Heidi Health

QA Engineer

• Work with PM and Engineers to fill the gap in product requirements, and prepare sufficient test scenarios covering edge cases before passing to engineers.
• Start with manual testing for a new feature and implement the automation for that feature if possible.
• Build and maintain our E2E testing frameworks: Design, develop, and execute automated tests using JS, focusing on Web, mobile, and performance testing.
• Own the testing process, from writing and executing test cases to contributing to customer-facing documentation and bug reporting.
• Develop automated tests for end-to-end user flows and processes for clinical AI products, ensuring a seamless and intuitive experience.
• Utilize a variety of testing approaches (functional, regression, performance, etc.) to identify and address potential issues.
• Develop and execute automated tests for systems integration across web applications, mobile platforms, and portals.
• Analyze functional requirements and API specifications to develop comprehensive and effective automated test suites.
• Design and execute performance tests to identify bottlenecks and ensure optimal application responsiveness.
• Recognize potential product risks and design targeted testing strategies to mitigate them.
• Report testing outcomes clearly and concisely to manager and stakeholders.
• Utilize test management, CI/CD, and issue tracking tools to streamline the testing process.

QA Engineer, Mobile & Desktop

Account Manager

• Identify, negotiate, and manage UK partnerships with EPRs, telehealth providers, and other vendors that can embed Heidi into clinician workflows.
• Develop partnerships that drive qualified top-of-funnel demand or bring warm leads into the UK commercial pipeline.
• Collaborate with technology partners to enhance Heidi’s product offering and ensure interoperability within NHS digital environments.
• Work with partners on joint marketing, co-selling, and integration plans to accelerate adoption.
• Monitor and report on partner performance, using data to prioritise high-impact activity.
• Coordinate closely with sales, marketing, product, and customer success to align partnerships with UK go-to-market objectives.

Partnerships Manager

Recruitment

• Own the Talent Acquisition efforts in managing the talent funnel from role scoping, drafting JDs, advertising, screening and nurturing candidates through the process with a delightful experience.
• Collaborate with hiring managers to lead the initial stages (1-2) of the hiring process by filtering applications and conducting screening calls across a minimum of 15+ roles.
• Optimise interview process to identify top caliber talent by building situational, behavioral, culture and values question banks.
• Support hiring managers in designing role related tasks, challenges and take-homes in process.
• Activate headhunt mode when required for niche technical roles, earmarking and nurturing top talent profiles and building pipelines across product and engineering.
• Support with benchmarking elite talent profiles helping hiring managers understand great from good.
• Support Head of People in implementing talent tools, processes and systems.
• Network, build, and nurture relationships with tech startup craftspeople to build a high caliber talent pipeline.
• Elevate employer brand representing Heidi across conferences, networking events, community meetups, blogs, socials and videos.

Talent Acquisition Specialist

Customer Success Manager

• Own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi
• Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value
• Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows
• Track and improve metrics along customer journey like time-to-first-value and early activation
• Develop and execute tailored adoption plans to maximise user engagement and satisfaction
• Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement
• Build executive-level relationships and become the voice of the customer internally
• Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies
• Resolve operational blockers by collaborating with product, engineering, and support teams
• Gather and share insights to influence product development and feature prioritisation
• Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral
• Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.

Customer Success Manager, Enterprise

Engineering Manager

• Lead and grow a team of engineers working at the intersection of clinical logic, structured coding, and healthcare automation.
• Design and maintain systems that produce compliant, audit-ready medical documentation embedded with ICD-10, CPT, and other codes.
• Collaborate with clinicians, product managers, and medical coders to map real-world clinical workflows into AI-supported automation.
• Scale infrastructure that surfaces coding and billing insights at the point of care, retrospective coding enrichment, and integration with EHR/billing systems.
• Own technical architecture decisions for structured data pipelines, medical terminologies, and version-controlled guidelines.
• Build feedback loops using payer adjudication data and coding accuracy metrics to continuously improve system performance.
• Ensure compliance with US billing regulations, CMS guidelines, and clinical coding best practices.
• Foster excellence through mentorship, code reviews, and driving a culture of safety, clarity, and technical quality.

