Harvey

Engineering Manager

• Establish an AI & Results Quality Program at Harvey: Establish offline and online eval processes and tools, and a culture of continuous iteration and experimentation.
• Build out core AI quality building blocks that can be reused across different teams and surface areas.
• Own search & retrieval quality, both for AI applications as well as other use cases.
• Work closely with product engineering to continuously improve the quality and capabilities of our AI & search products.
• Work closely with platform engineering to scale our capabilities.

Engineering Manager, AI Quality

Customer Success Manager

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
• Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

Enterprise Customer Success Manager

Sales

• Lead a team of consultative, solution-based, Mid Market software sales professionals to achieve ARR targets through both net new logo and expansion deals.
• Own managing and reporting on your book of business, including accurate revenue forecasting and pipeline maintenance.
• Proactively assist with recruiting and hiring new team members.
• Coach and develop Mid Market account executives to promote career growth.
• Refine our sales playbook to enable all sellers to better deliver consultative sales engagements at high velocity.
• Work cross-functionally across the organization to build effective sales processes and solutions that meet the needs of Harvey's clients.

Mid Market Sales Manager

Video Editor

• Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.
• Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.
• Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.
• Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.
• Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.
• Maintain a consistent brand voice, tone, and visual identity across all video content.
• Work with Customer Education Strategist to analyze engagement and retention metrics to improve effectiveness and viewer experience.
• Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance.
• Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility.
• Ensure all videos meet high production and accessibility standards (captions, pacing, clarity).

Video Content Creator, Customer Education

AI Engineer

• Conduct data collection, experimentation, and analysis to drive algorithmic development for RAG and multi-step AI pipelines.
• Zero-to-one product development: rapidly prototype, evaluate, integrate, and test new product features in close partnership with our legal team.
• Develop new AI native workflows: implement streaming, long-running tasks, procedural UX, etc. for new AI tasks.
• Partner with our legal team to design and implement a method for evaluating the correctness of document citations.
• Make targeted improvements to our RAG pipelines to improve answer quality for user questions over corpuses of complex data.
• Design and build systems that leverage state-of-the-art LLMs from multiple model providers.

Staff Applied AI Engineer

• Conduct data collection, experimentation, and analysis to drive algorithmic development for RAG and multi-step AI pipelines.
• Zero-to-one product development: rapidly prototype, evaluate, integrate, and test new product features in close partnership with our legal team.
• Develop new AI native workflows: implement streaming, long-running tasks, procedural UX, etc. for new AI tasks.
• Partner with our legal team to design and implement a method for evaluating the correctness of document citations.
• Make targeted improvements to our RAG pipelines to improve answer quality for user questions over corpuses of complex data.
• Design and build systems that leverage state-of-the-art LLMs from multiple model providers, including custom models.
• Work across the stack and with our legal team to create seamless multi-step AI workflows for complex legal tasks.

Senior Applied AI Engineer

General Counsel

• Draft, review, and negotiate Procurement-related agreements, including SaaS Agreements, Master Service Agreements, and Order Forms.
• Maintain and improve our Procurement function and our Procurement and contacts management systems.
• Provide training and develop resources in support of relevant cross-functional teams.

Procurement Counsel

Engineer

• Embed with customers to map out workflows, de‑risk constraints, and define crisp success metrics for custom builds.
• Design → prototype → productionize custom workflows: customize knowledge sources and retrieval pipelines, tool use/agents, prompts, and guardrails; then harden them for reliability, observability, and scale.
• Integrate workflows with clients systems (DMS, KM, ticketing, identity/SSO) and data sources; standing up secure connectors to the rest of the Harvey platform.
• Build and maintain evals & harnesses that capture real‑world quality on a client-by-client basis, wiring those signals into iteration loops and model choices.
• Operationalize adoption: run training, write crisp runbooks, and hand-off durable playbooks to customer champions—and to Harvey product/eng—so wins scale beyond one account.
• Surface field patterns (recurring prompts, tools, workflows, failure modes) that inform platform capabilities and future product bets.

