Hilton Grand Vacations

Account Executive

• Contact existing, qualified vacation club owners (warm leads) via telephone calls (no outside, in-person sales).
• Help club owners build portfolios via purchase and usage of additional Ownership points.
• Make purchase recommendations for additional Ownership points with the support of a detailed, outlined sales process.
• Generate maximum net sales volume while serving as the professional and ethical 'voice of the company' to customers.

TeleSales Sales Executive

Learning and Development

• Lead the training and development support for the Package Sales program
• Focus on Retail Package Sales managers' leadership development
• Execute training roadmap and certification process
• Deliver training on site and via virtual distance learning technology
• Evaluate and communicate program effectiveness by measuring learning outcomes
• Facilitate in-person and virtual training programs including Leadership Development programs
• Conduct onsite visits to assess training delivery and consistency
• Manage LMS Administration activities
• Collaborate with business leaders to create training strategies

Retail Package Sales Training Manager

• Focus on newly promoted sales manager training and certification at stores of excellence
• Assist in training duties related to new store openings both virtually and in person when requested
• Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
• Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
• Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.
• Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
• Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
• Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
• Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
• Promotes learning culture by marketing learning and development programs to internal team members.
• Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
• Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
• Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

Field Marketing Training Manager

• We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success.
• Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.

Action Line Sales Executive

Manager

• Responsible for developing supervisors and frontline associates through the formal Coaching & Development program.
• Oversees delivery of sales and service metric results at or above established goals.
• Accountable for program fulfilment, information management, and expertise over all programs fulfilled in their particular work area.
• Analyzes and reviews daily operations, team development, and owner satisfaction.
• Monitors compliance of company policies and procedures, operating structure, and information flow.
• Conducts regular one-on-one sessions with supervisors to identify performance gaps and take timely action when applicable.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

Club Services Manager

Communications

• Play a vital role in our Consumer Communications team, focusing on operational support for digital communication campaigns.
• Ensure the successful management and execution of initiatives that engage and inform our valued Members, Owners, and Guests.
• Partner with various teams to contribute to data-driven decision-making and enhance the overall consumer experience.
• Manage campaign setup, tracking, and reporting using Adobe Campaign and Salesforce Marketing Cloud.
• Compile and maintain campaign performance reports and metrics using Excel.
• Create clear PowerPoint presentations to communicate campaign insights to stakeholders.
• Organize and maintain the Consumer Communications library, ensuring easy access to campaign records and resources.
• Document and maintain campaign processes, calendars, and workflows for consistency.
• Collaborate with the Consumer Communications team to meet campaign timelines and approvals.
• Offer general administrative support for meetings, materials, and project coordination as needed.

Coordinator, Communications – Temporary

Sales

• Is passionate about training new hires
• Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives issues/concerns within the first 180 days.
• Responsible for doing ride a long's, ride reports, and speaking to Sales Executives and Sales Managers
• Run weekly sales numbers for each sales executive and review for follow up and performance planning
• Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
• Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager
• Provide one on one counseling with all new hires to help them understand the sales process outside of a group setting
• Keep sales executives `up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process.
• Provide follow up training weekly, monthly and 1 year after hire date.
• Implement ways to increase employee retention.
• Provide ethical training motivated by our core values.
• Reduce cancellations by providing effective tools.
• Promote career pathing by employee retention.
• Be responsible for training new hires
• Build a fun workplace, filled with passion

Sales Trainer Specialist

QA Engineer

• Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
• Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
• Review scanned copies of all signed documents for completeness and accuracy
• Continuously track documents to ensure these get to their final/correct destination in a timely manner
• Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
• Execute, copy, scan and email copies of final documents back to Purchasers
• Order, maintain inventory, prepare and send all owner kits and POS’s to Purchasers
• Enter ACH/ACC information for contracts with loans
• Resolve any open issues preventing a contract from PTO or recording
• Process FDI modifications
• Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
• Prepare all post close cancellation paperwork
• Send daily updates to sales team regarding follow up items with purchasers
• Monitor salesforce activity
• Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
• Submit shipping and Notary invoices to Business Management
• Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
• Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures
• Execute all additional reasonable tasks and duties as assigned by Management

