Imagine Pediatrics

Manager

• Manage assigned Health Services staff promoting a healthy work and learning environment
• Ensure adequate training of new staff and ongoing training of existing staff
• Maintain adequate coverage in the assigned health services area and when necessary, provides justification for changes in staffing levels
• Hire, counsel and provide performance management to staff as necessary
• Provide feedback and coaching to staff on an ongoing basis
• Perform timely annual performance reviews for all assigned staff in accordance with Human Resources policy and procedures
• Along with the VP and Director of Health Services, monitor expenses and compliance with the budget
• Along with the VP and Director of Health Services or Operations Manager, provide justification for necessary capital and operational expenses
• Ensure effective and efficient utilization of resources in daily management decisions
• Support and operationalize the integrated model of care
• Lead quality improvement projects designed to improve clinical outcomes and patient satisfaction
• Participate in nursing research activities and support evidence based pediatric nursing
• Model a caring philosophy focusing on health promotion and safety education
• Champion age-appropriate developmental considerations and holistic patient care
• Direct health services planning and policy making through constructive collaboration in key committees
• Must have the ability to work well with others, have good communication skills and regular attendance is required
• Champion continuous improvement activities and serves as a coach and mentor to clinical staff
• This is a hybrid role (1 day in office and 4 days from home)
• Perform other duties as assigned

Manager, Health Services

• As a Resource Specialist Care Manager, you will work with the families of medically complex children providing emotional support, care coordination, and resourcing support in navigating the healthcare system.
• Conduct thorough assessments, exploring the current medical, behavioral, and complex social needs.
• Identify barriers to care, such as food insecurity, unstable housing, transportation challenges, and insurance limitations.
• Collaborate with families and multidisciplinary teams to establish individualized care goals.
• Develop and maintain an integrated care plan addressing medical, behavioral, and social needs.
• Ensure timely follow-up on referrals, evaluations, and treatment recommendations.
• Offer education to families about navigating local resources and agencies.
• Provide emotional support and guidance when families are facing challenging situations.
• Advocate for resources and removal of barriers and connect families with available resources.
• Build and maintain relationships with community organizations that serve children with medical and behavioral health complexities.
• Stay informed on emerging programs and resources relevant to the population served.
• Represent the organization at community events, health fairs, and resource meetings.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Perform other duties as assigned.

Resource Specialist, Care Manager

Customer Success Manager

• Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department.
• This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth.
• Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region
• Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results
• Build and maintain strong and lasting partner relationships and operate as the ongoing point of contact for client partners
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Collaborate with the market teams to lead Joint Operating Committee meetings
• Identify new growth opportunities in collaboration with business development
• Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale
• Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery
• As the team grows, supervising manager and associate level team members.
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Provide input to the product and solution development process as the “voice of the customer”

Director, Partner Success

Product Manager

• Define and drive product strategy
• Lead through ambiguity at scale
• Deliver high-impact outcomes
• Elevate the product organization
• Build deep domain expertise

Staff Product Manager, Care Delivery

Operations

• Own Caregiver Experience Outcomes
• Accountable for NPS performance and trend improvement
• Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey
• Identify gaps in experience and drive measurable improvements
• Translate Insight into Action
• Collect and synthesize caregiver feedback across channels
• Turn insights into clear operational changes, standards, and workflows
• Partner with clinical, operations, and product teams to implement changes
• Drive Operational Consistency
• Define “what good looks like” for key caregiver touchpoints
• Build and maintain standard processes that reduce variability in experience
• Monitor adherence and performance against experience standards
• Lead Caregiver Voice Programs
• Own and evolve the Patient Family Advocacy Council (PFAC)
• Design and manage peer-to-peer caregiver support programs
• Ensure caregiver voice is consistently represented in decision-making forums
• Enable Teams to Deliver
• Partner with Learning & Development to embed experience standards into training
• Reduce cognitive burden by simplifying workflows tied to caregiver interactions
• Support teams with tools, guidance, and feedback loops
• Measure and Report
• Track leading indicators tied to trust, engagement, and satisfaction
• Communicate performance, insights, and actions to leadership