Forward Deployed Engineer

Content Marketing Manager

• Create and maintain clear, concise informational articles and how-to guides.
• Revise and update content alongside product releases to ensure information is accurate and accessible.
• Process content requests from internal teams, editing existing content and reviewing new submissions for accuracy and clarity.
• Translate complex support workflows, policies, and system processes into clear, step-by-step documentation.
• Enhance articles with visuals (screenshots, charts, videos) and ensure formatting supports readability and quick comprehension.
• Maintain consistent terminology, tone, and style across articles to ensure audiences receive clear, aligned guidance.
• Regularly review customer questions, search behavior, and feedback to identify unclear or missing content, and update articles proactively to improve the usefulness of self-service resources.
• Periodically test content from a user perspective to ensure information is easy to locate, accurate, and actionable.
• Track article performance (views, deflection rate, feedback) to inform content improvements.
• Ensure knowledge bases are well-structured, tagged, and formatted to maximize accuracy and relevance when surfaced through search or self-service experiences.
• Identify and close knowledge gaps by working with stakeholders to anticipate customer needs.
• Audit existing content regularly for accuracy, readability, and completeness.
• Document and organize internal Standard Operating Procedures (SOPs) for content processes.
• Assist with communication of content and product updates to the department, explaining changes and impact.
• Contribute ideas to improve workflows and content development practices to ensure scalability as the company grows.
• Partner with Product and Marketing teams to stay aligned on new features and customer needs.
• Contribute to keeping internal teams informed of updates.
• Gather feedback from customer-facing teams and end users to continuously improve Help Center usability.
• Collaborate with the Customer Education Strategist to ensure Help Center content aligns with broader customer education goals.
• Work closely with the Support team to gather feedback, validate accuracy, and identify areas where documentation can improve efficiency and reduce escalations.

Content Specialist, Customer Education

• Shape the future of our Small and Medium-sized Business (SMB) go-to-market strategy.
• Coach and develop a high-performing team of Account Executives while also engaging directly with clients.
• Establish the cultural and operational foundations of our SMB sales team: building playbooks, creating scalable best practices, and setting expectations that drive both accountability and collaboration.
• Build feedback loops with Product, Marketing, and Customer Success that inform product development, pipeline generation, and the SMB customer lifecycle.
• Use data to forecast accurately, improve team performance, and prioritize accounts where Harvey can deliver the most impact.

SMB Sales Manager

Business Operations

• Translate company strategy into execution by identifying, prioritizing, and mobilizing key initiatives
• Own high-impact, cross-functional initiatives from inception to completion that move the needle for Harvey’s near-term and long-term growth
• Examples include: segment acceleration, new segment expansion, customer return on investment definition
• Influence Harvey’s decision-making by generating insights through research & analysis, writing proposals & recommendations, and driving alignment
• Facilitate our company’s operating rhythm by designing and implementing planning and review cycles (e.g., OKRs, business reviews)
• Depending on business priorities and needs, you may also: Incubate new sub-functions and business processes
• Upgrade our business intelligence (e.g., KPIs, dashboards, reports)

Business Operations Lead

Account Executive

• Own your book of business by prioritizing warm leads and a named account list
• Manage the new business lifecycle from prospecting to contracting
• Achieve and exceed revenue targets and other key sales metrics
• Build strong relationships with key decision-makers and stakeholders
• Conduct high velocity, tailored client evaluations including product demonstrations
• Effectively work cross-functionally to shape Harvey’s solutions
• Proactively develop tactics, collateral, and messaging to improve team performance

SMB Account Executive

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
• Design and deploy scalable 1:many solutions; drive scalability through documentation, playbooks, self-help materials, email cadences, and automation.
• Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Monitor customer health using analytics and feedback to ensure readiness for renewal and expansion opportunities.
• Relay client insights back to internal teams, aiding in the continuous improvement of our product and services.

