Hilton Grand Vacations

Marketing

• Develop and implement marketing programs and promotions in order to achieve budgeted targets while maintaining budgeted costs
• Lead the day-to-day operations for Pre-Arrival Teams
• Mentor, coach, and train team members by providing feedback in efforts to improve efficiencies, increase production, and to provide high quality customer service
• Conduct daily informational, motivational, and/or training meetings with team members to help create a positive team environment as well as assist with creating, posting, and adjusting team member schedules
• Collaborate with on-property marketing and sales management to ensure there is one cohesive strategy and that there is alignment between various teams
• Partner with management to provide recommendations and develop operating procedures, call scripts, training programs, incentives, and marketing programs
• Develop and implement new marketing programs and services as well as assist in the evaluation of program contracts and booking conversion rates on a daily, weekly, and monthly basis
• Handle customer questions, problems, complaints requiring management intervention
• Participate in opening and closing procedures which include a rotation in the Manager on Duty schedule
• Complete other duties and tasks, as assigned by management

Assistant Marketing Manager, Pre-Arrival

• Develop and implement marketing programs and promotions to achieve budgeted targets for tours
• Directly manage the prearrival renter team and prearrival activity team
• Support day-to-day operations of Prearrival teams
• Mentor, coach and train team members on a daily basis
• Conduct daily informational, motivational and/or training meetings with team members
• Provide recommendations and/or develop operating procedures, training programs, incentives, and marketing programs.

Marketing Manager – Pre-Arrival

Risk

• The HCM Data Governance Analyst is responsible for designing, implementing, and maintaining data governance frameworks and data structures within HR systems.
• Ensures integrity, consistency, accuracy, and security of HR data by collaborating closely with HR, IT, and business stakeholders.
• Key responsibilities include defining data standards, supporting compliance with data privacy regulations, and championing data hygiene initiatives.
• Supports system enhancements to improve data reliability and reporting accuracy.
• Fosters a culture of data stewardship.
• Helps drive continuous improvement in data quality across the organization.

Analyst, HCM Data Governance

• receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, renters and all qualified customers staying on property.
• Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay.

Pre-Arrival Guest Representative

Human Resources

• Develops partnerships across the organization to aid managers and teams in achieving their business objectives, with focus on Talent Management.
• Collaborates with management to continuously access organizational health and deliver appropriate HR resources/actions. Proactively develops and integrates solutions to address the HR needs while maintaining focus on the business’ strategic goals.
• Engages HR functional experts (Centers of Excellence) to provide operational support for the business, as needed. Brings together cross-functional teams to achieve a common goal (e.g., new project openings). Acts as a liaison to ensure quality work is delivered in a collaborative approach.
• Leads efforts to leverage technology and develop effective tools and processes for recruiting, retaining, developing, and on-boarding diverse talent.
• Guides and coaches managers on how to effectively manage and resolve complex management issues including how to navigate critical and complex conversations. (e.g., performance management, rewards, separations).
• Drives development of high potentials through Talent Reviews, Succession Planning, and executive coaching to build organizational capacity for continued global growth. Identifies key and high potential employees and collaborates on development plans to increase their organizational impact and provide future talent.
• Act as project manager for assigned HR initiatives and special projects (e.g., employee survey action planning, performance management, talent planning, compensation planning, career development, and organization design).
• Partners with local Talent Acquisition team and work with the Global Talent Acquisition team and corporate resources to adjust verbiage/location/channel of postings to maximize lead traffic.
• Carry out all other reasonable requests made by management of which the person is capable of performing.

Manager HR Business Partner

• Focus on relationship building as they book guests on tours for vacation exploration
• Meet with guests face-to-face to build rapport
• Offer guests a gift in exchange for time spent exploring vacation opportunities

Telemarketer

• Dial leads from assigned lead campaigns and transfer calls to Sales Executives, Telemarketing Agents and/or Customer Service in an attempt to sell Timeshare, Marketing Package or solve any issues with memberships.
• Call leads and warm transfer calls to Sales Executives to generate additional volume and/or package sales.
• Take inbound calls from campaigns and determine where lead should be directed.
• Maintain an upbeat, positive demeanor especially when interacting with Hilton guests, coworkers, supervisors, and managers.
• Maintain individual sales and marketing goals for performance.
• Ensures guest meets minimum eligibility requirements to tour sales center.
• Distribute only HGV authorized information and ensures that information is accurate.

Marketing Agent

Director

• Develop and lead a global strategy for sales and marketing compensation programs that aligns with business objectives.
• Partner with senior leadership to translate strategic goals into effective compensation frameworks.
• Benchmark compensation practices against industry standards and market data to ensure competitiveness.
• Establish and lead clear governance processes for plan approvals in collaboration with Sales, Marketing, Finance and Legal.
• Oversee the design and execution of all sales and marketing compensation programs, including performance tracking and incentive processing.
• Ensure compliance with legal, regulatory and audit requirements.
• Lead the creation and maintenance of dashboards and financial reports that provide actionable insights on incentive plan performance, in collaboration with Technology.
• Perform regular plan audits and post-cycle financial reviews to measure pay-for-performance effectiveness.
• Provide insights and recommendations for optimization and improvement.
• Facilitate the development of modeling plan scenarios and sensitivity analyses to project financial results, evaluate risk, and maintain alignment with budgetary objectives.
• Ensure technology investments support scalability, accuracy and financial reporting needs.
• Partner with Sales, Marketing, and Finance leaders to align compensation programs with business goals.
• Provide strategic guidance and education to leadership on compensation trends and best practices.
• Support organizational change initiatives related to sales and marketing compensation and incentives ensuring plans are understood, properly implemented and financially sustainable.
• Serve as a subject matter expert and trusted advisor on sales and marketing compensation.
• Present complex financial and compensation data to executives and senior leaders in a clear, data-driven manner.
• Lead and develop a team of compensation professionals and program managers.
• Foster a culture of innovation, collaboration, and continuous improvement.