Strategy and Operations Manager, Market Growth
Curri
Customer Success Manager, Enterprise
Heidi Health
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 A$85,000 - A$115,000 per year
Job Level
JuniorMid-Level
About the role
- Own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi
- Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value
- Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows
- Track and improve metrics along customer journey like time-to-first-value and early activation
- Develop and execute tailored adoption plans to maximise user engagement and satisfaction
- Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement
- Build executive-level relationships and become the voice of the customer internally
- Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies
- Resolve operational blockers by collaborating with product, engineering, and support teams
- Gather and share insights to influence product development and feature prioritisation
- Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral
- Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.
Requirements
- 2-4+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
- Exceptional communication and collaboration skills
- Highly organised and can confidently manage multiple projects and competing priorities
- Self-starter with a bias for action
- Experience in healthcare or familiar with clinical workflows (desirable, but not required)
- Work authorization (form asks about citizenship, visa, sponsorship)
