Product Manager – Agent Experience

Hiscox

Product Manager focusing on the digital experience for agents at Hiscox USA. Leading strategy and execution to enhance agent-facing APIs and interfaces in a collaborative environment.

Posted 7/29/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy and digital experience design, with a strong focus on Agile methodologies and collaboration across teams to enhance customer journeys and optimize product offerings.

Highest-signal resume keywords

Product Management ExperienceDigital Experience DesignAgile MethodologiesUX/UI PrinciplesCustomer Journey Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyAPI DevelopmentUsability TestingAnalytics InterpretationRoadmap Development

Soft Skills

CollaborationCommunicationStakeholder ManagementDesign ThinkingProblem Solving

Tools & Technologies

JiraConfluenceAgile ToolsDigital PlatformsAgency Management Systems

Industry Keywords

Insurance IndustryP&C InsuranceSmall CommercialCustomer-Facing TechnologyDigital Distribution Channels

About the role

Key responsibilities & impact

Define and execute the product strategy for the end-to-end Agent Experience, reimagining how agents onboard, quote, bind, service, and manage policies across all Hiscox products.
Define and evolve the strategy for our Distribution APIs, expanding beyond today’s Quote and Payments capabilities to deliver a comprehensive API platform that supports all lines of business and enables seamless integration with agency management systems, comparative raters, embedded partners, and other digital distribution channels.
Translate customer needs and market trends into actionable product roadmaps.
Serve as a champion for modern, intuitive design thinking in product development.
Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.
Ensure customer journeys are intuitive, efficient, and aligned with brand standards.
Conduct usability testing and use analytics to continuously optimize the experience.
Lead Agile ceremonies and own the digital product backlog.
Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.
Clearly define epics, features, and user stories with acceptance criteria to guide development.
Act as the bridge between business stakeholders, technical teams, and external partners.
Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.
Communicate progress, risks, and key milestones effectively to senior leadership.

Requirements

What you’ll need

5+ years of product management experience, ideally in digital platforms or customer-facing technology.
Strong background in digital experience design, UX/UI principles, and customer journey mapping.
Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
Demonstrated ability to translate customer feedback and analytics into actionable improvements.
Insurance industry experience (especially in small commercial or P&C) is a plus but not required.
Bachelor’s degree in a related field (Business, Technology, Design, etc.).

Benefits

Comp & perks

401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
Dynamic, creative, and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation