Imagine Pediatrics

Manager

• Manage assigned Health Services staff promoting a healthy work and learning environment
• Ensure adequate training of new staff and ongoing training of existing staff
• Maintain adequate coverage in the assigned health services area and when necessary, provides justification for changes in staffing levels
• Hire, counsel and provide performance management to staff as necessary
• Provide feedback and coaching to staff on an ongoing basis
• Perform timely annual performance reviews for all assigned staff in accordance with Human Resources policy and procedures
• Along with the VP and Director of Health Services, monitor expenses and compliance with the budget
• Along with the VP and Director of Health Services or Operations Manager, provide justification for necessary capital and operational expenses
• Ensure effective and efficient utilization of resources in daily management decisions
• Support and operationalize the integrated model of care
• Lead quality improvement projects designed to improve clinical outcomes and patient satisfaction
• Participate in nursing research activities and support evidence based pediatric nursing
• Model a caring philosophy focusing on health promotion and safety education
• Champion age-appropriate developmental considerations and holistic patient care
• Direct health services planning and policy making through constructive collaboration in key committees
• Must have the ability to work well with others, have good communication skills and regular attendance is required
• Champion continuous improvement activities and serves as a coach and mentor to clinical staff
• Perform other duties as assigned

Manager, Health Services

Engineer

• The Staff Engineer leverages deep technical knowledge and experience to design and implement high value, corporate-scale technical initiatives.
• The Staff Engineer will lead efforts to train and develop the technical skills or junior members of the team, ensuring knowledge is shared broadly and individual proficiency meets or exceeds the job requirements.
• This role requires a high degree of skill and proficiency in the identified technology portfolio complimented with well-developed leadership skills in areas such as communication, collaboration, and emotional intelligence.
• This role delivers value to the organization by providing quality support to core business units and striving for a high degree of professionalism and customer satisfaction.
• Leads and serves as the technical subject matter expert for corporate strategic initiatives utilizing proven methodologies of design, build, test, deploy, while defining measures of success to ensure corporate objectives are met and are successful.
• Leads communication and collaboration efforts cross-functionally to garner alignment to corporate initiatives and standards. Effectively articulates the purpose, value, and process to non-technical customers to drive support and adoption.
• Instills a culture of continual process improvement across members of the technical services team. Leads initiatives to continually refine and improve system configurations and or processes, and streamline workflows to increase efficiency, reduce cost, and improve the end user experience.
• Provides elevated/escalation level technical support to junior members of the technical services team.
• Trains and develops the technical skills of junior members of the team, ensuring knowledge is shared broadly and individual proficiency within a role level meets or exceeds the job requirements. Works directly with management to identify any gaps in skills deficiencies or employee role misalignment.
• Leads the design of technical training material and documentation to support Imagine Pediatrics employees internally and externally to the technical services team.
• Work will be performed during regularly scheduled shifts as directed by the Manager, Technical Services Engineering Team.
• Modifications to shifts must be requested and approved by the Manager, Technical Services Engineering Team.
• Provide after-hours assistance as needed or via an On-Call after-hours pre-defined schedule.
• Other duties as assigned.

Staff Technical Services Engineer

• Provide direct management to Acute Care APPs in collaboration with medical and nursing leadership.
• Identify and participate in strategic efforts to support the service line operational needs.
• Supervise clinical APPs in collaboration with the supervising physician and operational/service line leadership.
• Conduct regular 1:1 meetings, performance evaluations, and improvement plans.
• Create objectives and implement goals for the team.
• Ensure accurate and timely documentation of PTO, payroll, and other administrative responsibilities.
• Coordinate recruitment, interviewing, onboarding, and training processes for APPs.
• Lead and participate in multidisciplinary workgroups and committees.
• Maintain consistent communication across service lines with leadership and stakeholders.
• Collaborate with other APP leaders to advance professional practice standards and education.
• Provide virtual acute care services to Imagine Pediatrics members and their caregivers.

Manager, Acute Care Advanced Practice Provider

• Manage a team of regional cross functional care team members with the support of supervisors.
• Provide oversight to a team of supervisors including 1:1 support, quarterly feedback, and typical functions of people management.
• Provide guidance to supervisors regarding performance management of indirect reports.
• Uphold team members responsible to Imagine specific policies, clinical programming requirements, and utilization targets.
• Partner with talent acquisition to carry out hiring plans, interviews, and onboard new team members.
• Assist with strategic planning for expansion into new markets for company growth.
• Analyze programmatic metrics and individual metrics in order to utilize staff appropriately.
• Hold the team accountable for working at the top of their license and utilizing team functions as efficiently as possible.
• Identify areas for improvement within team processes, clinical care, and action on projects to make them more efficient.
• Serve as the Behavioral Health Longitudinal representative in leadership meetings to provide feedback, improve patient experience, and support the development of new programs and services.
• Acts as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high-quality services.
• Collaborate with clinical education team for implementation of new trainings in alignment with care team and organizational needs.
• Create a positive and inclusive culture of teamwork and accountability.
• Assist behavioral health team with navigating new processes, policies, and procedures.

