Hiscox

Product Manager

• Own the Claims Digital Platform roadmap, ensuring alignment across customer, broker, operational, and regulatory priorities
• Prioritise and sequence initiatives impacting SME claims journeys (e.g., notification/FNOL, document capture, claim tracking, settlement communications) and shared platform components
• Lead and manage day-to-day Product Owners supporting the technology delivery, providing direction, oversight, and coordination across initiatives
• Ensure integrity and consistency of the claims platform as multiple initiatives are delivered in parallel
• Lead cross-initiative coordination, managing dependencies, risks, and trade-offs across business, operations, and technology
• Provide delivery leadership for claims initiatives, working closely with delivery leads, Product Owners, claims operations, and technology teams
• Act as the senior product point of contact for Claims with underwriting, pricing, compliance, fraud, finance, and digital stakeholders
• Ensure changes meet regulatory, risk, accessibility, data protection, and security requirements
• Communicate progress, priorities, and outcomes clearly to senior stakeholders
• Be accountable for end-to-end delivery of claims platform initiatives at a platform level
• Coordinate delivery across multiple squads, suppliers, third parties, and Product Owners supporting the technology delivery
• Provide oversight, direction, and support to Product Owners to ensure aligned execution across initiatives
• Support planning, release coordination, and readiness across the claims digital landscape
• Identify when and where additional delivery or programme support is required and work to integrate it

Claims Specialist

• Independently analyze liability claim submissions for potential coverage
• Set adequate case reserves
• Promptly and professionally respond to inquiries from clients and their brokers
• Proactively drive early resolution of claims arising from General Liability products
• Manage a full pending of General Liability Claims
• Provide thought leadership in multiple forums within and outside the company
• Engage in business development, product innovation, and market/customer insight
• Develop strong working relationships with underwriting leadership

Complex Claims Specialist

• To perform all core aspects of in-house claims management, including but not limited to: Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses
• Strategizing and maximizing early settlement opportunities
• Monitoring litigation and managing local defense counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Smartly managing and tracking third-party vendor and service provider spend
• Continually assessing exposures and adequacy of claim reserves, and escalating high exposure and/or volatile claims to line manager
• Liaising directly on daily basis with insureds and brokers
• Maintaining timely and accurate file documentation/information in our claims management system

Complex Claims Specialist – A&E

• The Senior Claims Examiner-Miscellaneous Professional Liability adjudicates assigned claims within given authority and according to Hiscox Claims Best Practices.
• Adjusts and resolves low to moderate professional liability claims that include litigated matters
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Heavy customer facing role. Must have confident communication skills.
• Communicates effectively to resolve matters directly with claimants, and or claimant attorneys
• With minimal supervision, drafts coverage letters, including reservation of rights and denial letters
• Reviews and analyzes claims in order to determine appropriate and timely reserving per Hiscox Claims Best Practices
• Identifies emerging exposures and claims trends
• Manages defense counsel as necessary in defending litigated matters
• Identifies suspected fraudulent claims and tracks with Special Investigations Unit
• Participates in Claims Projects, as needed

Senior Claims Examiner – MPL

Data Engineer

• Design, implement, maintain and enhance data integrations in Databricks and Azure Data Factory
• Merge and cleanse data to provide a reliable and curated data layer.
• Engage effectively and proactively with multiple stakeholders to understand requirements.
• Assess and implement suitable data solutions to meet business needs.
• Maintain a comprehensive documentation suite for our data engineering implementations and provide training where necessary to support team members and stakeholders to self-serve their own usage of the data and MI/Reporting.
• Monitor batch and act on failures, identifying root causes.
• Refine business requirements into development tasks, estimating their complexity and dependencies.

• You will be responsible to represent the team in projects and deliver them end to end;
• Act as the single point of contact for the team in large projects;
• Review the work and coach junior team members, including embedded peer review process;
• Design and build data pipelines to collect data from different sources for different purposes and types of consumption across the whole data engineering life cycle;
• Maintaining the existing processes in place, monitoring batch failures, acting accordingly in identifying and resolving the root cause and communicate with stakeholders on resolution and timescales;

Senior Data Engineer

Insurance

• Credit Controller on Collections for facultative, excess of loss and Pro Rata
• Liaising with Brokers to Chase up Cash
• Monthly Financial Reconciliations between different Hiscox Entities
• Update internal Systems with signings
• Assist in XOL and FAC processing
• Premiums & Claims Reporting – internal and external
• Assist with system developments

Reinsurance Technician

• The Claims Examiner adjudicates assigned claims within given authority and provides operational support to the claims team.
• Adjusts and resolves moderate claims that includes all phases 1st Party commercial claims for our Property Team
• Accurately reviews and assesses coverage for all losses
• Completes full in depth investigations to confirm how coverage is relevant and applies it to the loss
• Manages smaller business income losses and the period of restoration
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Accurately assesses reserves for indemnity and expense payments
• With minimal supervision, drafts coverage letters, including reservation of rights and denial letters
• Drives 1st Party Best Practices to manage expense and exposure on losses
• Has a high level of customer service
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Participates in Claims projects as needed

Claims Examiner – Property

• Adjusts and resolves complex mid to severity claims that include all phases of litigation
• With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters
• Reviews and provides analysis of claim documentation and legal filings
• Drives litigation best practices to lead defense strategy on litigated files
• Mentors team members
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions
• Identifies emerging exposures and claims trends
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities

