Hiscox

Project Manager

• Lead end-to-end delivery of strategic insurance Projects, spanning payment system modernization, updates to customer/agent portals, regulatory change, and operational efficiency initiatives.
• Translate business needs into project scope, ensuring alignment to enterprise strategy.
• Manage inter-dependencies across multiple projects and workstreams, ensuring alignment with business priorities and enterprise goals.
• Partner with business leaders, product owners, technology teams, and external vendors to ensure initiatives meet stakeholder expectations.
• Facilitate steering committees, executive updates, and working group sessions, ensuring decisions are well-informed, and risks are visible.
• Manage resistance, balance competing priorities, and create strong partnerships throughout the organization.
• Manage Project budgets, forecasts, and financial tracking.
• Align resourcing across internal teams, contractors, and vendor partners, ensuring optimal allocation.
• Drive change management activities to ensure smooth adoption of new processes, systems, and tools across finance, claims, operations, and distribution.
• Support communication, training, and readiness activities to prepare business users and external partners.
• Capture lessons learned and implement improvements in Project governance and delivery practices.
• Leverage data and metrics to measure value realization and enhance future delivery.

IT Support

• Manage or support auditors and senior auditors in the delivery of audit work
• Oversee and lead internal audits across the Hiscox Group in line with the Audit Plan
• Monitor the overall progress of the Audit Plan in co-ordination with Audit Directors and the Group Chief Auditor
• Lead complex and/or higher profile audits in the Audit Plan, managing successful and timely completion

Audit Manager

QA Engineer

• Engaging with our stakeholders at the earliest possible stage to understand what they need from our data applications.
• Together with our product owners converting those needs into unambiguous and testable requirements.
• Developing automated tests to ensure our code delivers to those requirements and regression is not introduced by future development.
• Building, expanding and improving automation frameworks to ensure our testing is effective and efficient.
• Collaborating with data engineers in your squad to help them deliver quality code, and with quality engineers across the practice to ensure our test coverage is coherent and comprehensive.
• Participating in code reviews for data and quality engineers with a continuous improvement mindset.

Senior Quality Engineer

Data Engineer

• You will be a member of our US Data Engineering practice
• Working with business stakeholders and our delivery team to understand high value business problems that can be solved through the application of data processing and analytical systems
• Developing, expanding and evolving our data platform and transformation pipelines
• Understand business requirements and help refine into development tasks and estimate their complexity
• Research, evaluate and adopt new technologies with a right tool for the job mentality
• Focus on both speed of delivery and quality, with suitable pragmatism – ensuring your solutions are always appropriate and not too complex or over-engineered
• Quick progression of projects from proof-of-concept to post-production stage
• Communication and presentation of ideas to colleagues in all parts of the wider tech team
• Participating in code reviews for the data engineering practice
• Adopting a growth mindset to continuously improve your skills and finding the right niche in our team to get the most from your aptitude and enthusiasm

Associate Data Engineer

Director

• Partner with Claims Professionals and their managers in providing technical insights and oversight of the claims handled by the Property and Casualty Claims team
• Act as a coverage resource for the Property and Casualty claims team, including identifying, addressing and resolving coverage issues, coordinating and directing coverage counsel and overseeing coverage litigation
• Drives technical excellence through mentoring, education, training, and assisting in the creation and execution of technical guidelines and governance
• Active partnership with Senior Claim Leadership, Underwriting and Actuary on claims, litigation developments, coverage trends, reserve movements and loss mitigation efforts, with ability to address both micro and macro developments
• Identifies emerging legal and claims trends while providing technical guidance to claims and claims partners
• Manages and maintains claims Watchlist and implements resolution strategies for claims on that list
• Effective engagement in reserve and trial roundtables

Technical Claims Director – Property & Casualty

Insurance

• The Complex Claims Specialist is a high-level adjuster role that adjudicates assigned claims within given authority and provides operational support to the claims team.
• Adjusts and resolves complex to severe claims that includes all phases of litigation
• With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters
• Reviews and analyses claim documentation and legal filings
• Drives litigation best practices to lead defense strategy on litigated files
• Mentors Claim Examiners
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions
• Identifies emerging exposures and claims trends
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Develops content and conducts training for claims team and underwriters as requested

