Hotel Equities

Sales Manager

Hotel Equities

full-time

Posted on:

Location Type: Office

Location: Michigan City • Missouri • United States

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Salary

💰 $58,000 - $63,000 per year

About the role

  • Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach
  • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
  • Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
  • Must have own reliable transportation and possess a valid state drivers license in order to make sales calls
  • Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
  • Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
  • Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels
  • Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts
  • Continually targets and prospects for new business through telemarketing, individual creativity and innovation
  • Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
  • Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner
  • Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
  • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
  • Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities
  • Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts
  • Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs
  • Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times
  • Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel
  • Displays a neat, clean, and business-like appearance at all times

Requirements

  • High School diploma /Secondary qualification or equivalent
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
  • Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment
  • Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions
  • Understand and follow verbal/written instructions
  • Work on more than one task at a time
  • Develop strong internal and customer relationships
  • Set and manage priorities and plan activities in advance
  • Solve problems and make sound business decisions
  • Respond to coaching, feedback and training
  • Strong and effective sales skills
  • Strong communication skills are essential when interacting with guests and employees
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit
  • Problem-solving, reasoning, motivating, and training abilities are often used
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays
Benefits
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales skillsyield management techniquesaccount developmentmarket researchfile managementnegotiationcustomer profilingtelemarketingproblem-solvingbasic math skills
Soft skills
communication skillsinterpersonal skillsteam attitudeorganizational skillstime managementcustomer relationship developmentflexibilityintegrityprofessionalismcreativity
Certifications
High School diplomaSecondary qualification