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Patient Account Associate, Tier 1 – Credit Balances
IMHCustomer Account Associate providing billing resolutions and handling account payment processes in healthcare. Engaging with customers through friendly and professional service in a remote role.
Posted 7/17/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hospital and physician back-end revenue cycle processes, including payment posting, billing, and collections, while ensuring compliance with Medicaid and Medicare billing regulations.
Highest-signal resume keywords
Payment PostingBillingCollectionsMedicaid Billing RegulationsMedicare Billing Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment PostingBillingCollectionsPayer RecoupmentsPayer RefundsPatient Refunds
Soft Skills
Customer ServiceProfessionalismCourteousnessFriendly Communication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Revenue CycleBack-End Revenue CycleAccount Handling Processes
About the role
Key responsibilities & impact- Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes.
- Initiates payer recoupments, payer refunds, and patients refunds where applicable.
- Researches, validates and makes adjustments to payment postings.
Requirements
What you’ll need- High School Diploma or equivalent (GED) required
- One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required
- Knowledge of Medicaid and Medicare billing regulations required.
Benefits
Comp & perks- Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.