Complex Claims Specialist – MPL

Analyst

• Act as the first point of contact with our user base for queries and small change
• Handle end to end management of user issues
• Communicate with internal and external stakeholders on the queries
• Investigate the root cause of issues raised by users
• Maintain knowledge base articles and user guides
• Regularly review and identify opportunities to improve our service delivery processes
• Attend and participate in sprint events

Service Delivery Analyst

• Support in the co-ordinating of the schemes pipeline and onboarding from a UK Claims perspective including attendance at relevant scheme meetings; establishing requirements for specific technical claims knowledge and liaising with underwriters on wordings
• Supporting Vendor Management and underwriting governance with the due diligence onboarding of new scheme opportunities from a contractual claims perspective
• Undertaking operational due diligence as part of the onboarding process of Third-Party Administrators (TPA) which will require site visits
• Ensuring that DA suppliers are delivering customer service in line with the Consumer Duty requirements of Consumer Support
• Oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied, co-ordinating between claims operational teams, underwriting scheme owners and vendors
• Act as a support point of contact for Claims Relationship Managers (CRM) with UK Claims
• Regular governance and oversight meetings of MGA/Coverholders/TPAs to ensure we are satisfying our regulatory requirements as the carrier of the DA claims scheme
• Supporting DA suppliers to resolve any identified performance concerns
• Reviewing outcome of DA vendor audit process and management of claims actions and performance plans/improvement measures alongside claims business representatives, vendor management team and vendors
• Working with Claims MI and schemes colleagues to ensure that accurate and timely MI is available to all relevant stakeholders in relation to claims DA and scheme performance
• Managing appropriate recovery of leakage from vendors and third-party suppliers through liaison and co-ordination with key stakeholders to include, UK Claims Operations and Technical Excellence teams, Claims Management, TP Vendor Management, UK Claims business representatives, and relevant schemes and underwriting teams
• Act as the key claims liaison for Conduct and Customer Relations including management and monitoring of any training or other requirements identified through root cause analysis of complaints
• Promoting and delivering a continuous improvement culture within the UK Claims team to deliver a superior customer experience

Claims Analyst, Delegated Authority, Third-Party Relationship

Consultant

• Configure, test, and deploy Workday configuration.
• Working with the Product Owner, providing input into priorisation and delivery considerations.
• Acting as an adviser to the business, feasibility checking ideas, enhancements, and initiatives.
• Provide accurate effort estimations for capacity and project planning.
• Comfortable running large requirement workshops with global stakeholders.
• Responsible for the Workday configuration enabling the agreed ‘To Be’ state of HR processes.
• Providing subject matter expertise and perspectives during workshops in support of the BA’s ensuring the design of suitable solutions for the business, shaping the future state of Hiscox process taxonomy.
• Be a subject matter expert in Workday HCM Core Optimisation, and at least three other modules inclusive of the following: Recruiting, Absence & Time Tracking, Advanced Comp, Talent & Performance.
• Collaborate with cross-functional teams to ensure seamless integration with other systems and processes.

Workday Functional Consultant

• Peer review (quality checking) oversight –support the Claims Technical Excellence Manager with overseeing the completion of the monthly peer review programme and relevant activities (e.g. sampling, issue logging, feedback to the business and timely completion by LOB staff)
• Peer review completion – carry out peer reviews (including file and call reviews) and provide constructive feedback to CUWs.
• Quality checking oversight – Undertake 2nd Reviews to ensure the competency and accuracy of front line QC checking and management of issues arising from the reviews.
• Report production - Support the production and quality of management information and reporting on a monthly basis.
• QA oversight session – Support the running of monthly sessions with Heads of Claims and Claims Managers to provide constructive feedback on performance.
• Targeted deep dives – Support the development and completion of audit activities related to planned deep dive activities as directed by the Technical Claims Excellence Manager.
• Find and fix – Work with Operations, MI and business stakeholders to assist with the development and resolution of key systemic issues being driven by ineffective systems, lack of reporting oversight or poor processes.
• Support the development of training plans – Based on findings from QC and QCO influence the direction of future training plans for CUWs.

