Customer Support

• Provides leadership and support to the Caregivers in Customer Service.
• Assists with the coordination of service for workloads and scheduling.
• Interacts with internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and Clinics.
• Resolves escalations from patients and internal partners.
• Assist with scheduling and ensuring proper coverage of functions supported.
• Resolves technical and access issues encountered by Caregivers and determines when an escalation to the IT Help Desk is required.

Customer Service Coordinator

Manager

• Overseeing the evaluation and optimization of coding workflows
• Ensuring timely turnaround, efficiency, and quality within the coding team
• Collaborating with stakeholders to support business development and manage staff
• Maintaining adherence to departmental protocols
• Developing action plans for areas falling short of goals
• Managing requisition requests, access, scheduling, and onboarding process
• Collaborating with Regional Coding Managers to evaluate workflow standardization
• Providing support to Coding Supervisor(s) and documenting required check-ins
• Assisting in business development and onboarding new departments or service lines
• Ensuring support for providers, clinical staff, addressing issues as they arise

Coding Manager

Data Analyst

• Provides advanced support for management level leadership in a business or clinical area.
• Develops a deep understanding of customer data and business/clinical operations they support.
• Fulfills complex customer requests through data exploration, report development, and visual storytelling.
• Independently provides project updates and communicates analytic findings to their customers.
• Leads analytic work demonstrations and hands-on training for customers to promote understanding and independent consumption of analytic work.
• Enhances their technical skillset through individual learning and participation in Intermountain analytic community educational offerings, guided by their leader.
• Stay updated on industry trends and advancements
• Provide mentorship and guidance to junior analysts

Senior Data Analyst – Home Services

Financial Planning and Analysis

• The Oncology Financial Coordinator is responsible for obtaining accurate financial approvals for patients at Intermountain Health.
• The Oncology Financial Coordinator is responsible for analyzing and validating the information needed to obtain financial approval for services.
• This position mitigates the financial risk to Intermountain Health by performing an accurate financial review along with a comprehensive analysis of patient payer specific benefits and patient liability and provides a platform for counseling patients on financial considerations throughout their care experience.
• This position works with a multidisciplinary team consisting of patients, revenue cycle, physicians, nurses, and pharmacists.
• Verify the prescriber is currently credentialed with the facility or through Select Health, or verifies the prescriber has an active license in good standing.
• Ensure clinically appropriate documentation is received timely from medical providers/facilities, and ensures medical necessity is appropriate for type of services being provided.
• Evaluate the need for, and if appropriate, confirms Letter of Medical Necessity has been received to ensure third party payment.
• Ensure orders include an appropriate ICD-10 code.
• Collaborate with clinicians and intake managers to minimize risk associated with medical necessity or financial sponsorship changes that affect the reimbursement.
• Make appropriate corrections in the patient's record to ensure accuracy in order to prevent denials and/or problems with billing and reimbursement.
• Obtain insurance eligibility and benefit information, ensures authorization requirements are completed within the required timeframe, and maintains appropriate authorizations throughout patient treatment at the specified clinic.
• Ensure ongoing eligibility based on clinical documentation for medical necessity and ensure reauthorization functions are completed in a timely manner, based on individual payer requirements.
• Estimate cost of service using ICD-10 or CPT codes.
• Performs calculations using insurance benefit information to accurately estimate patient responsibility.
• Analyzes patient/guarantor's previous account history to guide financial conversation.
• Educate patient regarding Medicare ABN and potential costs associated with non-coverage, as well as ramifications of not signing the form.
• Sends the Medicare ABN to the patient if necessary.
• Communicates the ABN status to the specific Infusion Clinic.

Oncology Financial Coordinator

Analyst

• Perform workflow and system analysis and functional design for software development/configuration activities associated with clinical applications
• Participate in the implementation, training, adoption, and process improvement of Health Information Technology (HIT)
• Interact with business and clinical caregivers to build productive relationships
• Work flexible hours to meet project requirements
• Provide customer experience and service utilizing verbal and written communication skills
• Prioritize and organize work with attention to detail and limited supervision
• Use word processing, spreadsheet, database, internet and e-mail, virtual meeting applications, and scheduling applications
• Use informatics fundamental skills to positively impact people, process, and tools
• Use basic project management skills to contribute to technology project deliverables
• Round in facilities across the system to observe workflows, meet with key stakeholders, assist with implementations, and other targeted functions

Clinical Informatics Analyst – Staff

Clinical Research

• Assist in managing clinical research studies of Intermountain Healthcare
• Efficiently coordinate clinical studies working closely with investigators and managers
• Collect, process, maintain, and ship study samples
• Safely operate laboratory equipment
• Understand protocols and communicate project details to patients
• Screen participants for eligibility and monitor progression
• Comply with training on clinical research coordination

Clinical Research Coordinator – Rehab Services

Bilingual

• Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department.
• Complete any administrative work that goes along with scheduling the appointment.
• Transcribe any external orders from Physician.
• Handle high call volumes for multiple locations and departments.
• Utilize multiple systems to perform all scheduling functions as needed.
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Central Scheduler, Bilingual

