Hotel Equities

Sales

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts and maintaining existing accounts
• Executing sales and marketing strategies to maximize profitability while maintaining customer satisfaction
• Developing and maintaining relationships with key clients to produce group business
• Attending networking events and local meetings to generate sales for the hotel
• Conducting site tours and maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity

Dual Director of Sales

• The Director of Sales will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
• Developing and maintaining relationships with key clients in order to produce group business, including room sales, F&B sales, and catering/banquet services.
• Attending networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed the established profit plan and to accurately report variances/projections to management

Dual Director of Sales – Tru Little Rock, Home2 Little Rock

Engineer

• Maintain the overall operation of the maintenance department and the appearance and working order of the hotel
• Responsible for the administration of the company’s maintenance and life safety programs
• Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards
• Supervises and coordinates the activities of the maintenance staff department, inspecting work performance
• Ensure effective scheduling to achieve both financial objectives and maintain product quality
• Hire, train, supervise, coach and conduct employee performance evaluations of department associates
• Monitor budget and control departmental expenses
• Communicate regularly regarding the specific and overall condition of the building structure(s)

Chief Engineer

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts and maintaining existing accounts
• Executing sales and marketing strategies to maximize profitability
• Developing and maintaining relationships with key clients to produce group business
• Conducting site tours
• Developing contracts and following up with customers
• Developing and managing the departmental budget
• Monitoring sales activity and performance to ensure sales meet or exceed the established profit plan.

Director of Sales

Director

• Manage banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding Customer Service/ financial goals.
• Position is responsible for long and short term planning and day-to-day operations of the banquet section.
• Recommends policy and procedural changes.
• Implements and monitors and department's budget and manages expenses within approved budget constraints.
• Analyze banquet event orders, communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Review all schedules, equipment, supplies and organize workflow to ensure a quality event to customers on a daily basis.
• Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
• Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, procedures and to ensure an optimum level of service, quality and hospitality.
• Supervise human resources in the banquet area to retain and motivate associates, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination, as appropriate.

Director of Banquets

Manager

• The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.
• Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.
• Holding the property leadership team accountable for strategy execution.
• Guiding professional development of the property leadership team and all team members.
• Ensuring sales engines are leveraged.
• Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
• Being active in the local community to build strong relationships with local officials, businesses, and customers.

General Manager

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts and follows up on all leads within 48 hours of receipt to create new business for the hotel.
• Plans and implements an ongoing Targeted Account Development "hit list" to create new revenue and acquire valuable hotel contacts, and contracts.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance.
• Maintains well-documented, accurate, organized and up-to-date file management system.
• Develops strong customer relationships through frequent communication and professional, courteous and ethical interpersonal interaction.

Sales Manager

• Primary strategic business leader of the property
• Responsible for all aspects of operations including guest and employee satisfaction
• Human resources, financial performance, sales, and revenue generation
• Ensuring implementation of brand service strategy and initiatives
• Holding property leadership team accountable for strategy execution
• Guiding professional development of the property leadership team and all team members
• Ensuring sales engines are leveraged
• Building owner loyalty through proactive communication
• Being active in the local community

Dual Director of Sales

Dual Director of Sales – Tru Little Rock, Home2 Little Rock

Chief Engineer

Director of Sales

Director of Banquets

General Manager

Sales Manager

General Manager

General Manager – Postcard Cabins