Claims Quality Assurance Analyst

Supply Chain

• Manage the team of account managers across all divisions
• Lead key local relationships for your region across large Preferred Brokers and regional leadership in Strategic Brokers
• Work with the Regional Manager to own and drive the local Sector strategy and Sector plan deliverables
• Develop and maintain relationships with senior Broker stakeholders and key contacts
• Manage the performance of broker offices in the region
• Lead large open market case and scheme/portfolio prospecting and pipeline management across all divisions within your region
• Create and implement regional deals strategy
• Act as account management lead across region, in line with best practice blueprint agreed across all regional teams
• Provide regular coaching and development support to regional team

Regional Distribution Manager

• Handle Miscellaneous Professional Liability claims from inception to resolution, including negotiation and settlement
• May manage single- or multi-country claims and liaise with external and internal business partners (outside experts, legal counsel, underwriting)
• Adjust and resolve complex to severe claims covering all phases of litigation
• Draft complex coverage letters, including reservation of rights and denial letters, with minimal supervision
• Review and analyze claim documentation and legal filings
• Drive litigation best practices and lead defense strategy on litigated files
• Mentor Claim Examiners and provide operational support to the claims team
• Use investigation, negotiation and alternative dispute resolution to achieve positive claim outcomes
• Identify emerging exposures, claims trends and suspected fraudulent claims; coordinate with special investigations unit
• Accurately document claim files in compliance with company policies and regulatory authorities
• Develop content and conduct training for claims team and underwriters as requested

Complex Claims Specialist

Manager

• Align portfolio initiatives with overall strategy and value objectives to maximise impact
• Evaluate and prioritise projects based on strategic fit, potential value delivery, and capacity
• Own and manage the front-door submission and prioritisation process
• Track, measure, and optimise portfolio value realisation, working with Finance FP&A
• Provide insightful analysis and recommendations to support strategic planning cycles and investment decisions
• Ensure consistent governance, controls, and transparent reporting across all programmes
• Develop and maintain portfolio artefacts such as plans, RAID logs, dashboards, and KPIs
• Ensure adherence to delivery frameworks, methodologies (Agile, Waterfall, Hybrid), and quality standards
• Act as a key liaison between programme leadership, delivery teams, and senior stakeholders
• Prepare and present high-quality reports and updates for steering committees and executive boards
• Support resource planning, capacity management, and budget oversight
• Monitor financial performance with Finance FP&A teams
• Identify, assess, and manage risks and issues at the portfolio level
• Drive continuous improvement in PMO processes, tools, and templates
• Champion a culture of delivery excellence and knowledge sharing

PMO Manager – Strategy and Value Management

Business Analyst

• Requirements Gathering and Analysis: Build a strong understanding of end-to-end user journeys & processes, their supporting technologies & data outputs
Accurately and efficiently elicit, challenge, and document scope, processes & requirements while bringing the end user/s along the change journey
Produce high quality business and technical analysis deliverables, including but not limited to, user stories, functional and non-functional specifications, ‘as is’ and ‘to be’ process models
Ensure traceability of requirements and user stories throughout the entire change lifecycle
Apply product management best practices and insights that challenge the business to think about the “right” solution
Data Product Management: Develop, document and maintain business requirements for critical partner processes that include quote to bind, policy, and commission data flows
Partner with stakeholders to review and update requirements to reflect contractual changes and market changes
Collaborate with IT to identify and/or implement new data points from the source system to meet all partner data needs.
Collaborate with data engineers to implement business requirements within the data warehouse and partner exports as requirements change
Validates data and signs off on reports within test environments to confirm application accuracy, functionality and EDM Standards are met
Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed.
Data inquiries include questions related to data issues, availability of data, and potential alternatives to source data
Stakeholder Communication & Collaboration: Build relationships and trust with senior stakeholders, understanding goals, objectives and desired outcomes, and bringing them on the journey of engagement
Maintain a close working relationship with partners in Operations, Technology, and the business.
Meet with external stakeholders(partners) to understand their data needs and pain points to build trust and growth opportunities
Communicate technical concepts to non-technical audiences and vice versa