Mid-Market Customer Success Manager

iOS Engineer

• Be a technical leader on Harvey's mobile engineering team, building enterprise-grade AI experiences for legal professionals on iOS devices.
• Architect and implement complex mobile features and drive technical decisions shaping mobile platform strategy.
• Mentor other engineers and collaborate across AI research, product, and backend engineering teams.
• Build enterprise-scale iOS application architecture using Swift and SwiftUI.
• Implement real-time AI assistant interactions with WebSocket integration across mobile devices.
• Develop voice dictation and transcription systems for on-the-go professional workflows.
• Implement document scanning and camera integration for mobile document capture.
• Develop enterprise-grade PDF viewing and annotation systems for complex documents.
• Design government-level security and authentication systems for sensitive professional matters.
• Build multi-tenant document vault collaboration with scalable permission systems.

Staff Software Engineer, iOS

• Own and lead mobile engineering projects, building enterprise-grade AI experiences for legal professionals on iOS devices
• Architect and implement complex mobile features, mentor other engineers, and drive technical decisions that shape Harvey's mobile platform strategy
• Work across multiple product lines, collaborating with our AI research, product, and backend engineering teams
• Part of an in-person team in San Francisco, solving complex problems at the intersection of AI, mobile development, and professional services

Senior/Staff Software Engineer, iOS

Recruitment

• Establish and drive senior hiring strategy across regions and functions.
• Own the end-to-end search process for executive and senior leadership roles.
• Partner with executives and hiring managers to define role requirements and success profiles.
• Build and maintain diverse pipelines of leadership talent through sourcing, networking, and market mapping.
• Drive best-in-class candidate experience at the most senior levels.
• Collaborate with external search firms where needed.
• Create scalable processes and metrics for leadership hiring.
• Act as a trusted advisor to founders and leadership team on market trends and talent strategy.
• High-impact role combining relationship-building, research, and process creation.

Leadership Recruiter

Brand Designer

• Develop and maintain the core assets that bring Harvey’s brand to life: templates, guidelines, libraries, and tools that scale across the company.
• Concept, design, and produce materials for customer stories, product launches, out-of-home, and global marketing campaigns.
• Design and evolve Harvey’s website, blog, and other digital surfaces where the brand shows up.
• Create visual systems and assets for presentations, social, and thought leadership to ensure consistency and impact.
• Design event collateral, signage, and physical touchpoints that extend the Harvey identity into real-world spaces.
• Work closely with marketing, product design, engineering, and leadership to align brand and business goals.
• Uphold a high bar for design rigor; give and receive feedback to ensure every output meets Harvey’s standards.

• Establish and drive senior hiring strategy across regions and functions
• Own the end-to-end search process for executive and senior leadership roles
• Partner with executives and hiring managers to define role requirements and success profiles
• Build and maintain diverse pipelines of leadership talent through sourcing, networking, and market mapping
• Drive best-in-class candidate experience at the most senior levels
• Collaborate with external search firms where needed
• Create scalable processes and metrics for leadership hiring
• Act as a trusted advisor to founders and leadership team on market trends and talent strategy

Manager

• Draft, review, and negotiate NDAs, Procurement Agreements, Master Service Agreements, Order Forms, and marketing collateral
• Maintain and improve our contacts management system and help expand our Legal Operations function
• Provide training and develop resources in support of our sales and other cross-functional teams
• Interface with cross-functional teams including procurement, go-to-market, deal operations and marketing teams to ensure fast and efficient execution of agreements
• Focus on the efficient operation of the commercial team (including its contracts management system) and Harvey’s legal department
• Opportunity to pick up other aspects of the legal work that supports our company

