Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Harvey

IT Operations Analyst

Harvey

IT Operations Analyst providing hands-on IT support in Bengaluru office for Harvey's employee experience. Ensuring seamless onboarding and troubleshooting technology issues.

Posted 7/19/2026full-timeBengaluru • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, focusing on troubleshooting across macOS, Windows, and mobile devices while managing user accounts and security settings in tools like Google Workspace and Okta. Strong customer service orientation and effective communication skills are essential for enhancing employee experience in a fast-paced environment.

Highest-signal resume keywords
IT Support ExperienceTroubleshooting SkillsGoogle WorkspaceOkta (SSO/MFA)Customer Service Mindset

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingUser Account ManagementBasic Networking ConceptsIT Asset Inventory ManagementSecurity Best Practices
Soft Skills
Customer ServiceCommunicationStakeholder ManagementCollaborationProactivity
Tools & Technologies
Google WorkspaceOktaSlackVideo Conferencing ToolsSaaS Tools
Industry Keywords
Fast-Paced EnvironmentTech EnvironmentOnboardingOffboardingHybrid Meetings

Tech Stack

Tools & technologies
AndroidFirewallsiOSMacOS

About the role

Key responsibilities & impact
  • Create a great employee experience through hands-on IT support for employees in our Bengaluru office.
  • Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
  • Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
  • Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
  • Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
  • Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
  • Assist with basic security best practices and help enforce IT policies.
  • Collaborate with the IT team on automation, documentation, and process improvements.
  • Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

Requirements

What you’ll need
  • Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
  • Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
  • Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
  • A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
  • Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
  • Strong communication and stakeholder management skills, especially with non-technical teams.
  • Ability to thrive in a fast-paced, high-growth, and global environment.

Benefits

Comp & perks
  • Full-time employment
  • Hands-on IT support for employees
  • Opportunity for personal, professional, and financial growth