Infopro Digital

Customer Success Manager

• Build and maintain strong client relationships, ensuring needs are met and expectations exceeded.
• Coordinate deployments to ensure smooth implementation of Red-on-line’s solutions.
• Monitor client organisations to anticipate risks and challenges affecting satisfaction and retention.
• Facilitate communication between clients and internal teams (Product, Support, Delivery).
• Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions.
• Share client feedback to influence product development and process improvements.
• Track client engagement, compliance progress, and key success metrics.
• Maintain accurate records on collaboration tools and provide tailored client updates.
• Use insights to support strategic decision-making and proactive risk mitigation.
• Stay informed on client needs, industry updates, and business challenges.
• Proactively recommend solutions to enhance client performance and results.
• Support clients in maximising the value of Red-on-line’s offerings.

Client Success Manager

AI Engineer

• Develop and maintain data pipelines and automated workflows for collecting and processing data
• Design, manage and optimise structured datasets used across the organisation
• Write scripts and services to extract, transform and load data from various sources
• Support journalists, analysts and product teams with accessing and working with data
• Ensure data quality, consistency and reliability across datasets
• Identify opportunities to improve automation and efficiency in data workflows
• Collaborate with internal stakeholders including developers, designers, UX specialists and product teams
• Contribute to the development of new data products, tools and services

Data Engineer, AI

Business Development Rep

• Identify and qualify new exhibitor profiles within the packaging ecosystem
• Generate new business through cold calling, outbound email, and structured follow‑ups
• Build and manage a strong, predictable pipeline for LUXE PACK trade shows
• Conduct structured sales calls and video meetings with prospects and clients
• Support the Sales Director on key accounts and strategic opportunities
• Represent the LUXE PACK brand with professionalism and market insight
• Use the CRM daily to manage leads, activities, pipelines, and forecasts
• Log calls, emails, meetings, and next steps consistently and accurately
• Produce regular sales reports for US and French management teams
• Maintain high data quality to support forecasting and strategic planning
• Work comfortably in Excel (filters, tracking files, reporting)
• Conduct online research to identify new prospects, categories, and market trends
• Be proactive and resourceful in sourcing new leads and understanding market shifts
• Monitor competitor activity and industry developments to inform sales strategy

Business Development Manager

Customer Support

• Serve as a key point of contact for customers product queries
• Understand customer requirements to develop effective solutions in collaboration with internal teams.
• Deliver support on systems and software to end users.
• Build and maintain strong customer relationships to support the Account Management team by identifying upsell or cross-sell opportunities through ongoing client engagement
• Work closely with the Account Management teams to onboard new customers and define project requirements.
• Support the Account Management team by identifying upsell or cross-sell opportunities through ongoing client engagement.
• Manage projects/queries from initiation to completion, ensuring all deliverables meet quality standards and customer expectations.
• Monitor the support desk system to ensure timely and satisfactory responses to customer queries, identifying and escalating blockers where necessary.
• Identify opportunities for service improvements and feed into the continuous improvement process.

Customer Support Consultant

Account Manager

• Responsible for driving revenue growth by identifying and developing new business opportunities
• Manage and expand existing client relationships

Junior Sales and Account Management Executive

Marketing

• Define and implement integrated, multi-channel communication strategies aligned with business goals.
• Collaborate with Sales and Product teams to develop event strategies.
• Innovate new delegate acquisition tactics to drive attendance and revenue.
• Work with delegate sales teams to generate high-quality leads and campaigns.
• Coordinate marketing practices across 1LoD teams.
• Apply marketing best practices and improve processes across all brands.
• Monitor and report on marketing KPIs.
• Collaborate and support the Europe and Asia marketing teams.
• Establish best practice in event websites, branding, data capture, analytics and reporting.
• Optimize MAS digital platforms.
• Develop and deliver client-focused projects.
• Work closely with the sales team to identify new client opportunities.
• Create integrated marketing campaigns to promote MAS solutions.
• Implement and manage third-party partnerships to streamline delivery.
• Drive innovation in MAS marketing through testing new formats.
• Use technology to automate tasks and improve job satisfaction and retention.
• Use technology to drive lead-flow into the MAS business.
• Use AI technologies to maximize audience reach.

Client Success Manager

Data Engineer, AI

Business Development Manager

Customer Support Consultant

Junior Sales and Account Management Executive

Senior Marketing Specialist