Infopro Digital

Client Services Representative

• Process order forms for the New Sales and Client Management teams.
• Update and maintain client account details.
• Amend client data criteria as required.
• Confirm orders for invoicing and create credit notes as required.
• Respond to requests from the wider business regarding client accounts in a timely manner.
• Meet daily operational deadlines, including managing multiple shared email inboxes.
• Create data feeds and trials for clients.
• Provide reception cover on a rota basis.
• Consistently meet daily deadlines and service-level expectations.
• Respond quickly and professionally to issues raised by internal stakeholders.
• Carry out additional administrative duties as required.

Client Services Administrator

Business Development Rep

• - Generate new business opportunities and expand existing client engagements.
• - Manage the full sales cycle, from prospecting and discovery to proposal development and deal closure.
• - Target mid-market and enterprise-level organisations across Europe.
• - Build strong relationships with senior EHS stakeholders and articulate value-based solutions.
• - Represent Red-on-Line with a consultative, solution-led sales approach.
• - Report directly to the European Sales Director.

Business Development Manager

Account Manager

• - Own a diverse portfolio of mid-market clients with varying levels of maturity and engagement.
• - Lead all renewal and commercial discussions, ensuring high retention and reduced churn.
• - Identify upsell and cross-sell opportunities to drive product adoption, usage growth, and contract expansion.
• - Build strong relationships with operational and mid-level stakeholders, acting as a trusted commercial advisor.
• - Partner with Pre-Sales, Client Success, Marketing, and Product teams to maximise client outcomes.
• Portfolio Management
• - Manage a large book of mid-market accounts across multiple regions.
• - Prioritise accounts using data, engagement signals, and internal guidance.
• - Maintain accurate pipeline management and forecasting within the CRM.
• Upsell & Cross-Sell
• - Uncover and qualify opportunities to grow account value.
• - Lead discovery calls, prepare tailored proposals, and deliver value-led presentations.
• - Collaborate with Pre-Sales and subject matter experts for technical or domain support.
• Renewals & Commercial Ownership
• - Own the full renewal lifecycle from preparation to negotiation and closure.
• - Mitigate churn through proactive engagement and clear articulation of product value.
• - Consolidate contracts and align renewals with broader growth opportunities.
• Client Engagement & Relationship Building
• - Develop strong working relationships with stakeholders across operations and compliance functions.
• - Conduct regular check-ins, value reviews, and product conversations.
• - Monitor account health and collaborate with Client Success to address risks.
• Internal Collaboration
• - Partner with Client Success, Marketing, Pre-Sales, and Product teams to enhance client experience.
• - Escalate risks early and coordinate cross-functional resources where needed.

Controller

• Ensure money is collected from customers according to the terms and conditions of contracts.
• Resolve customers invoice queries in a timely manner to facilitate payment.
• Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc.
• Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
• Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
• Raise any necessary invoice or credit notes on customer accounts.
• Transfer and allocate payments.
• Meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
• Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
• General administration of accounts including updating customer contacts, addresses and PO numbers.
• Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

Credit Controller

• - Provide an unrivalled account management service to your allocated set of clients.
• - Understand your clients and match their needs to the Barbour ABI product portfolio.
• - Achieve monthly revenue targets on account renewals.
• - Proactively seek growth opportunities within your portfolio of accounts.
• - Achieve relevant KPI’s
• - Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
• - Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
• - Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
• - Provide feedback from clients to the business, so we can continually improve our offering.
• - Accurately log your client interactions on the CRM system.
• - Understand and communicate regular product updates to your clients.

Producer

• Market mapping to identify key players in the industry and target segments for engagement.
• Engage with senior industry professionals and analyze their challenges and emerging trends to craft a timely and relevant agenda for the industry.
• Engage sponsors, understand their objectives, and integrate their thought leadership into conference agendas.
• Market research – telephone, face-to-face research, desk-based research, and attending external events.
• The ability to write market-leading agendas in a very technical space.
• Speaker research, acquisition, and management.
• Commercial format innovation to ensure sponsor and delegate experiences are always improved and evolving.
• Collaborate with internal stakeholders from sales, editorial, and production teams to leverage their expertise and create a compelling agenda.
• Oversee project management to ensure events remain on track and achieve or surpass delegate and sponsorship revenue targets.
• Provide advisory to potential sponsors on how the event can help them achieve their objectives.
• Oversee the sponsor renewals process before, during, and after the conference.
• Internal team briefing: create marketing, sales, and delegate sales briefs explaining your events to the wider team.
• Create and contribute to marketing collateral that will attract sponsors, delegates, and media partners.
• Monitor project KPIs and troubleshoot issues as needed.

