Harvey

Manager

• Own transformation engagements end to end
• Lead strategic transformation engagements at Harvey's largest accounts
• Map workflows and target the highest-value opportunities
• Coordinate cross-functional delivery and capture value
• Build executive relationships and advise on the operating model
• Hand off with rigor
• Contribute learnings to build and improve playbooks

Engagement Manager, EMEA

Sales Development Rep

• Build revenue pipeline aligned with Harvey’s strategic customer profile using a variety of outbound tools and channels and a highly personalized approach
• Source new sales opportunities through inbound and outbound outreach.
• Provide data-driven insights to inform sales strategies.
• Manage and distribute inbound leads, ensuring prompt follow-up.
• Qualify leads through tailored evaluations, including product demonstrations.
• Support Account Executives with administrative tasks to ensure smooth sales procedures.
• Contribute to developing our sales playbook and document learnings.
• Achieve and exceed qualified lead targets and key sales metrics.

Sales Development Representative

Engineering Manager

• Lead and grow a high-performing team of software engineers responsible for Harvey's Model Infrastructure platform.
• Define the technical roadmap for model reliability, scalability, and operational excellence.
• Build highly reliable systems for model provisioning, capacity management, failover, and incident response across multiple AI providers.
• Own Harvey's multi-provider model platform, including provider integrations, SDK upgrades, API migrations, and onboarding new model providers.
• Drive the evolution of our Unified Model Controller (UMC) and Model Selector platform to automatically detect degraded models and intelligently route traffic based on health, latency, quality, compliance, and cost.
• Improve observability through health dashboards, alerting, token usage analytics, cost reporting, and end-to-end model telemetry.
• Partner with Product Engineering to support new model launches, capacity planning, experimentation, and proactive production monitoring.
• Lead initiatives to improve inference efficiency, reduce infrastructure costs, and increase model utilization across providers.
• Build the infrastructure foundation for Harvey's future model training efforts, including data pipelines, model operations, training environments, and AI platform capabilities.
• Partner with executive leadership on long-term AI infrastructure strategy and vendor relationships.
• Recruit, mentor, and develop exceptional engineering talent while fostering a culture of technical excellence and operational ownership.

Senior Engineering Manager, Model Infrastructure

Events

• Own the FORUM strategy end to end: vision, positioning, geographic footprint, format, and the multi-year roadmap for how the program scales.
• Build, manage, and develop the FORUM team across production, content and programming, and marketing and enablement.
• Partner with Brand and Product Marketing to ensure FORUM amplifies brand campaigns and key product launches.
• Own the content, programming, and creative bar for FORUM, including themes, session formats, speaker lineup, editorial narrative, and overall experiential design.
• Own the invite and registration strategy.
• Own how FORUM drives sales acceleration and GTM enablement.
• Design the end-to-end attendee experience.
• Own FORUM's partner strategy.
• Serve as the executive-facing leader for FORUM.
• Own the FORUM P&L, including budget planning.
• Work with the Event Production Lead to shape agency and vendor strategy.

Head of Global Events

• Own the FORUM strategy end to end: vision, positioning, geographic footprint, format, and the multi-year roadmap for how the program scales.
• Build, manage, and develop the FORUM team across production, content and programming, and marketing and enablement.
• Partner with Brand and Product Marketing to ensure FORUM amplifies brand campaigns and key product launches.
• Own the content, programming, and creative bar for FORUM, including themes, session formats, speaker lineup, editorial narrative, and overall experiential design, ensuring every edition reflects Harvey's brand at the highest level.
• Own the invite and registration strategy: the target audience mix, invite lists, RSVP funnel, and the customer/prospect journey from save-the-date through post-event.
• Own how FORUM drives sales acceleration and GTM enablement, partnering with Sales, Customer Success, and Demand Gen to bring the right accounts into the room, engineer pipeline moments into the program, brief and equip the field, and ensure disciplined follow-through.
• Design the end-to-end attendee experience, from invitation through arrival, programming, hospitality, and post-event follow-up, ensuring every touchpoint delights attendees.
• Own FORUM's partner strategy: identify and cultivate the ecosystem partners and collaborators who elevate the program.
• Serve as the executive-facing leader for FORUM, partnering directly with the CEO, CMO, and GTM leadership to shape the vision, secure executive engagement, and communicate progress, tradeoffs, and results throughout the year.
• Own the FORUM P&L, including budget planning, allocation, and ongoing visibility into ROI.
• Work with the Event Production Lead to shape agency and vendor strategy at the program level, including RFP processes for events, production, and creative partners.
• Build the systems, documentation, and playbooks that drive rigor and allow FORUM to scale globally without losing quality, from project plans and work breakdown structures to run-of-show and post-event debriefs.

