Hotel Equities

Manager

• Overseeing daily operations across front desk, housekeeping, food and beverage, reservations, guest services, security, and maintenance.
• Assisting in maximizing ADR, occupancy, and overall revenue performance.
• Supporting communication flow between Sales and Operational departments.
• Coaching, training, and mentoring department supervisors.
• Interpreting and participating in financial planning, including budgets and staffing guidelines.
• Managing scheduling, monitoring expenses, and implementing cost-saving strategies.
• Supporting the development and execution of operational policies, procedures, and systems.
• Overseeing safety and compliance programs, including training and reporting requirements.
• Contributing to a positive, inclusive, and service-focused work environment.

Assistant General Manager

Operations

• Provide multi-unit leadership, focusing on guest satisfaction, associate satisfaction, and owner satisfaction.
• Acting as a direct supervisor to General Managers, provide support and resources, both in-person and remotely.
• Oversight of all financial aspects of each hotel in a portfolio: P & L, CapEx, Forecasting, and Budgeting.
• Ensures operational excellence for all hotels in a portfolio; provides support, critique, and guidance to hotels falling short of brand standards and/or company expectations.
• Ensure brand QA Compliance/Performance and approving action plans generated by the hotels.
• Acts as liaison between hotel General Manager and discipline coaches, including but not limited to: Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management, and Owner Relations.
• Acts as a role model and provides guidance on company culture.
• Selects, develops, manages, and leads management team members.
• Guides, develops procedures and implements policies, procedure and systems to improve business operations.
• Provides leadership relative to annual marketing plans.

Regional Director of Operations

Revenue Operations

• To maximize room revenue and yield penetration through proper management of room inventories as well as through analytical and technical knowledge of hotel reservation system and front office system of multiple hotels.
• Develop and recommend sales strategies, room mix and pricing.
• Responsible for reservations system, forecasting and reporting.
• Develop, implement, monitor, and control sales strategies; lead sales strategy meetings to ensure the proper mix of group/transient guests while maximizing occupancy and room revenue.
• Compile data, analyze trends, develop accurate weekly and period forecasts and communicate to all departments to ensure appropriate staffing levels are maintained to provide quality of guest services while minimizing expenses.
• Assist in developing, implementing, monitoring and controlling annual budget and marketing plans to assist in meeting/exceeding the overall hotel goals.
• Monitor, control and communicate inventory levels and room and rate restrictions to meet business objectives.
• Assist in the negotiation of rates for transient accounts to ensure the right mix of sales to maximize room revenue.
• Communicate both verbally and in writing to provide clear direction to team.

Regional Revenue Manager

Events

• Serve as the primary liaison between clients and hotel departments, ensuring seamless communication and flawless execution.
• Create and manage Banquet Event Orders (BEOs), group resumes, and event timelines with precision.
• Curate bespoke event experiences, including menu design, wine pairing, décor, entertainment, and AV coordination.
• Drive revenue through strategic upselling and ensuring contractual minimums are met or exceeded.
• Lead site visits and pre-event planning meetings with professionalism and enthusiasm.
• Collaborate cross-functionally with the rooms and food and beverage divisions to ensure operational excellence and guest satisfaction.
• Maintain accurate and organized client files, communication logs, and follow-up systems.
• Represent the hotel with integrity, professionalism, and a service-first mindset.

Event Manager

Sales

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
• Develop and execute a strategic sales plan targeting government accounts, including military, federal, state, and local agencies.
• Prospect, identify, and secure new government business opportunities while maintaining and growing existing accounts.
• Build strong relationships with government travel planners, military lodging offices, and procurement officers.
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
• Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Displays a neat, clean, and business-like appearance at all times.