Manager, Caregiver Engagement Operations

Business Development Rep

• Own BD Deal Infrastructure and Reporting
• Maintain the BD accounts tracker, pipeline tracker, and opportunity map, ensuring data is accurate and current.
• Build and maintain pipeline dashboards and reporting for internal stakeholders and leadership reviews.
• Standardize contract summaries and deal documentation frameworks.
• Support pipeline forecasting inputs in partnership with BD leadership and Finance.
• Analyze pipeline performance trends including stage progression, conversion, and velocity, and surface opportunities for operational improvement.
• Enable Executive and Cross-Functional Alignment
• Prepare polished, executive-ready materials for weekly updates, leadership reviews, and board-level growth reporting.
• Translate pipeline movement into clear summaries of progress, insights, and risks.
• Partner with Finance to align on forecast assumptions and deal timing.
• Support Legal on project management of legal documentation and market entry requirements for active deals.
• Support Strategic Planning
• Contribute to annual and quarterly growth planning through pipeline analysis and scenario modeling.
• Provide structured data and analysis to inform leadership decisions around market prioritization and capacity planning.
• Synthesize findings into clear summaries and recommendations for BD leadership.
• Drive Team Operating Rhythm
• Own agenda creation and coordination for weekly BD meetings, BD-Finance reviews, and Deal Desk reviews.
• Track action items, decisions, and accountability across recurring meetings.
• Identify and flag gaps in meeting effectiveness or team follow-through.
• Support Pitch and Materials Governance
• Maintain and update the BD slide library and core pitch deck, ensuring version control, data accuracy, and messaging consistency.
• Support customization of materials for specific partner opportunities under the direction of BD leadership.
• Ensure materials are ready for use with minimal revision before any stakeholder-facing interaction.

Senior Associate, Business Development

• Work across teams to align claims processes, ensure clean claim performance, and drive operational efficiency with a mindset rooted in accountability, problem-solving, and excellence.
• Lead end-to-end billing and coding operations across fee-for-service, capitation, and hybrid payment models.
• Monitor daily claims workflows, denials, and claim edits to ensure clean, compliant submissions across all states and payers.
• Ensure provider documentation aligns with encounter-level billing requirements, especially for virtual and episodic care models.
• Serve as point of escalation for high-impact payer denials, coding discrepancies, and claim rejections requiring cross-department coordination.
• Track core RCM KPIs (e.g., clean claim rate, AR days, denial rate, chart lag, encounter reconciliation) and surface insights to leadership.
• Partner with analytics to develop dashboards that inform real-time decisions and revenue forecasting.
• Identify high-impact trends and lead cross-functional initiatives to improve performance, quality, and speed.
• Ensure appropriate coding and encounter reconciliation processes under capitation and full-risk agreements.
• Collaborate with medical, product, and operations teams to align payment integrity with clinical outcomes and contract goals.
• Directly manage billing and coding staff; establish shift structures, review cycles, and career development plans.
• Promote accountability through performance metrics, SOP adherence, and real-time coaching.

Manager, Revenue Cycle Operations

• Provide daily leadership, coaching, and oversight to ACOA and ACOA II team members.
• Lead ongoing performance management, including regular feedback, coaching and participation in formal review cycles.
• Provide timely, consistent coaching and partner with People Operations on corrective action when performance, conduct, or adherence to SOPs does not meet expectations.
• Monitor workload distribution, dispatch accuracy, and adherence to SOPs.
• Conduct regular 1:1s, performance check-ins, and competency assessments.
• Serve as the escalation point for complex scheduling, dispatch, or communication issues.
• Foster a culture of empathy, accountability, operational excellence, and continuous improvement.
• Ensure accurate and timely dispatch of Pediatric Home Care Specialists (HCS) and MIH partners.
• Oversee scheduling workflows, including visit coordination, provider/HCS chat setup, and dispatching accuracy.
• Maintain high-quality documentation standards across Athena, CareHub, Axle, and other systems.
• Ensure eligibility checks, insurance verification, and record-sharing workflows are completed consistently.
• Monitor EHR inboxes and ensure timely provider support.
• Serve as the operational owner for ACOA/ACOA II training, onboarding, and cross-training.
• Maintain up-to-date knowledge of new procedures and ensure team adoption.
• Partner with clinical and operational leaders to refine SOPs, workflows, and dispatch protocols.
• Audit documentation, scheduling accuracy, and communication logs to identify trends and improvement opportunities.
• Work closely with Acute Care clinicians, triage teams, intake, behavioral health, and MIH partners to ensure seamless care coordination.
• Participate in interdisciplinary huddles to support patient engagement, progress monitoring, and barrier identification.
• Serve as the operational liaison for committees, initiatives, and special projects within Imagine Pediatrics.
• Ensure timely, compassionate, and professional communication with families, agencies, and referral partners.
• Support appointment adherence strategies, including reminder workflows and follow-up coordination.
• Uphold Imagine Pediatrics’ values in every interaction, modeling empathy and trust-building behaviors.

Manager, Acute Care Operations

• Providing support and encouragement to patients and families who are experiencing / recently experienced a behavioral health crisis.
• Handle case referrals, assess for resourcing needs and care gaps, review case progress, and determine case closure.
• Assist patients and families in their individual recovery goals through psychoeducation and linkage to community resources.
• Assess social determinants of health and barriers to care including but not limited to housing, income, food insecurity, and transportation needs.
• Connect patients and families with support groups, community networks, and aids toward mental wellness.
• Collaborate with interdisciplinary team members to facilitate the patient and family’s treatment plan goals.
• Coordinate care management with agencies surrounding the child such as DCFS, school systems, outside care team members, and more.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Perform other duties as assigned.