Customer Success Manager

• Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
• Travel required: Up to 25% of the time

Major Customer Success Manager

Associate

• Turn data into insight. Pull, structure, and analyze adoption and usage data across accounts to understand what drives transformation. Build the models, dashboards, and impact analyses that tell us what's working, where the gaps are, and where Harvey can create the most value. You make the numbers tell a clear story.
• Build playbooks and frameworks that scale. Take what works in individual engagements and codify it into reusable playbooks, templates, and methodology. You're not producing one-off decks; you're building the operating system of the Transformation Office so every engagement gets faster, sharper, and more repeatable.
• Capture best practices from strategic transformation engagements. Synthesize lessons learned from engagements into repeatable materials, stakeholder maps, workflow analyses, and tracking that keep engagements on plan. Sit close to live client work, own discrete workstreams, and take on more end-to-end responsibility as you grow.
• Build executive-ready communications. Translate complex analysis into crisp narratives, decks, and one-pagers for senior partners, GCs, and internal leadership. You can hold a high bar on both rigor and polish, and you make complex things feel simple.
• Drive cross-functional coordination. Act as connective tissue across Legal Engineering, GTM, and Customer Success — chasing down inputs, aligning teams, and making sure things actually move. You surface risk early and keep work on track without being asked.
• Synthesize learnings and feed thought leadership. Capture patterns across engagements and turn them into internal knowledge and external thought leadership that sharpens how the market — and Harvey — thinks about AI transformation.
• Travel required: up to 25% of the time.

Strategy Associate

• Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
• Travel required: Up to 25% of the time

Customer Success Manager – Asset Management

Operations

• Create a great employee experience through hands-on IT support for employees in our Bengaluru office.
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Assist with basic security best practices and help enforce IT policies.
• Collaborate with the IT team on automation, documentation, and process improvements.
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

IT Operations Analyst

Sales

• Build Harvey's Mid-Market sales team in Singapore from zero — recruit, hire, onboard, and develop a team of high-performing Account Executives
• Develop and iterate on a regional sales motion and playbook tailored to APAC mid-market buyers
• Directly manage and coach AEs on deal strategy, qualification, negotiation, and close
• Own forecasting, pipeline management, and quarterly planning for the APAC Mid-Market segment
• Partner with cross-functional teams to establish Harvey's go-to-market foundation in the region
• Represent the voice of the APAC mid-market customer internally

Sales Manager, Mid-Market

Full-stack Engineer

• Own the identification, scoping, and implementation of AI and automation use cases that improve demand generation velocity, campaign operations, pipeline conversion and more.
• Build and maintain AI workflows from automated content creation to intelligent audience targeting and personalization at scale.
• Design and deploy automation workflows (e.g., Claude, Clay, n8n, or equivalent) that eliminate manual work across the demand gen stack, integrating with Marketo, Salesforce, web CMS, and digital platforms.
• Build and run experimentation infrastructure: A/B tests, landing pages, and conversion-flow changes, directly on harvey.ai and campaign surfaces, not just backend automation.
• Manage the cost and efficiency of automated workflows.
• Collaborate with Marketing Operations, Content, and Performance Marketing to translate strategic marketing needs into technical solutions.
• Continuously evaluate emerging AI capabilities, including new models, agent frameworks, and MCP integrations, and prototype applications that give Harvey's marketing team a competitive edge.

Growth Engineer

Product Designer

• Design execution across Harvey's activations vertical, including events, brand campaigns, partnerships, product launches, and other strategic brand initiatives.
• Translating creative direction into compelling visual work across multiple projects simultaneously.
• Creative feedback and design quality across the team, helping raise the standard of work through thoughtful reviews and mentorship.
• Management, coaching, and development of Harvey's design team, including workload planning, career growth, and performance.
• Design consistency and operational excellence across a growing volume of high-impact creative work.
• Partner closely with Harvey's Creative Director to bring creative concepts to life through exceptional design.
• Set the visual direction for projects from early concepts through final execution, ensuring work meets a high standard of craft.
• Lead and develop a team of designers through regular feedback, coaching, and creative direction.
• Stay hands-on with design work when appropriate, balancing management responsibilities with individual contribution.
• Partner closely with Creative Operations, Copy, Motion, and Marketing to deliver cohesive, high-quality creative work.
• Drive design across Harvey's flagship events, campaigns, partnership launches, product launches, and other high-visibility initiatives.
• Push work beyond the brief, helping uncover creative ideas that make campaigns memorable rather than simply well executed.
• Establish effective design workflows and review processes that help the team move quickly without sacrificing quality.
• Foster a culture of craft, collaboration, and continuous improvement across the design team.

Design Manager

Business Development Rep

• Develop and execute a strategic plan for partner pursuits, aligned with Harvey’s overall product and GTM strategy.
• Independently identify, evaluate, and establish a range of partnerships to enhance product functionality and GTM motions.
• Negotiate complex partnership agreements, ensuring mutually beneficial terms and alignment with company goals.
• Conduct quantitative analysis, create business cases, and present them to executives.
• Collaborate closely with product, finance, legal and GTM teams to oversee the successful integration of new partners.
• Build and nurture strong long-term relationships with key partners, ensuring mutual success and achievement of partnership goals and business objectives.
• Operate autonomously, being both a proactive executor and strategic thinker.

Harvey

Engagement Manager, EMEA

Sales Development Representative

Senior Engineering Manager, Model Infrastructure

Head of Global Events

Head of Global Events

Major Customer Success Manager

Strategy Associate

Customer Success Manager – Asset Management

IT Operations Analyst

Sales Manager, Mid-Market

Growth Engineer

Growth Engineer

Design Manager

Corporate Business Development Manager, Product

Corporate Business Development Manager, Product