Operations Agent

Hilton Grand Vacations

Prepare and review legal title documents for Hilton Grand Vacations. Generate and audit legal documents ensuring accuracy and quality in title operations.

Posted 6/16/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Prepare various paperwork like Deeds, Affidavits, and others for owners/members seeking to update their ownership.
Generate, review, audit and record legal title documents to ensure accuracy and quality.
Monitor daily report to identify and work on cases assigned.
Ensure clear title on each case assigned by reviewing OR performing title searches.
Identify and resolve title defects found from title searches results.
Create transfers, resales and relinquishment documents for non-deeded and deeded inventory.
Review of documents such as Power of Attorney, Certificate of Trust, Probate, Corporation, Wills, Death Certificates, among others to identify current ownership and generate the documents accordingly.
Audit non-deeded documents to verify accuracy.
Review and audit deeds to ensure they meet all underwriting, county and state requirements before recording.
Submit deeds to record electronically through E-record platform.
Prepare recording packages and mail them to business partners for recording if applicable.
Coordinate resends, redrafts and payment collection as necessary.
Manage all county rejections in a timely manner.
Assist with creation and mail out of confirmation letters for all completed and/or canceled contracts.
Provide quality customer service to internal and external customers as needed.
Manage several Customer facing email inboxes. Ensure owners/members received answers or guidance to all their questions.
Provide high production totals while maintaining a low error percent.
Work escalated requests received from internal sources within 24hrs of receipt.
Perform other related duties as assigned.

Requirements

What you’ll need

High School Diploma
1+ years of experience in the banking, real estate, or title/deeding
Excellent organizational skills with the ability to multi-task
Proficient in MS Word, Excel, Power Point, Outlook and Adobe Pro
3+ years of experience in the finance industry, real estate dealings, or handling title and deed documentation (Preferred)**
Experience within timeshare/vacation ownership (Preferred)

Benefits

Comp & perks

Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

title searchesdocument preparationlegal title document auditingdeed reviewdocument accuracy verificationtransfer document creationPower of Attorney reviewcertificate of trust reviewprobate document handlingcustomer service

Soft Skills

organizational skillsmulti-taskingcommunication skillsproblem-solvingattention to detailtime managementcustomer-facing supportquality assuranceescalation handlingcollaboration

Certifications

High School Diploma