Hotel Equities

Director

• Develop and execute revenue management strategies for multiple properties within the Montrose and West Hollywood area to maximize revenue and market share.
• Analyze market data, competitor pricing, and demand patterns to forecast revenue and adjust pricing strategies accordingly.
• Collaborate closely with sales, marketing, and operations teams to align revenue goals with promotional activities and operational capabilities.
• Monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR) to identify opportunities and risks.
• Lead, mentor, and develop a team of revenue managers to ensure consistent application of best practices and continuous professional growth.
• Manage distribution channels and relationships with third-party vendors to optimize online presence and booking efficiency.
• Prepare detailed reports and presentations for senior leadership to communicate revenue performance and strategic recommendations.

Area Director of Revenue Management

Manager

• Plan and manage the functions of the hotel F&B to achieve customer satisfaction.
• Responsible for short and long term planning and day-to-day operations.
• Develop and recommend the budget, marketing plans, and objectives.
• Manage Human Resources to attract, retain and motivate employees.
• Hire, train, develop, empower, coach, and counsel employees.
• Conduct performance and salary reviews, resolve problems, and provide open communication.
• Manage operations of the group ensuring compliance with laws and regulations.
• Resolve customer complaints to maintain high levels of satisfaction.
• Manage maintenance/sanitation of the hotel and ensure quality service.
• Assume the responsibilities of the General Manager in his/her absence.

Food & Beverage Manager

Sales

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
• Must have own reliable transportation and possess a valid state drivers license in order to make sales calls
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
• Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
• Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities
• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts
• Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs
• Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel
• Displays a neat, clean, and business-like appearance at all times

Sales Manager

• The Dual Director of Sales will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
• Developing and maintaining relationships with key clients in order to produce group business, including room sales, F&B sales, and catering/banquet services.
• Attending networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed the established profit plan and to accurately report variances/projections to management

Dual Director of Sales

Accounting Manager

• Provide the Owner, General Manager and the hotel with accurate, timely, and relevant financial data with which to manage the property.
• Assist the General Manager and Corporate HR team in administering employee compensation, benefits and training.
• Responsible for managing accounts receivable, audit, general accounting and cashiers.
• Plans and implements procedures according to established hotel policies and systems.
• Prepares daily deposits and reports all revenues through daily general journal entries.
• Prepare all required month end reports on revenues and accounts receivable.
• Assist the Controller in the preparation of annual budgets.
• Prepares cash flows and any other aides that assist in determining financial stability of the hotel.
• Knowledge of Property Operating Systems and Property Management Systems.
• Prepare tax exempt report and handles all inquiries regarding tax discrepancies.
• Advises management on desirable operational adjustments due to tax revisions.
• Arranges for audits of hotel accounts.
• Responsible for cash and change funds of the hotel.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism.
• Ensures completion of new hire paperwork.
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Coordinates with General Manager and Corporate HR team to process payroll for the hotel.
• Answers phones for the HR department.
• Handles employment application intake.
• Performs HRIS data entry and personnel file maintenance.
• Assists employees and supervisors with basic interpretation of HR policies and procedures.
• Assists with new-employee orientations.
• Maintains confidential personnel files and personnel actions.
• Prepares job postings.
• Responds to reference checks and verifications of employment status.
• Assists the manager with HR projects.
• Assists with benefits administration.
• Other duties as requested by the General Manager.

Human Resources/Accounting Manager

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts and maintaining existing accounts
• Executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction
• Developing and maintaining relationships with key clients to produce group business
• Attending networking events and maintaining good relationships with local community groups and trade organizations
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget

Director of Sales

• The Director of Sales will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
• Other responsibilities may include but are not limited to the following:
• Developing and maintaining relationships with key clients in order to produce group business, including room sales, F&B sales, and catering/banquet services.
• Attending networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed the established profit plan and to accurately report variances/projections to management

• Plan and manage operations of the Food and Beverage departments to achieve customer satisfaction and quality service while meeting/exceeding financial goals
• Responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans
• Major areas of responsibility/management include: Catering Operations, Restaurant, Room Service, Breakfast Program and Lounge
• Participate in total hotel management as a member of the Hotel Executive Committee
• Manage the human resources within the division
• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives
• Implement and manage all company programs to ensure compliance with the SOPs
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel
• Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality

Director of Food and Beverage

Engineer

• Responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel
• Responsible for the administration of the company’s maintenance and life safety programs to include purchasing, preventative maintenance, equipment repairs, hotel security and life safety
• Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards
• Supervises and coordinates the activities of the maintenance staff department
• Monitor budget and control departmental expenses
• Ensure compliance with all company, state, local and federal policies/guidelines pertaining to the maintenance of a clean, safe environment
• Hire, train, supervise, coach and conduct employee performance evaluations of department associates
• Communicate with Assistant General Manager, OM and/or General Manager on a regular basis regarding the specific and overall condition of the building structure(s)

Chief Engineer

• Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the assets, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction
• Position is responsible for the short and long term planning and day-to-day operations of the engineering division
• Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints
• Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and assist in the administration of the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and employees
• Supervise the day-to-day operations
• Recommend and implement procedural changes
• Monitor and control expenses

• Providing exceptional service to every guest while simultaneously maximizing hotel profitability.
• Ensuring that all hotel operations are performed professionally and adhere to the brand and company standards.
• Directing and coordinating the activities of the front desk, reservations, and guest service.
• Assisting with all other area of operations during the evening shift.
• Maximizing ADR and Occupancy.
• Coordinating communications between Sales and Operating departments.
• Motivating, coaching, and training department supervisors.
• Understanding financial statements and budget, including staffing guidelines.
• Controlling department head schedule, expenses, and implementing cost-saving strategies.
• Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations.
• Managing all aspects of the safety program, including training, reporting, and incentives.
• Maintaining a cooperative and positive work environment.

Night Manager – Evening Manager on Duty

• Responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize profitability.
• Developing and maintaining relationships with key clients to produce group business.
• Attending networking events, developing and maintaining good relationships with local community groups, companies, and trade organizations.
• Conducting site tours.
• Maintaining customer database.
• Developing contracts and following up with customers.
• Developing and managing the departmental budget and monitoring sales activity and performance.

• Responsible for training and directing the banquet staff in servicing all banquet activities
• Supervise the setup of function rooms, including placement of linens, silver, china, and glassware according to event order specifications
• Communicate with kitchen, service, beverage, and other staff to ensure timely execution of events
• Provide leadership and direction in the development of ambassadors
• Ensure cleanliness and proper inventory before functions
• Process payroll for each event, including calculating number of hours worked and gratuity distribution
• Promote and foster dignity and respect in the workplace

Assistant Banquet Manager

• Plan and manage operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Responsible for short- and long-term planning and the management of the Food & Beverage operations in the front and back of the house.
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
• Major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s).
• Participate in total hotel management as a member of the Hotel Executive Committee.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Manage the human resources within the division.
• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
• Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts and maintaining existing accounts
• Executing sales and marketing strategies to maximize hotel profitability
• Developing and maintaining relationships with key clients to produce group business
• Attending networking events and local meetings to generate sales for the hotel
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Managing the departmental budget and monitoring sales activity and performance