Engineering Manager, Medical Coding

Content Writer

• Create compelling content for brand-forward initiatives: LinkedIn posts, Instagram and Facebook content, thought leadership, impact assessments, funding or partnership announcements, keynote narratives, leadership updates, and more
• Write in the natural voice of healthcare providers, avoiding tech jargon while respecting clinical expertise and medical terminology
• Elevate the clarity, tone, and consistency of Heidi's external voice
• Collaborate with leadership, design, product, and marketing teams to shape high-visibility messaging
• Develop editorial calendars for content strategy and thought leadership across all platforms
• Interview clinicians, collaborators, and internal experts to surface authentic stories and insights
• Uphold editorial standards that prioritise substance, coherence, and respect for our audience

Brand Writer

Account Executive

• Own the full sales cycle for PQLs, SQLs, and MQLs in the private market, from early conversations through to closed-won
• Tailor message and motion to fit needs of GPs in private practice to specialists and clinic owners
• Run high-velocity outreach, demos, follow-ups, and pilots
• Partner with marketing, customer success, and product to tighten feedback loops
• Improve tools, assets, and processes for scalability while staying hands-on
• Become a trusted voice in serving the private healthcare space

Account Executive, Private Market

• Own the full sales cycle from product-qualified leads through to conversion and onboarding.
• Convert individual GP product users into team-wide rollouts and paid plans.
• Run calls, emails, demos, and experiments to drive adoption.
• Understand GP workflows and tailor messaging for solo GPs, practice managers and PCNs.
• Use HubSpot, Notion, PostHog, and other tools to track and improve conversion.
• Suggest improvements to sales and onboarding flows.
• Partner with product, clinical, and customer success teams to flag blockers and close feedback loops.
• Operate in a high-volume, iterative environment with autonomy to test and learn.

Account Executive, Primary Care

3D Artist

• Design and build motion systems for use across product, marketing, and brand
• Develop reusable motion libraries and templates that support consistency
• Work closely with designers, engineers, and marketing to ensure smooth integration
• Deliver animations and motion graphics in both 2D and 3D environments
• Contribute to the evolution of Heidi’s design system with motion as a key component
• Document motion standards and workflows to support team adoption
• Stay current with tools and platforms and identify opportunities for improvement or innovation
• This is a mid-weight role with responsibility and autonomy, not a leadership position

Motion Designer

Compliance

• Develop and implement quality and regulatory strategies for product development and commercialisation in the UK and EU
• Manage medical device readiness, leading detailed MDR and UKCA conformity planning and execution
• Provide proactive regulatory guidance to cross-functional teams (Product, Clinical, Marketing) throughout the product lifecycle
• Manage the development, compilation, and maintenance of UK/EU technical files, coordinating with internal teams and stakeholders
• Establish and manage Post-Market Surveillance (PMS) and Post-Market Clinical Follow-up (PMCF) activities
• Drive continuous improvement and maintenance of the Quality Management System (QMS) to ensure compliance
• Act as a key resource on the EU AI Act and work with subject matter experts on AI governance obligations
• Manage day-to-day interactions with UK and EU Notified Bodies, Competent Authorities, and external regulatory consultants
• Prepare and manage regulatory filings and applications, owning the submission process under guidance of Head of Legal and Regulatory Affairs

