Quality Assurance Coordinator

Hilton Grand Vacations

Quality Assurance Coordinator at Hilton Grand Vacations handling customer follow-up and overseeing contract documentation. Ensuring quality assurance and assisting with various departmental tasks.

Posted 6/9/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
Prepare file that shows pending contract deals and the total net sales value of each contract.
Prepare and supervise the Issue Report while communicating / following up with QA manager
Assist in reviewing all mail out contracts for accuracy prior to being mailed out
Stock items for the day which can include lifting boxes up to 20 pounds.
Responsible for inventory and supplies for the quality assurance department
Assist with various projects and programs that may arise in the general operations of the quality assurance department
Order any office supplies for the department
Assist with the resolution of audit issues
Create, distribute and manage all QA schedules

Requirements

What you’ll need

Minimum 1 year of customer service experience.
High School Diploma or GED.
Valid Notary License or the ability to acquire a license.
Ability to work a flexible schedule to include evenings, weekends, and holidays.
Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
Previous Timeshare/Vacation Ownership experience.
1 year or more of administrative/clerical work experience.

Benefits

Comp & perks

medical, dental, and vision insurance
401K plan
Paid Time Off (PTO) program
extraordinary travel benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceadministrative workcontract managementinventory managementdata entryaudit resolutionsales calculationdocument preparationquality assuranceproject assistance

Soft Skills

communicationorganizationsupervisionflexibilityattention to detailproblem-solvingteam collaborationtime managementcustomer relationsfollow-up

Certifications

High School DiplomaGEDNotary License