Conference Producer

Account Executive

• Start the Conversation: You will reach out to businesses across the UK to introduce them to our amazing products. No two calls are the same!
• Book Meetings like a “Pro”: Your job is to get appointments lined up for our Sales Reps. to follow up and close deals.
• Hit your Numbers: Work towards fun, achievable targets and KPIs—and get rewarded for smashing them!
• Stay Organised: Help keep our customer data in tip-top shape by updating the CRM system accurately.
• Learn by “doing”: Work alongside seasoned sales pros who will help you develop your skills every day.

Sales Executive

• Responsible for a set of client accounts within a defined territory
• Onboarding new clients through to managing a 360-degree client service schedule
• Looking for growth opportunities across Barbour ABI’s portfolio of products
• Securing the renewal of services for the client
• Provide an unrivalled account management service to your allocated set of clients
• Understand clients and match their needs to the Barbour ABI product portfolio
• Achieve monthly revenue targets on account renewals
• Proactively seek growth opportunities within your portfolio of accounts
• Achieve relevant KPI’s
• Effectively manage regular client contact levels
• Conduct regular meetings with clients on Teams

Client Services Account Manager

Events

• Collaborating with internal teams and external experts to define learning objectives and create program content.
• Managing all aspects of event logistics, including venue selection, technology setup, and coordination of speakers and facilitators.
• Conducting market research to identify key topics and trends to inform event programming.
• Creating promotional materials and liaising with marketing teams to maximize event visibility.
• On-site and online management during events, ensuring smooth operation and high levels of participant engagement.
• Evaluating the success of events and courses through participant feedback and performance metrics, implementing improvements where necessary.

Learning Events Producer

Marketing

• Act as the subscriptions marketing lead for Risk.net, WatersTechnology and FX Markets.
• Work alongside the Global Marketing Director to design and deliver strategies to retain and grow subscriptions revenue, engage subscribers, and generate leads.
• Manage a team of five marketers based in London, Lisbon, and Nashville.
• Collaborate with brand leadership to review and refine strategy, driving engagement, retention, and acquisition.
• Use HubSpot, Salesforce, Google Analytics, and Piano to deliver lead generation, campaign execution, website optimisation, and subscriber onboarding journeys.
• Provide regular reporting to senior management and board level, including monthly subscriptions performance reports.
• Execute and track marketing activities across digital and offline channels, including automated workflows and website optimisation.
• Build and manage data acquisition strategies, conduct market research (qualitative and quantitative), and analyse competitor offerings.
• Work closely with sales, customer services, and other marketing teams; explore opportunities to increase efficiencies through AI and contribute to wider business projects as required.

Senior Marketing Manager

• Writing market-leading conference and training agendas on technical topics such as economics and monetary policy, financial stability, instant payments, bank regulation, sovereign asset management, and central bank digital currencies
• Building contacts and technical knowledge quickly within the central banking community, financial sector, and academia
• Working with the sales team to ensure conferences reach and exceed commercial targets
• Innovating content and formats to improve sponsor and delegate experiences
• Conducting market research through desk-based work, phone and in-person interviews, and external event attendance
• Managing full speaker research, acquisition, and relationships
• Producing briefs for marketing, sales, and telesales to explain your events to wider teams
• Leading projects to ensure conference milestones are met across production, marketing, sales, and operations
• Acting as a professional and personable client-facing representative
• Confidently running on-site events and training programmes, serving as speaker liaison
• Representing your events and acting as their ambassador within the industry
• Creating and contributing to marketing collateral to attract sponsors, delegates, and media partners
• Writing exceptional copy across digital and print channels
• Proofreading with excellent attention to detail
• Managing conference timelines and KPIs
• Updating event content and speaker information on relevant systems and platforms

• This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.
• Provide an unrivalled account management service to your allocated set of clients.
• Understand your clients and match their needs to the Barbour ABI product portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively seek growth opportunities within your portfolio of accounts.
• Achieve relevant KPI’s
• Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
• Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
• Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
• Provide feedback from clients to the business, so we can continually improve our offering.
• Accurately log your client interactions on the CRM system.
• Understand and communicate regular product updates to your clients.

Client Services Administrator

Business Development Manager

Account Manager

Credit Controller

Account Manager

Conference Producer

Sales Executive

Client Services Account Manager

Learning Events Producer

Senior Marketing Manager

Conference Producer

Account Manager, Client Services