Project Manager

• Supports the Research Billing Team and is responsible for ensuring compliance with all applicable research billing regulations and policies
• Reviews and signs off on Medicare Coverage Analyses (MCAs)
• Oversees billing activities for research studies and ensures accurate and timely charges
• Maintains compliance with federal, state, and institutional requirements
• Works closely with the Office of Research, research teams, and billing departments to support compliant and efficient research operations
• Participates in quality assurance plans and reviews as requested
• Documents clinical research study deliverables, tracks and communicates timelines, and prepares reports and presentations on findings
• Supports research billing by reviewing research accounts and reconciling invoices
• Manages study startup, maintenance, and closeout activities and provides support and guidance to Clinical Research study teams

Research Billing Project Coordinator

• Analyzes data, develops reports, reviews trends and recommends enhancements as defined by the revenue practice leadership team.
• Performs extensive data mining, mentoring/training, regulatory and payer policy review, abstracting of financial and clinical information from various sources.
• Presents, researches, and follows-up on topics reviewed at department and system-wide initiative levels.
• Monitors for positive or negative trends in coding, charge capture and/or editing processes to improve teams' performance.
• Researches and stays current on CMS, federal and state regulations, payor guidelines, ensuring compliance and alignment with charge, coding and charge edits.
• Audits and evaluates system automation by comparing the charge/claim data to the clinical record.
• Evaluates, provides education and guidance to revenue cycle, revenue practice teams and clinical operations on report development, charge capture accountability and revenue monitoring.
• Mentors and supports the training of other revenue integrity analysts.

Revenue Integrity Analyst II

• Provides advanced support for management level leadership in a business or clinical area
• Develops a deep understanding of customer data and business/clinical operations they support
• Fulfills complex customer requests through data exploration, report development, and visual storytelling
• Independently provides project updates and communicates analytic findings to their customers
• Leads analytic work demonstrations and hands-on training for customers to promote understanding and independent consumption of analytic work
• Enhances their technical skillset through individual learning
• Stay updated on industry trends and advancements
• Provide mentorship and guidance to junior analysts

Technical Data Analyst

Risk

• The Senior Data Governance Analyst is responsible for designing, developing, and implementing processes related to metadata management, reference data management and data quality monitoring.
• This position is expected to have hands-on experience with the technical solution selected for the Data Governance program and good understanding of Data Governance principles and processes.
• This role will directly report to the Data Governance Manager, performing analysis on a variety of routine to moderately complex projects under general supervision and typically leading moderately complex initiatives or projects.
• Define and set system of record / source‑of‑truth strategies
• Identify and partner with data owners and stewards ; define and approve data standards and definitions
• Drive adherence to standards, particularly for provider and location attributes and code sets
• Align clinical, operational, and analytics stakeholders around common roadmaps and outcomes
• Facilitate workshops and discussions to surface data pain points, reconcile definitions, and prioritize use cases
• Guide MDM platform and operating model decisions to deliver sustainable, measurable outcomes
• Build and maintain bi‑directional integrations (via API and MCP) between Collibra and systems such as Databricks, Epic, ServiceNow , and others
• Implement and manage governance processes using Collibra workflows and automation patterns
• Design and configure the governance operating model and asset metamodel within Collibra
• Establish governed business terms and metric definitions by partnering with enterprise stakeholders
• Support adoption of data governance practices through scalable, automated solutions

Data Governance Analyst – Staff, Senior, or Consultant

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Pre-Access Central Scheduler, Bilingual

Security Analyst

• Responsible for designing, engineering, analyzing and/or assessing key elements of Intermountain’s cybersecurity program
• Supports governance, risk and compliance activities, identity and access management, data, endpoint and application security, infrastructure and network security
• Collaborates with project management and business liaising

Cybersecurity Analyst

• Supports the Finance Director or Market AVP in creating and presenting operational expense reports.
• Establishes and maintains relationships with local or enterprise leaders.
• Conducts the review of monthly operations to identify and report budget variances.
• Guides assigned operating leaders in understanding and applying financial tools.
• Provides guidance, training, and mentorship to staff participating in financial budgeting and analysis activities.

Finance Manager

Consultant

• Assesses, plans, implements, and evaluates breastfeeding management for patients in inpatient and outpatient settings by utilizing the nursing process.
• Provides holistic, evidence-based breastfeeding support and care from preconception to weaning for women and their families.
• Acts as an advocate for breastfeeding as the child-feeding norm.
• Provides support for patients, proactively suggests strategies for breastfeeding, and addresses patient issues and concerns.
• Conducts prenatal breastfeeding classes and evaluates educational outcomes.
• Delivers appropriate education for patients and their support/family.
• Provides outpatient care, consultation, and home visits for families experiencing breastfeeding difficulties.
• Acts as a clinical expert/resource for staff on subjects related to lactation, including the current standards of practice.
• Facilitates the development of policies that protect, promote, and support breastfeeding.
• Participates in the development of educational programs and assesses the educational needs of healthcare providers.

IMH