Imagine Pediatrics

Manager

• Oversee all strategic and operational aspects of the enterprise telephony and telecom portfolio.
• Ensure that all services and technologies meet or exceed business expectations.
• Recruit, hire and build out the team/function, provide leadership and performance management.
• Serve as the primary representative and escalation point for all telephony and telecom service matters.
• Accountable for service line operational management duties.
• Manage the corporate budget in service areas of accountability.
• Create a systematic approach to supporting the organization's telephony / telecom goals, processes, and technologies.
• Partner with business and clinical leadership to understand business needs and create telephony solutions.
• Work with vendors to maximize return on investment for products and assess best fit for current and future technology purchases.
• Continually evaluate and improve products, services, processes, etc. through incremental and breakthrough improvements.

Senior Manager, Telephony

Learning and Development

• Design and develop self-paced eLearning modules using authoring tools such as Articulate Storyline, Rise, or equivalent — from storyboard through final published output
• Build scenario-based learning experiences, clinical case studies, and branching simulations that reflect the complexity of pediatric virtual care
• Create performance support materials including job aids, quick reference guides, and workflow-embedded resources for clinical and operational teams
• Develop assessments and knowledge checks grounded in adult learning principles and aligned to observable performance outcomes
• Translate complex clinical and technical content into clear, accessible learning that resonates with a diverse, multidisciplinary workforce
• Partner with clinical subject matter experts, operational leaders, and technology stakeholders to conduct needs analyses and define learning solutions
• Collaborate with the broader L&D team to ensure design consistency, brand alignment, and quality across all learning products
• Participate in project intake, scoping, and timeline management, communicating clearly with stakeholders throughout the design process
• Evaluate the effectiveness of learning solutions using data from the LMS (Docebo), learner feedback, and performance indicators
• Stay current with instructional design methodology, healthcare learning trends, and emerging tools — and bring that knowledge back to the team
• Contribute to the ongoing refinement of L&D standards, templates, and design processes

Instructional Designer

Director

• Establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets.
• Scale, optimize, and continually develop the Imagine Pediatrics centralized member contact and engagement center, which will process both inbound and outbound communications across call, email, and SMS/MMS.
• Refine, create, and define strategy and direction to lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatric’s clinical program.
• Lead centralized outreach team to support timely initial member outreach and initial enrollment for each Health Plan partner.
• Be accountable for executing enrollment targets through team build, performance management, including regular Q/A, training & development, coaching & mentoring.
• Serve as a strategic thought leader and partner with Product, Engineering, and Data teams to inform the technical and analytical infrastructure necessary to deliver on engagement targets and objectives.

Director, Member Engagement

Actuary

• Develop tools and internal capabilities to measure the performance of value-based / shared-savings arrangements and communicate valuable insights to key stakeholders
• Apply knowledge of Medicaid reimbursement components and healthcare claims data to assist with the development and ongoing execution of cost and revenue forecasting models
• Execute strategies in a dynamic environment while maintaining operational excellence and complete work with a sense of urgency, detail-orientation and enthusiasm
• Apply the knowledge of procedures and guidelines to initiate, organize, carry out and oversee new initiatives or changes implemented within various projects
• Partner with the Healthcare Economics team to demonstrate value our clients achieve with Imagine through the reporting of revenue / risk score trends, healthcare utilization trends, IBNR, and financial savings
• Analyze profitability by duration, acuity, and resource allocation to inform strategic recommendations to senior leadership
• Work closely with other finance teams to monitor performance against forecasts, analyzing and explaining drivers of variances from revenue, cost, and membership
• Collaborate with the Business Development team to evaluate new business opportunities

Associate Actuary

• Build, scale, and lead a high-performing support team across multiple channels and user groups by establishing service standards, processes, and support collateral, while supporting and mentoring a team.
• Develop and execute a comprehensive support strategy that serves both internal team members and is prepared to serve external customers (patients and caregivers).
• Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities.
• Ensure support platform/process compliance with healthcare privacy regulations (HIPAA) and data security requirements.
• Partner cross-functionally to identify systemic issues and drive continuous improvement.
• Act as a strong partner to clinical and operational teams by reducing friction and improving response times.
• In partnership with Learning & Development, create self-service resources, knowledge bases, and training materials for internal users.
• Partner with technology teams to improve and optimize the platforms you’ll support.
• Collaborate with legal, compliance, and security teams as needed.