Regulatory Affairs Specialist

• Develop and implement quality and regulatory strategies for product development and commercialisation in the UK and EU
• Manage medical device readiness and lead detailed MDR and UKCA conformity planning and execution
• Provide proactive regulatory guidance to cross-functional teams (Product, Clinical, Marketing) throughout the product lifecycle
• Manage development, compilation, and maintenance of UK/EU technical files, coordinating with internal teams and stakeholders
• Establish and manage Post-Market Surveillance (PMS) and Post-Market Clinical Follow-up (PMCF) activities
• Drive continuous improvement and maintenance of the Quality Management System (QMS) to ensure compliance
• Interpret and help implement obligations under the EU AI Act, working with subject matter experts on AI governance
• Manage day-to-day interactions with UK and EU Notified Bodies, Competent Authorities, and external regulatory consultants
• Prepare and manage regulatory filings and applications, owning the submission process under guidance of Head of Legal and Regulatory Affairs

Product Designer

• Work end-to-end to craft exceptional user experiences, ensure pixel-perfect implementation, and help shape future strategy.
• Work independently and collaboratively with other designers to create UI/UX that solves user problems and achieves business goals.
• Simplify complexity for users and solve challenging problems with innovative solutions.
• Provide thoughtful and constructive feedback on product and brand work created by other designers.
• Conduct user research, usability testing, and gather insights to inform design decisions.
• Hand over designs to engineers and complete design QA to ensure pixel-perfect implementation.
• Collaborate with cross-functional teams, including Engineering, Product, Sales, to align on product vision and implementation.
• Create high-fidelity designs and prototypes to communicate design concepts effectively.
• Help improve and maintain Heidi’s design system.
• Advocate for user-centric design principles and accessibility best practices throughout the organization.
• Operate in a hyper-growth startup environment focused on clinician-facing AI SaaS for primary care.

Senior Product Designer

• Own Talent Acquisition efforts: role scoping, drafting JDs, advertising, screening and nurturing candidates through the process with a delightful experience.
• Collaborate with hiring managers to lead initial stages (1-2) of hiring by filtering applications and conducting screening calls across 15+ roles.
• Optimise interview process by building situational, behavioral, culture and values question banks.
• Support hiring managers in designing role-related tasks, challenges and take-homes in process.
• Activate headhunt mode for niche technical roles; earmark and nurture top talent profiles and build pipelines across product and engineering.
• Support benchmarking elite talent profiles and help hiring managers distinguish great from good.
• Support Head of People in implementing talent tools, processes and systems.
• Network, build, and nurture relationships with tech startup craftspeople across product, engineering, clinicians, sales, ops, CX.
• Elevate employer brand via conferences, networking events, community meetups, blogs, socials, videos.

Technical Project Manager

• Design, develop, and implement integrations with various EHR systems, ensuring compliance with industry standards (e.g., FHIR, HL7) and custom APIs
• Own technical implementation for enterprise clients (e.g., Epic/Cerner integrations, partner EMR SDK integrations), manage contracts and be primary client contact
• Work closely with cross-functional teams to gather requirements and define integration solutions
• Conduct thorough testing and validation of integration solutions; troubleshoot and resolve issues during testing and deployment
• Create and maintain comprehensive documentation for integration processes, including design specifications, test plans, and user manuals
• Implement monitoring tools to track integration performance and ensure ongoing support and maintenance
• Stay up-to-date with industry trends and recommend improvements to enhance integration processes and outcomes

• Own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi.
• Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
• Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
• Track and improve metrics along customer journey like time-to-first-value and early activation.
• Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
• Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
• Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
• Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
• Resolve operational blockers by collaborating with product, engineering, and support teams to ensure a smooth customer experience.
• Feedback insights: Gather and share insights to influence product development and feature prioritisation.
• Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral.
• Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.

QA Engineer, Mobile & Desktop

Partnerships Manager

Talent Acquisition Specialist

Customer Success Manager, Enterprise

Engineering Manager, Medical Coding

Brand Writer

Account Executive, Private Market

Account Executive, Primary Care

Motion Designer

Regulatory Affairs Specialist

Regulatory Affairs Specialist

Senior Product Designer

Talent Acquisition Specialist

Technical Project Manager

Customer Success Manager, Mid-Market