Patient Engagement Associate

Imagine Pediatrics

Telephonic outreach role for prospective members at Imagine Pediatrics. Engaging families and facilitating app-based enrollment for children's health services.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
Effectively communicate Imagine services and overcome parent/family objections.
Represent Imagine Pediatrics to parents and families of medically complex children.
In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
Successfully meet and/or exceed engagement monthly targets.

Requirements

What you’ll need

High School diploma or equivalent required
Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
Bilingual Spanish required

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer

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