Government Sales Manager

Director

• Plan and manage operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Position is responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house.
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
• The major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s).
• Participate in total hotel management as a member of the Hotel Executive Committee.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Manage the human resources within the division.
• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
• Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Director of Food & Beverage

Executive Assistant

• Manage the CEO’s complex calendar, ensuring optimal prioritization of meetings, travel, and strategic commitments.
• Provide thoughtful email management, drafting communications and help prioritize incoming correspondence.
• Prepare briefing materials, agendas, and follow-ups for meetings with investors, owners, partners, and leadership teams.
• Coordinate travel arrangements and itineraries for executive engagements.
• Assist in advancing key initiatives between the CEO, CFO, VP of Operations, and other leadership team members.
• Help track and coordinate enterprise initiatives with our affiliated hospitality brand partner.
• Support leadership meetings, board interactions, and internal strategy sessions with preparation and follow-up.
• Assist with communications and materials for hotel ownership partners and investors.
• Coordinate investor updates, meeting logistics, and presentation materials.
• Help maintain high-touch relationships reflective of our hospitality-driven culture.
• Support company culture initiatives, leadership events, and internal engagement programs.
• Assist with communications and planning for leadership conferences, retreats, and company gatherings.
• Serve as an ambassador of our servant leadership culture, helping reinforce our values throughout the organization.
• Maintain high standards of organization, documentation, and communication across executive activities.
• Help manage special projects across departments assigned by the CEO.
• Identify opportunities to improve internal processes and efficiency.
• Utilize modern productivity tools and platforms to streamline executive workflows.
• Demonstrate curiosity and initiative in exploring AI and emerging technologies that can improve efficiency, organization, and communication within the company.

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts
• Maintaining existing accounts
• Executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction
• Developing and maintaining relationships with key clients to produce group business, including room sales, F&B sales, and catering/banquet services
• Attending networking events
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed the established profit plan

Director of Sales

• Providing exceptional service to every guest while simultaneously maximizing hotel profitability.
• Ensuring that all hotel operations are performed professionally and adhere to the brand and company standards.
• Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
• Maximizing ADR and Occupancy
• Coordinating communications between Sales and Operating departments
• Motivating, coaching, and training department supervisors
• Understanding financial statements and budget, including staffing guidelines
• Controlling department head schedule, expenses, and implementing cost-saving strategies
• Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
• Managing all aspects of the safety program, including training, reporting, and incentives
• Maintaining a cooperative and positive work environment

• Plan and manage operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house.
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
• Major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s).
• Participate in total hotel management as a member of the Hotel Executive Committee.
• Manage the human resources within the division.
• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
• Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Director of Food and Beverage

• Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.
• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other company hotels.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
• Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
• Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Displays a neat, clean, and business-like appearance at all times.
• Local travel is required; a personal vehicle is necessary for sales calls.
• Hours: Minimum of 40 hours over a five-day period; days and times may vary based on business needs. Must be available when personal accounts are in-house.

Sales Manager

• Providing exceptional service to every guest while maximizing hotel profitability.
• Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximizing ADR and Occupancy.
• Coordinating communications between Sales and Operating departments.
• Motivating, coaching, and training department supervisors.
• Understanding financial statements and budget, including staffing guidelines.
• Controlling department head schedule, expenses, and implementing cost-saving strategies.
• Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations.
• Managing all aspects of the safety program, including training, reporting, and incentives.
• Maintaining a cooperative and positive work environment

Assistant General Manager – Courtyard Marriott

• The Director of Sales & Marketing will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
• Developing and maintaining relationships with key clients in order to produce group business, including room sales, F&B sales, and catering/banquet services.
• Attending networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed the established profit plan and to accurately report variances/projections to management

Director of Sales – Marketing

• The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.
• Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.
• Holding the property leadership team accountable for strategy execution.
• Guiding professional development of the property leadership team and all team members.
• Ensuring sales engines are leveraged.
• Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
• Being active in the local community to build strong relationships with local officials, businesses, and customers.

General Manager

• Responsible for planning and managing the operations of the Food and Beverage departments
• Ensure customer satisfaction for guests, employees, corporate stakeholders, and owners while achieving or exceeding financial targets
• Key areas of responsibility include Catering Operations, Kitchen Management, Restaurant(s), Room Service, and Lounge(s)
• Participate in overall hotel management as a member of the Hotel Executive Committee
• Oversee all catering, kitchen management, restaurant oversight, room service, and lounge operations
• Partner with leadership team at the property on budgeting and financial decisions
• Assist department managers with and oversee inventory and tracking
• Rotate weekends in the role of “Manager-on-Duty”