Hotel Equities

Director of Food and Beverage

Hotel Equities

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • 🇺🇸 United States

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Salary

💰 $115,000 - $127,000 per year

Job Level

Lead

About the role

  • Plan and manage operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
  • Responsible for short- and long-term planning and the management of the Food & Beverage operations in the front and back of the house.
  • Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
  • Major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s).
  • Participate in total hotel management as a member of the Hotel Executive Committee.
  • Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
  • Manage the human resources within the division.
  • Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
  • Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
  • Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
  • Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
  • Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Requirements

  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession.
  • Must have some culinary training and/or experience in a fine dining establishment.
  • Ability to study, analyze and interpret complex activities.
  • Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.
  • Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates.
  • Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval).
  • Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day.
  • Must be literate for written guest communication, administrative and Human Resource responsibilities.
  • Requires excellent reading and writing abilities 100% of the work day.
  • Strong communication skills are essential when interacting with guests and employees.
Benefits
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
culinary trainingbudget managementmarketing plan developmentmenu implementationsanitation compliancecustomer complaint resolutionforecastingpurchase order managementemployee recruitmentperformance reviews
Soft skills
communication skillsnegotiationinfluenceconflict resolutioncustomer serviceteam empowermentanalytical skillsadministrative visionwritten communicationinterpersonal skills
Certifications
High School diplomafood safety certificationhospitality management certificationculinary arts certificationhuman resources certificationbudgeting and forecasting certificationcustomer service certificationconflict resolution certificationmarketing certificationmanagement certification