Manager, Product Help Center

Data Scientist

• Communicate with business stakeholders to understand goals and translate them into robust ML/AI models to improve clinical outcomes for children.
• Work with Data Science and other cross functional teams to define requirements, optimize data collection, build data assets, and deliver insights on business strategy and patient care
• Develop ML models incorporating clinical, claims, and social determinants of health (SDoH) data to drive actionable recommendations
• Define and maintain logging, monitoring, and alerting for models such as evaluation metrics, hyperparameters, and drift
• Independently query Snowflake and prepare data for exploratory data analysis and modeling
• Create clean, maintainable code and own the model development lifecycle

Customer Success Manager

• Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan partnerships.
• Build and maintain strong and lasting partner relationships and operate as ongoing point of contact for client partners.
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
• Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
• Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
• Collaborate with the market teams to support Joint Operating Committee meetings.
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
• Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
• Identify opportunities to optimize our financial performance and socialize them with the internal teams.
• Champion clients’ needs and represent their interests in critical issue resolution.
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence.
• Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
• Clearly communicate the progress of strategic initiatives, both internally and externally.
• Provide input to the product and solution development process as the “voice of the customer.”

Senior Partner Success Manager

Financial Planning and Analysis

• Support and strengthen Strategic Finance and FP&A capabilities at Imagine Pediatrics.
• Play a key role in long‑range planning, capital allocation, enterprise forecasting, and performance management for a fast‑growing, PE‑backed healthcare organization.
• Build and maintain long-range 3-statement financial forecast models, scenario analyses, and valuation frameworks to support strategic decisions, growth initiatives, and capital allocation.
• Partner with executive leadership and PE sponsors on preparing materials for executive leadership and external stakeholders.
• Support evaluation of new payer partnerships, risk-based contract structures, and deal underwriting.
• Assist with capital market activities, including equity and/or debt capital raises, refinancing processes, and related efforts.
• Develop business cases and ROI analyses for various operational investments (e.g. clinical programs, care model enhancements, technology initiatives, major vendor selections, or other enterprise initiatives).
• Lead the annual budgeting process and monthly performance reporting across the organization.
• Develop KPIs, dashboards, and financial/operational scorecards aligned with value-based care performance drivers to support enterprise visibility and decision-making.
• Partner closely with operations and clinical teams to understand performance drivers, identify variances, and recommend actionable improvements and next steps.
• Continuously improve forecasting accuracy through enhanced data structures, modeling methodologies, and cross functional collaboration.
• Manage and develop a team of analysts, providing coaching, prioritization support, and opportunities for professional growth.
• Establish best‑practice processes for modeling, reporting, and financial analysis.
• Foster a culture of analytical rigor, curiosity, accountability, and proactive problem‑solving.

Finance Manager

• Develop tools and internal capabilities to measure the performance of value-based / shared-savings arrangements and communicate valuable insights to key stakeholders
• Collaborate with the Business Development team to evaluate new business opportunities
• Collaborate with Imagine Pediatrics’ clinical team to evaluate patient attribution algorithms
• Apply knowledge of Medicaid reimbursement components and healthcare claims data to assist with the development and ongoing execution of cost and revenue forecasting models
• Partner with the Healthcare Economics team to demonstrate value our clients achieve with Imagine through the reporting of revenue / risk score trends, healthcare utilization trends, IBNR, and financial savings
• Analyze profitability by duration, acuity, and resource allocation to inform strategic recommendations to senior leadership
• Work closely with other finance teams to monitor performance against forecasts, analyzing and explaining drivers of variances from revenue, cost, and membership

Senior Actuary Analyst

Therapist

• Deliver high-quality, evidence-based teletherapy while partnering closely with caregivers, schools, medical providers, and an interdisciplinary care team
• Work alongside pediatricians, nurses, care coordinators, and other healthcare professionals to assess, treat, and support pediatric patients experiencing a range of emotional, behavioral, and developmental needs
• Provide psychotherapeutic intervention to children with severe mental illness and mood disorders including but not limited to major depressive disorder, bipolar disorder, schizophrenia, homicidal ideation, suicidal ideation, and trauma
• Conduct comprehensive assessments in order to diagnose and form treatment plans for patients
• Provide evidence based episodic therapeutic interventions for children and adolescents managing mood disorders and severe persistent mental illness
• Deliver care using evidence-based modalities such as cognitive behavioral therapy and dialectical behavioral therapy
• Monitor progress of therapy utilizing patient reported outcome measures (PROMs) including the PHQ9 and GAD7
• Conduct crisis assessment utilizing validated screening tools such as the Columbia Suicide Severity Rating Scale and appropriately safety plan
• Support post-acute transitions by providing follow-up care to ensure stabilization
• Document visits with critical detail in our electronic medical record to ensure continuity of care
• Meet regularly with behavioral health manager to discuss caseload progression, application of brief intervention model, discharge planning, and to assign new patients
• Work collaboratively with crisis team members on care coordination for various cases