Manager, Behavioral Health

Platform Engineer

• Design and build secure-by-default AWS infrastructure (Terraform, CDK)
• Own networking architecture: VPCs, routing, subnets, VPNs, DNS, NAT gateways
• Configure firewall rules, security groups, private networking, edge services
• Set up and support containerized environments (ECS, EKS, Fargate)
• Lead observability implementation: metrics, logs, tracing
• Integrate system/network logs into SIEM in collaboration with Security Engineer
• Build and manage CI/CD systems (GitHub Actions, ArgoCD, etc.)
• Collaborate on incident detection and remediation
• Develop and document runbooks for on-call and platform issues
• Optimize for performance, cost, and high availability
• Respond to platform reliability issues and lead postmortems
• Responding to RFP's and customer questions related to network setup and infrastructure

Senior Platform Engineer

• Design and enforce security controls aligned to HIPAA, HITRUST, SOC 2, NIST
• Implement IAM best practices, encryption strategies (KMS, TLS), and zero-trust access
• Own secrets management, access control policies, and container hardening
• Ingest and monitor security-relevant logs in a SIEM (host, network, endpoint, cloud)
• Create and test incident response procedures and threat detection alerts
• Monitor threat intelligence feeds and evaluate exposure to new vulnerabilities
• Conduct internal risk assessments and third-party vendor security reviews
• Automate evidence collection and control mapping for audits
• Collaborate on endpoint security and tooling (Entra, JAMF, Zscaler, Intune)
• Help develop internal security policies and training materials

Senior Platform Security Engineer

• Directly manage Patient Engagement Supervisors, each with 8-10 Patient Engagement Associates reporting to them, and a Quality Assurance Specialist.
• Continue to build a best-in-class centralized outreach team that exhibits exemplary ability to welcome patients into care at Imagine Pediatrics.
• Manage and provide guidance on quality assurance & performance management programs.
• Manage all centralized outreaching reporting, including analysis of reporting to identify opportunities for strategy or process improvement.
• Support with training & onboarding of new team members; provide guidance to Quality Assurance Specialist regarding curriculum development.
• Collaborate and liaise with key business partners, including General Managers, Health Services Managers, and more.

Manager, Patient Engagement

• Lead the Provider Engagement team to drive network growth and strengthen provider relationships.
• Set clear expectations, track progress against key performance indicators (KPIs).
• Coach your team to deliver consistently on goals and enrollment targets.
• Partner with the Senior Director of Network Development to launch new markets.
• Ensure efficient provider engagement operations and resolve operational bottlenecks.
• Monitor enrollment targets and develop strategies for course correction.

Manager, Provider Engagement

• Lead the Provider Engagement team to drive network growth, strengthen provider relationships, and ensure Imagine Pediatrics meets enrollment and performance goals.
• Set clear expectations, track progress against key performance indicators (KPIs), and coach your team to deliver consistently on goals and enrollment targets.
• Partner with the Senior Director of Network Development to launch new markets and optimize existing ones.
• Identify and resolve operational bottlenecks; proactively implement solutions that enhance efficiency and outcomes.
• Collaborate cross-functionally to remove barriers, align priorities, and ensure seamless workflows.
• Partner with the Data & Analytics team to evolve Tableau dashboards and KPIs that track outreach, contracting, and enrollment outcomes.
• Monitor enrollment targets, provider engagement, and market performance; develop strategies for course correction or service recovery where needed.
• Drive accountability toward quarterly goals through regular reporting, insights, and performance reviews.
• Build and maintain high-touch relationships with key providers, ensuring satisfaction and continuity of partnerships.

• Oversee the Community Health Navigator team responsible for our medical transition of care programming for emergency room discharges.
• Provide clinical oversight of the team, ensuring proper escalation of patients and review of medical concerns.
• Manage non-clinical roles focused on transitions of care.
• Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.
• Conduct 1:1 supervision to team members reviewing administrative and clinical topics.
• Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.
• Manage acute escalations from team members and provide guidance on next steps.
• Evaluate care team performance quarterly and hold members accountable for KPIs and SLAs.
• Work collaboratively with other leadership roles to improve patient experience and develop new programs and services.