Contracts Manager

Account Manager

• Operationalize and manage Harvey’s strategic law school relationships and ensure partner success
• Define the strategic vision for Harvey’s law school program, including success metrics, KPIs, branding and marketing strategies
• Define entry and support strategy for serving academic institutions globally and tailor strategy by market/geography
• Own day-to-day relationship with law school partners as single point of contact across enablement and success
• Drive and manage training, support operations, and academic programming to ensure schools deploy Harvey to further academic missions
• Coordinate across Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to meet partner needs and maintain internal alignment

Partnerships Lead – Law Schools

• Draft, review, and negotiate NDAs, Procurement Agreements, Master Service Agreements, Order Forms, and marketing collateral
• Interface with procurement, go-to-market, deal operations and marketing teams to ensure fast and efficient execution of agreements
• Maintain and improve the contracts management system and help expand the Legal Operations function
• Provide training and develop resources in support of sales and other cross-functional teams
• Focus on efficient operation of the commercial team and Harvey’s legal department
• Pick up additional legal work and broaden responsibilities as company grows

Backend Engineer

• Backend Software Engineer on the Product Engineering team at Harvey, owning and leading engineering projects across product lines
• Work with AI, Legal, and GTM teams to build secure systems
• Role involves building end-to-end backend for genAI products
• Retrieval over petabyte-scale documents
• Organizational-level interfaces to collaborate with AI
• Managing dedicated GPU capacity across 5+ regions
• 1000-step planning agents that help take companies public
• Government-level security for sensitive matters
• Evaluating LLMs across a 10k+ leaf taxonomy of tasks
• Internet-scale data collection from 50+ jurisdictions
• Based in San Francisco, hybrid/in-person model with relocation assistance

Staff Software Engineer, Backend

• As an Enterprise Account Executive at Harvey within our corporate in-house segment, you will drive the growth and success of our AI solutions for legal teams at large enterprises.
• You will be responsible for establishing and growing relationships with enterprise customers, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity.
• Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work.
• Win new business and drive revenue for Harvey within the legal teams at large enterprises, owning the full sales cycle, from outbound to close
• Develop and manage a named account list and be responsible for the full sales cycle from prospecting to contracting to onboarding, launching, and growing new users.
• Achieve and exceed revenue targets and other key sales metrics.
• Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs.
• Build strong, long-term relationships with customer decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs.
• In collaboration with GTM, Product, and Marketing teams, continuously refine our value proposition, sales methodology, and market positioning to resonate with legal decision-makers, collaborating cross-functionally to differentiate our offerings for legal teams
• Navigate complex legal stakeholder ecosystems including Chief Legal Officers, executives, administrators, IT departments, and procurement offices to build consensus
• Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.
• Inform product roadmaps and features by gathering feedback from users and conveying legal customer needs

Enterprise Account Executive, In-House

• Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows.\n• Partners with the largest law firms and professional service providers, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.\n• Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.\n• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.\n• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.\n• Role Overview: As an Enterprise Account Executive at Harvey within our law firm segment, you will drive the growth and success of our AI solutions within the legal and professional services markets.\n• What You’ll Do: Develop and manage a named account list; full sales cycle; achieve and exceed revenue targets; collaborate with cross-functional teams; build relationships; conduct product demonstrations; develop our sales playbook.

Engineering Manager, AI Quality

Enterprise Customer Success Manager

Mid Market Sales Manager

Video Content Creator, Customer Education

Staff Applied AI Engineer

Senior Applied AI Engineer

Procurement Counsel

Forward Deployed Engineer

Content Specialist, Customer Education

SMB Sales Manager

Business Operations Lead

SMB Account Executive

Enterprise Customer Success Manager

Mid-Market Customer Success Manager

Staff Software Engineer, iOS

Senior/Staff Software Engineer, iOS

Leadership Recruiter

Brand Designer

Leadership Recruiter

Contracts Manager

Partnerships Lead – Law Schools

Contracts Manager

Staff Software Engineer, Backend

Enterprise Account Executive, In-House

Enterprise Account Executive, Law Firms