Quality Assurance Specialist

Marketing

• Contact Owners and guests through multiple touchpoints (outbound calls and email) to offer the opportunity to preview Hilton Grand Vacations properties by booking timeshare tour appointments prior to arrival.
• Manage and expand assigned call lists and make the required number of outbound calls per day to meet production expectations; complete all inbound and outbound calls each shift.
• Review production reports and participate in training/coaching to consistently meet required performance standards.
• Adhere to gifting list procedures to ensure monthly cost/budget requirements are met.
• Promote HGV Ultimate Access events and other approved offerings.
• Complete required daily paperwork accurately and on time.
• Use approved technology and systems to book tours, activities, and timeshare presentations and complete concierge-related tasks.
• Accurately disposition lead calls in a timely manner and maintain organized records.
• Distribute only approved Hilton Grand Vacations collateral and materials.
• Align with all policies and procedures for your department and area of responsibility.
• Proactively partner with leadership to resolve guest concerns and service challenges.

Marketing Representative

• Lead all aspects of the quarterly and annual provision process, including planning, review, footnote reporting, and analytics
• Coordinate and provide technical guidance on ASC 740 and federal tax matters
• Ensure compliance with internal control requirements
• Provide accurate monthly global cash tax forecasts to the business
• Manage the federal tax return compliance with assistance with outside advisors, including all required forms and attachments
• Prepare detailed project plans to ensure all internal and external deadlines are met
• Ability to interact collaboratively across the finance organization, external advisors and auditors
• Support business initiatives
• Lead federal tax audits
• Develop and manage team of direct and indirect reports
• Constantly strive and implement process efficiencies and automation
• Other duties and special projects as assigned

Director, Tax Reporting

• Generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume.
• Promote and support branded Hilton Grand Vacations and Hilton Club culture.
• Assist with supervision and lead all aspects of sales line through mentoring, modeling and reinforcing effective sales and customer service practices, behaviors and results.
• Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.

In House Sales Manager – HGV

Bilingual

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing.
• Assist all members of collections staff with daily processes and procedures when required!

Collector II – Bilingual Japanese Speaker

Business Operations

• Develop and maintain dashboards and reports to track Club performance metrics.
• Analyze trends and variances to support decision-making and operational improvements.
• Assist in month-end close processes and Club-related reconciliations.
• Support ongoing reconciliation of Club headcount across systems and teams.
• Partner with Finance and HR to ensure alignment with budget and forecast processes.
• Assist with internal audits including DEX and other Club-related operational reviews.
• Ensure data accuracy and compliance with internal controls.
• Work closely with Resort Ops, Call Center, and Finance teams to support Club operations.
• Partner with Financial Consolidation teams to streamline overlapping processes.
• Identify and implement improvements to reporting and operational workflows.
• Maintain documentation of key processes and procedures

Analyst, RO Business Operations

Accountant

• Performs the full cycle of accounting activities related to the production of financial statements; including creating and posting journal entries, analyzing financial results, and writing financial narratives. Ensures that all deadlines are met and all deliverables are completed with a high quality product.
• Partners with operational departments to ensure contracts are processed effectively, for appropriate revenue recognition.
• Prepares balance sheet account reconciliations related to assigned area of responsibility. Ensures all schedules are completed timely and efficiently. Verifies that all reconciling items are researched and resolved promptly.
• Prepares and reviews all statutory tax filings and payments to ensure accuracy and timeliness.
• Has experience with multi-entities, multi-currencies, intercompany transactions, foreign exchange and translation.
• Works effectively with team members within Accounting and across departments to effect changes and complete special projects required as part of company-wide goals and objectives.
• Identifies opportunities for improvement by reviewing current processes for automation, consolidation or reengineering.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Staff Accountant, Level II

• Generate maximum sales efficiencies while maintaining or exceeding targeted net sales volume.
• Promote and support branded Hilton Grand Vacations and Hilton Club culture.
• Assist with supervision and lead all aspects of sales line through mentoring, modeling and reinforcing effective sales and customer service practices, behaviors and results.
• Maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.