Maintain and update the CRM database (HubSpot) to a high standard
• - Support coordination of multi‑event group bookings from financial institutions
• - Send confirmation emails, deadline reminders and content updates
• - Manage delegate session registrations and issue calendar invites
• - Assist with onsite registration at in‑person events, including welcoming delegates, issuing badges and acting as a main point of contact throughout the event
• **Event Support**
• - Build and update virtual event platforms with relevant content
• - Assist with event preparation including badge printing, materials creation and equipment ordering
• - Support general operational tasks and ad hoc duties, including organising internal team events
• **Development & Growth**
• - Opportunity to travel to events in London and internationally
• - Learn and support venue and hotel management, with potential to independently coordinate future events

Events Assistant

• Manage a portfolio of enterprise accounts within the **EMEA Banking** pillar, covering four flagship products: **Risk.net, WatersTechnology, FX Markets and Central Banking**.
• This is a hybrid role combining account management, renewals and new business development.
• You will inherit a substantial book of business (approx. £500,000 annually) with clear growth targets, supported by a steady flow of inbound leads from marketing, events, trials and content engagement.
• While cold calling is not required, we encourage entrepreneurial thinking and proactive lead‑sourcing to uncover new opportunities.
• This role offers strong long‑term potential, including opportunities to expand into additional sectors such as fintech, banking and professional services.
• Renew and grow an existing portfolio of high‑value enterprise accounts
• Conduct frequent prospecting calls to trial leads, event leads and inbound requests
• Represent the full Infopro Digital portfolio, maximising cross‑sell and upsell opportunities
• Maintain strong client relationships across multiple locations and seniority levels
• Stay informed on financial markets to identify trends and new opportunities
• Build credibility with clients by understanding their business priorities
• Deliver product training and ensure clients gain maximum value from their subscriptions
• Maintain accurate monthly and quarterly pipeline forecasts
• Keep detailed CRM records of all client interactions
• Attend industry events, client meetings and occasional international travel when required
• Prepare high‑quality proposals and support the development of new products and services
• Identify customer needs and demonstrate how our content supports informed decision‑making
• Drive new business through trial conversions, marketing leads and targeted prospecting
• Develop strategic account plans aligned with client goals and market dynamics

Enterprise Account Manager

• Reporting directly to the Commercial Director, the Partner Manager – Strategic Partnerships plays a critical role in driving commercial growth through the development and management of key strategic partnerships.
• This role focuses on building, expanding, and optimising partnerships with software vendors, technology providers, and key strategic clients, creating scalable revenue opportunities and long-term commercial value.
• Act as the commercial owner of partner relationships, ensuring alignment between Red-on-line, partners, and customers.
• Develop a deep understanding of Red-on-line’s product, technical architecture, and solution capabilities to effectively position the platform with partners and support joint solution development.
• Own and execute Red-on-line’s strategic partnerships roadmap, aligned with commercial objectives and growth priorities.
• Identify, onboard, and develop partnerships with software vendors, integrators, and strategic clients that expand distribution and market reach.
• Build trusted, senior-level relationships with partner stakeholders, acting as the primary commercial point of contact.
• Develop joint business plans, commercial models, and shared success metrics with partners.
• Drive partner performance through regular reviews, pipeline management, and revenue tracking.
• Work closely with Sales to support partner-led opportunities, including joint pitches, proposals, and account planning.
• Ensure effective partner enablement, including onboarding, training, and access to relevant sales and marketing assets.
• Manage and grow a portfolio of strategic client partnerships, identifying upsell, cross-sell, and co-innovation opportunities.
• Collaborate with key clients to develop long-term partnership value, ensuring mutual commercial success.
• Act as a voice of the partner and client internally, feeding insights into commercial, product, and go-to-market discussions.
• Work closely with Commercial, Sales, Marketing, and Product teams to align partner activity with business priorities.
• Support go-to-market initiatives for partner-led solutions, including joint campaigns and co-branded initiatives.
• Contribute market and partner insights to inform product direction and commercial strategy.

Partnerships Manager

Business Development Rep

• Expanding automotive data business across North America with distributors, resellers, and new B2B customers
• Delivering a pure growth model of new business
• Growing relationships with distributors, resellers, partners, and new B2B customers
• Actively prospecting and closing new business opportunities within the automotive data market
• Developing high-level customer relationships at Managing Director and CEO level
• Delivering against agreed sales targets and growth objectives
• Representing Infopro Digital Automotive’s products
• Managing the full sales cycle from lead generation to contract close
• Working independently while collaborating closely with the wider team
• Planning and organising sales activity effectively, including travel across the US as required