Complex Claims Specialist – General Liability

Hiscox

Complex Claims Specialist managing General Liability claims, maximizing early settlement opportunities, and partnering with defense counsel at Hiscox. Provide expert assessment in claims handling and documentation.

Posted 7/31/2026full-timeAtlanta • Arizona, Connecticut, Massachusetts, New York • 🇺🇸 United StatesSeniorLead💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert knowledge in General Liability and Bodily Injury claims handling, with a strong focus on litigation processes, negotiation skills, and effective communication. Proven ability to mentor others and manage high-severity claims outcomes through strategic investigation and collaboration.

Highest-signal resume keywords

Claims Handling ExperienceGeneral Liability ExpertiseLitigation Process KnowledgeNegotiation SkillsMentoring Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisClaims DocumentationRisk AllocationTheories of LiabilityFraud DetectionClaim Reserve AssessmentLitigation Best PracticesSettlement StrategyAnalytical SkillsJD from ABA Accredited Law School

Soft Skills

Verbal CommunicationWritten CommunicationLeadershipCollaborationProblem Solving

Industry Keywords

Construction Defect Claims3rd Party Property Damage ClaimsBodily InjuryInsured LiaisonSpecial Investigations UnitClaims ManagementMediationSettlement ConferencesFeedback LoopState Specific Negligence Standards

About the role

Key responsibilities & impact

Strategize and maximize early settlement opportunities for Construction Defect and 3rd Party Property Damage Claims
Demonstrate proficient knowledge regarding coverage triggers and time on risk allocation
Draft and Review coverage analyses
Manage/Partner with local defense counsel while monitoring litigation
Drive litigation best practices to manage deployment and utilization of defense counsel
Continually assess exposures and adequacy of claim reserves
Demonstrate proficient knowledge regarding theories of liability and state specific negligence standards
Accurately document claim files with all relevant correspondence, documentation, and file notes
Attend mediations and/or settlement conferences where appropriate
Identify suspected fraudulent claims and tracks with special investigations unit
Actively participate in the Claims/UW/Actuarial feedback loop
Keep senior claims management adequately and appropriately informed of key issues
Liaison directly on a daily basis with insureds and brokers

Requirements

What you’ll need

10+ years of claims handling experience within General Liability & Bodily Injury
A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
Proven ability to positively affect highest severity claims outcomes through investigation, negotiation and effectively leading litigation
Expert knowledge of coverage within the team’s specialty or focus
Expert knowledge of litigation process and negotiation skills
Proven track record of mentoring others
Excellent verbal and written communication skills
Advanced analytical skills
B.A./B.S degree from an accredited College or University preferred

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks