Manager, Creative Operations

Hilton Grand Vacations

. Manage multiple-fluid projects simultaneously and direct the day-to-day workflow of creative, account, and production teams, keeping track of granular details and ensuring projects move efficiently through all production phases.

Posted 6/12/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage multiple-fluid projects simultaneously and direct the day-to-day workflow of creative, account, and production teams, keeping track of granular details and ensuring projects move efficiently through all production phases.
Develop comprehensive project timelines, milestones, and daily to-do lists, constantly tracking progress to prevent missed deadlines. Proactively problem-solve to navigate schedule shifts, scope changes, and unexpected roadblocks.
Monitor the bandwidth and availability of designers, copywriters, and developers to avoid team burnout or overbooking. Contribute to annual planning, representing the team’s capacity and constraints. Efficiently source creative freelancers for work overflow.
Lead regular status meetings (e.g. daily stand-ups or weekly check-ins) to align teams and share project updates.
Serve as the central communication hub between account managers, project managers, and creative staff to clarify requirements and solve bottlenecks. Demonstrates strong diplomacy to manage competing demands from different department leads.
Maintain and ensure adherence by all to all core standard operating procedures.
Support and maintain processes and systems that lead to client and agency success.
Stay current and relevant on project, traffic, and resource management best practices.
Develop KPIs and prepare reports to measure progress and performance.

Requirements

What you’ll need

Three-five (3-5) years in creative operations and/or traffic management role with an in-depth understanding of the end-to-end creative and production processes.
Three-five (3-5) years with direct experience handling project scheduling, resource allocation, and team collaboration.
Experience in project management, encompassing small-scale projects to multi-tiered campaign projects involving multiple stakeholders and components
Experience working within a fast-paced agency (marketing/advertising) or a corporate creative services team.
Demonstrated expertise with project management software (preferably Workfront), digital analytics, and Microsoft Office, especially Excel.
A strong creative eye and the ability to be a brand steward
Strong presentation skills and ability to influence stakeholders
Bachelor's degree

Benefits

Comp & perks

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementresource allocationproject schedulingdigital analyticsKPI developmentreport preparation

Soft Skills

problem-solvingdiplomacyteam collaborationpresentation skillsinfluencing stakeholders