Manager, Community Health ED Navigator

• Manages assigned ACT RN staff promoting a healthy work and learning environment.
• Insures adequate training of new staff and ongoing training of existing staff.
• Maintains adequate coverage for ACT nursing operations and when necessary, provides justification for changes in staffing levels.
• Hires, counsels and provides performance management to staff as necessary.
• Provides feedback and coaching to staff on an ongoing basis.
• Performs timely annual performance reviews for all assigned staff in accordance with Human Resources policy and procedures.
• Along with the Director, Acute Care monitors expenses and assures compliance with the budget.
• Along with the Director, Acute Care provides justification for necessary capital and operational expenses.
• Ensures effective and efficient utilization of resources in daily management decisions.
• Supports and operationalizes the integrated model of care.
• Participates in nursing research activities and supports evidence based pediatric nursing.
• Models a caring philosophy focusing on health promotion and safety education.
• Champions continuous improvement activities and serves as a coach and mentor to clinical staff.
• Perform other duties as assigned.

Manager, Acute Care Nursing

Operations

• Lead and manage local operations for corporate and clinical staff
• Partner with the Market Medical Director to align clinical operations with business performance goals
• Develop, track, and report on market-level KPIs and ensure data-driven decision-making
• Drive patient access, scheduling optimization, and care team efficiency in collaboration with clinical leaders
• Anticipate and address operational risks, building scalable processes to support rapid growth
• Act as the primary liaison between local market operations and national shared services (finance, HR, talent, data & analytics, tech, compliance, etc.)
• Lead workforce planning and resource allocation within the market to support growth, retention, and high-quality patient care
• Build and maintain strong relationships with community stakeholders, payer partners, and other external groups as needed
• Foster a culture of accountability, continuous improvement, and alignment with Imagine Pediatrics’ mission and values
• Primary location in Tampa, Florida; travel estimated up to 25%; expected schedule Monday to Friday, 8:00am - 5:00pm local time

Director, Regional Operations

• Lead and manage local operations for corporate and clinical staff
• Partner with the Market Medical Director to align clinical operations with business performance goals
• Develop, track, and report on market-level KPIs and ensure data-driven decision-making
• Drive patient access, scheduling optimization, and care team efficiency in collaboration with clinical leaders
• Anticipate and address operational risks, building scalable processes to support rapid growth
• Act as the primary liaison between local market operations and national shared services (finance, HR, talent, data & analytics, tech, compliance, etc.)
• Lead workforce planning and resource allocation within the market to support growth, retention, and high-quality patient care
• Build and maintain strong relationships with community stakeholders, payer partners, and other external groups as needed
• Foster a culture of accountability, continuous improvement, and alignment with Imagine Pediatrics’ mission and values

Medical Director

• Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs, delivering 24/7 virtual first and in home medical, behavioral, and social care.
• Provide clinical leadership through mentorship, supervision, and development of high-impact protocols.
• Champion quality improvement and regulatory excellence while remaining grounded in direct clinical engagement as needed.
• Shape and drive strategic growth of the PATH program, identifying innovative opportunities for expansion and sustainability.
• Cultivate partnerships to enhance program visibility, drive referrals, and optimize resource stewardship.
• Lead design of learning experiences for staff and community partners rooted in evidence-based practices.
• Foster a culture of continuous growth through research engagement, collaboration, and knowledge sharing.
• Bring a forward-thinking lens to strategy, financial stewardship, and leading through change.
• Inspire high-performing teams through emotional intelligence, mentorship, and collaborative influence across disciplines.

Medical Director, Pediatric Palliative Care

Accounts Payable

• Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs.
• Process and manage vendor payments in Bill.com, ensuring timely and accurate payment.
• Match invoices to purchase orders and supporting documentation.
• Verify accuracy of invoice coding to the appropriate general ledger accounts.
• Monitor corporate credit card activity in Ramp to ensure transactions comply with company policy.
• Review and reconcile credit card statements; follow up with cardholders for missing receipts or coding.
• Flag and escalate policy violations as needed.
• Maintain up-to-date vendor profiles, including W-9 and ACH information.
• Communicate with vendors to resolve discrepancies or payment issues.
• Part-time role (approximately 20-25 hours per week).

Accounts Payable Clerk

Security Engineer

• Serve as a key subject matter expert (SME) for governance, risk, and compliance within Imagine Pediatrics' information security team.
• Support the implementation and ongoing program management for HITRUST r2 certification.
• Maintain Imagine Pediatrics' security policies, standards, and procedures.
• Lead and enhance the third-party/vendor risk management program.
• Administer the security GRC toolset, including the enterprise risk register.
• Coordinate and drive internal security risk assessments and auditing activities.
• Collaborate with business and clinical teams to ensure effective ePHI management.
• Respond to third-party security and privacy diligence requests.
• Work with external auditors and partners on security certifications and attestations.

Manager, Health Services

Staff Technical Services Engineer

Manager, Acute Care Advanced Practice Provider

Manager, Behavioral Health

Senior Platform Engineer

Senior Platform Security Engineer

Manager, Patient Engagement

Manager, Provider Engagement

Manager, Provider Engagement

Manager, Community Health ED Navigator

Manager, Acute Care Nursing

Director, Regional Operations

Director, Regional Operations

Medical Director, Pediatric Palliative Care

Accounts Payable Clerk

Security Governance Program Manager