Crisis Care Manager

Billing Specialist

• Submit clean, timely claims with accurate CPT, HCPCS, ICD-10 codes, and modifiers.
• Track and resolve denials, rejections, and underpayments with appropriate follow-up and resubmission.
• Validate eligibility, authorization, and proper billing pathways for all patient encounters.
• Ensure accurate use of telehealth, SDOH, and preventive care codes.
• Coordinate with credentialing, partner success, and payer reps to ensure claims compliance.
• Perform other duties as assigned.
• Review provider documentation and assign accurate codes per ICD-10-CM, CPT, and HEDIS/quality reporting guidelines.
• Identify and escalate incomplete documentation or coding gaps; issue coding queries as needed.
• Educate providers under the guidance of the Coding Manager to drive documentation improvement.
• Support implementation and testing of new documentation macros and encounter note templates.
• Maintain and contribute to the internal billing rules matrix (payer, state, provider type, modifiers).
• Collaborate with the Data & Analytics team to track claim trends, documentation compliance, and A/R performance.
• Partner with Revenue Cycle and Clinical Ops to align workflows with payer requirements and business goals.
• Support provider training, macro updates, and compliance education efforts.

Coding and Billing Specialist

Platform Engineer

• Design and build secure-by-default AWS infrastructure (Terraform, CDK)
• Own networking architecture: VPCs, routing, subnets, VPNs, DNS, NAT gateways
• Configure firewall rules, security groups, private networking, edge services
• Set up and support containerized environments (ECS, EKS, Fargate)
• Lead observability implementation: metrics, logs, tracing
• Integrate system/network logs into SIEM in collaboration with Security Engineer
• Build and manage CI/CD systems (GitHub Actions, ArgoCD, etc.)
• Collaborate on incident detection and remediation
• Develop and document runbooks for on-call and platform issues
• Optimize for performance, cost, and high availability
• Respond to platform reliability issues and lead postmortems
• Responding to RFP's and customer questions related to network setup and infrastructure

Senior Platform Engineer

Data Engineer

• As a Staff Data Engineer at Imagine Pediatrics, you will be the first dedicated Data Engineer on a hybrid team with Analytics Engineers, responsible for defining how data moves through our platform and owning the data pipelines that power clinical analytics, operational reporting, and external integrations.
• You will ensure that data ingestion and integration decisions are made with a clear understanding of downstream analytical usage, including how data freshness, grain, and structure impact downstream processes and systems.
• You will partner closely with Analytics Engineers, Product Engineers and Platform Engineers to deliver a platform built for a high-growth, mission-driven healthcare organization.
• Design, build, and maintain scalable ELT pipelines that ingest data from clinical systems, APIs, and third-party integrations.
• Architect and manage event-driven data pipelines in AWS — including cross-account configurations and dead-letter queue handling.
• Write and maintain infrastructure-as-code to deploy and manage data ingestion workloads, primarily extending existing modules and patterns.
• Orchestrate pipeline execution and monitoring using Dagster, ensuring observability and reliability across all workflows.
• Implement data quality checks, alerting, and lineage tracking across the pipeline.
• Identify and eliminate systemic failure modes in pipelines, improving reliability through long-term fixes rather than repeated incident remediation.
• Partner with Analytics Engineers to ensure upstream data supports correct and consistent downstream models.
• Set technical direction for data architecture and mentor other engineers.

Staff Data Engineer

Marketing

• Leverage data, digital platforms, AI-enabled marketing capabilities, and innovative social media approaches to scale Imagine Pediatrics’ impact and strengthen our leadership position in value-based pediatric care.
• Design targeted marketing strategies for key audiences with a particular emphasis on caregivers of children with special health care needs as well as managed care organizations (MCOs), provider network partners, investors, and team members, while ensuring internal partners have the messaging and tools needed to succeed.
• Prepare and equip various other internal teams with iterative tools and strategies needed to grow their functions.
• Lead the development of high-impact content that communicates the organization’s clinical, financial, and social impact.
• Lead the continued development of a differentiated and credible brand identity that reflects the organization’s mission and model of care.
• Develop a modern marketing infrastructure that leverages technology and emerging platforms such as ai-enabled tools to scale impact.
• Establish and monitor clear metrics to ensure marketing efforts support organizational goals.
• Use data and insights to continuously refine strategy and track marketing contributions that improve metrics MOM
• Support talent recruitment and engagement through clear, authentic storytelling

Vice President, Marketing

Engineering Manager

• Build, develop, and mentor 1–2 teams of software engineers, fostering a culture of innovation, collaboration, and continuous improvement
• Facilitate the execution of our technical roadmap with a focus on data-driven decisions, timely and iterative product development, simplicity, and value delivery.
• Continually support the growth and development of engineers on the team by providing timely and constructive feedback
• Support the growth and development of peers inside technology through collaboration, mentorship, and feedback.
• Communicate with business stakeholders to understand goals and translate them to technical architecture and requirements; estimate product scopes and timelines
• Collaborate with team to contribute to technical solutions that satisfy business requirements with a focus on scalability, stability, efficiency, maintainability, and extensibility