Complex Claims Specialist – MPL

Vice President

• Effectively manage the claims and claims volume through proper staffing of the team and active oversight of the claims, including assessing and allocating new incoming claims, reopened claims, and claims that may need to be transferred due to severity or complexity
• Responsible for implementing and executing Hiscox’s Best Practices, including but not limited to reserve-setting and reserve timeliness, undertaking comprehensive coverage analysis, developing claim-handling strategy, in an effort to align with and deliver on Hiscox’s KPIs, execute on strategies to efficiently manage claims and claim outcomes and deliver excellent service as the business scales
• Drive KPI’s and adherence to Hiscox’s Best Practices through managerial diary and file audits
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
• Focus on litigation management and strategy within your direct team and across the wider Claims organization to achieve effectiveness and efficiencies of scale
• Identify, assess and escalate key issues, trends and emerging risks impacting the US business to senior claims management
• Establish collaborative relationships across our leadership, within Claims as well as other business areas
• Hire, train, motivate and coach employees to provide excellent claim service while continually assessing employee performance and providing feedback and training opportunities.
• Act as the escalation point for customer and broker concerns or complaints to facilitate resolution efficiently and effectively
• Assist Director in preparing and presenting reserve analysis and claims trends while taking an active and engaged role in the feedback loop between Claims, Underwriting and Actuarial teams

AVP, Team Manager

Program Manager

• Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle
• Engage, influence and collaborate with executive committee members and senior stakeholders
• Drive innovation and technical excellence across the programme
• Manage the delivery pillar budget of $ 1 5 m +
• Champion a culture of delivery excellence
• Build and lead an effective delivery team
• Identify risks and proactively manage issues
• Foster a collaborative, inclusive environment

Programme Manager – CRM, Telephony, Tech Transformation

• Analyzing liability claim submissions for potential coverage
• Setting adequate case reserves
• Promptly and professionally responding to inquiries from customers and their brokers
• Proactively driving early resolution of claims arising from the Cyber, Tech PL, Media and/or Crime professional liability lines of business
• Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses for tech E&O, first and third party cyber claims
• Strategizing and maximizing early resolution opportunities
• Monitoring litigation and managing local defense and breach counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Managing and tracking third-party vendor and service provider spend
• Continually assessing exposures and adequacy of claim reserves

Complex Claims Specialist – Cyber Tech E&O, Media & Crime

• Effectively manage the claims and claims volume through proper staffing of the team and active oversight of the claims, including assessing and allocating new incoming claims, reopened claims, and claims that may need to be transferred due to severity or complexity.
• Responsible for implementing and executing Hiscox’s Best Practices, including but not limited to reserve-setting and reserve timeliness, undertaking comprehensive coverage analysis, developing claim-handling strategy, in an effort to align with and deliver on Hiscox’s KPIs, execute on strategies to efficiently manage claims and claim outcomes and deliver excellent service as the business scales.
• Drive KPI’s and adherence to Hiscox’s Best Practices through managerial diary and file audits.
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues.
• Focus on litigation management and strategy within your direct team and across the wider Claims organization to achieve effectiveness and efficiencies of scale.
• Identify, assess and escalate key issues, trends and emerging risks impacting the US business to senior claims management.
• Establish collaborative relationships across our leadership, within Claims as well as other business areas.
• Hire, train, motivate and coach employees to provide excellent claim service while continually assessing employee performance and providing feedback and training opportunities.
• Act as the escalation point for customer and broker concerns or complaints to facilitate resolution efficiently and effectively.
• Assist Director in preparing and presenting reserve analysis and claims trends while taking an active and engaged role in the feedback loop between Claims, Underwriting and Actuarial teams.

Underwriter

• Lead underwriting by managing complex risks and detailed referrals.
• Deliver the financial plan.
• Accountable for the accelerated growth of the Media sector.
• Identify and develop new opportunities for growth through pricing, product, distribution and underwriting.
• Use data to identify underwriting trends and process improvements to enhance customer experience.
• Develop and grow relationships with brokers and associations.
• Inspire, lead, and develop Underwriters through targeted coaching and training.
• Maintain policy wordings and provide thought leadership.

Head of Media Underwriting

Risk

• Support governance, reporting, and delivery oversight across the UK change portfolio.
• Ensure strong governance, accurate portfolio data, and consistent reporting.
• Work closely with delivery leads and stakeholders to maintain governance standards and meet reporting cycles.
• Ensure key data (e.g., risks, issues, dependencies, financials) is accurate and up to date.
• Own and maintain governance collateral such as Terms of Reference, meeting inputs and outputs.
• Own and manage the Lessons Learned process, ensuring that lessons are embedded in portfolio collateral, processes and ways of working.
• Work with stakeholders to implement, own and maintain portfolio health assessment processes.
• Assist Project Managers in following frameworks and best practices, agree pragmatic solutions for issues, or escalate as needed.
• Support the continuous improvement of PMO processes, tools and templates.

Product Manager

Complex Claims Specialist

Complex Claims Specialist – A&E

Senior Claims Examiner – MPL

Data Engineer

Senior Data Engineer

Reinsurance Technician

Claims Examiner – Property

Complex Claims Specialist – MPL

AVP, Team Manager

Programme Manager – CRM, Telephony, Tech Transformation

Complex Claims Specialist – Cyber Tech E&O, Media & Crime

AVP, Team Manager

Head of Media Underwriting

PMO Analyst – Governance and Controls