Harvey

Product Operations

• Own intake, triage, and prioritization of customer feature requests
• Triage customer-reported data and product issues, assess severity and impact, coordinate resolution, and ensure timely communication
• Manage external technology partner relationships, including onboarding, ongoing operations, issue resolution, and delivery quality
• Plan and run early-access programs, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations
• Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping initiatives on track
• Translate customer, partner, and internal feedback into requirements, prioritized workstreams, and recommendations
• Create and maintain documentation, playbooks, and enablement materials
• Identify recurring operational challenges and implement lightweight systems, automation, and processes
• Connect data product surfaces, Engineering, GTM, customers, and external technology partners to turn signals into coordinated action

Senior Product Operations Manager, Data

Product Marketing

• Define how Harvey solves real legal problems by translating product capabilities into workflows for law firms, in-house teams, and emerging solutions
• Translate features into end-to-end use cases and workflows for partners, associates, GCs, legal ops, and innovation leaders
• Partner with Product and Core Product Marketing on launches, roadmap conversations, and customer-problem- and outcome-based positioning
• Develop persona- and practice-area-specific messaging across segment sizes, geographies, and legal functions
• Enable Sales and Customer Success with solution-led messaging, demo storylines, and customer-ready materials for enterprise sales motions
• Partner with Demand Gen and Content on full-funnel campaigns, thought leadership, demand generation, and pipeline maturation
• Turn customer and field insights into solution definitions, messaging, and prioritization inputs for Product and GTM teams

Senior Product Marketing Manager, Solutions

• Define how Harvey solves real legal problems by translating product capabilities into workflows for law firms, in-house teams, and emerging solutions
• Translate features into end-to-end use cases and workflows for partners, associates, GCs, legal operations, and innovation leaders
• Partner with Product and Core Product Marketing on launches, roadmap conversations, and customer-problem- and outcome-based positioning
• Develop persona- and practice-area-specific messaging across segment sizes, geographies, and legal functions
• Enable Sales and Customer Success with solution-led messaging, demo storylines, and customer-ready materials for enterprise sales motions
• Partner with Demand Generation and Content on full-funnel campaigns, thought leadership, demand generation, and pipeline maturation
• Turn customer and field insights into solution definitions, messaging, and prioritization inputs for Product and GTM teams

Accounting Manager

• Own technical accounting, financial reporting, and internal controls in a multi-product SaaS environment
• Research and document complex accounting positions under U.S. GAAP and, where applicable, IFRS
• Prepare technical accounting memos for significant and non-routine transactions
• Partner with Product, Sales, Legal, Partnerships, Corporate Accounting, Revenue Accounting, and StratFin teams
• Assess accounting implications of new products, pricing structures, partnerships, contracts, and commercial arrangements
• Monitor and implement new accounting standards and communicate impacts to stakeholders
• Partner with external auditors and technical accounting consultants
• Own accounting policies and related controls
• Prepare and review internal and external financial statements and footnote disclosures
• Design, implement, and maintain scalable internal controls for future public-company readiness and SOX compliance
• Lead IPO-readiness technical accounting and reporting workstreams
• Support month-end, quarter-end, and year-end close processes
• Develop accounting policies and procedures
• Prepare reporting and analysis for senior leadership, the board, investors, and lenders

Head of Technical Accounting and Reporting

Director

• Build Harvey's government affairs and public policy function from scratch
• Establish the strategy, engagement framework, stakeholder relationships, and policy positions
• Build and maintain relationships with policymakers, regulators, bar associations, judicial, legislative, and regulatory bodies
• Develop Harvey's public policy narrative with the Chief Strategy Officer, senior legal leadership, and communications
• Maintain bipartisan and cross-jurisdictional institutional credibility
• Advocate for positions supporting Harvey’s product strategy and the broader legal profession
• Bridge the external policy environment with product and go-to-market teams
• Surface emerging compliance requirements, public-sector opportunities, and ethically complex AI and legal issues
• Help position Harvey to serve government legal departments and regulated industries
• Hire and develop regional government affairs managers across key markets
• Establish stakeholder tracking, regulatory monitoring, and policy calendar infrastructure
• Report directly to the Chief Strategy Officer

Director, Government Affairs – Public Policy

• Own the quality bar for Harvey’s human evaluations and make outputs decision-grade for Product, Engineering, and AI Research
• Author and maintain evaluation guidelines, instructions, benchmarks, and gold references for contract attorneys
• Arbitrate ambiguous or disputed judgments
• Standardize rubric and evaluation design into repeatable templates and a documented methodology
• Own contract-attorney onboarding, calibration training, inter-rater reliability, and quality feedback loops
• Define and maintain failure-mode and error taxonomies
• Run QA on vendor and contract-attorney deliverables before launch decisions
• Ensure quality across jurisdictions and non-English geographies
• Establish a standard method for analyzing evaluation results
• Build operational dashboards tracking rater capability and evaluation-program health
• Support Applied Legal Research in certifying evaluations before scaling them to contract attorneys
• Partner with Applied Legal Research and Analytics to compare human evaluations with online signals and identify expanded insights

Senior Product Operations Manager, Evaluation Quality

Engineering Manager

• Design and execute end-to-end programs supporting the Legal Engineering team's operational rhythm
• Build and maintain processes, tooling, and documentation enabling Legal Engineering managers to operate consistently across US, EMEA, and APAC
• Drive change management initiatives as the Legal Engineering organization scales
• Ensure smooth adoption of new processes and tools
• Partner with Legal Engineering managers, Sales Operations, Product, and leadership to translate strategic priorities into executable programs with measurable outcomes
• Build program management infrastructure from the ground up within a high-growth function at the intersection of AI and legal services

Legal Engineering Program Manager

Security Engineer

• Design, implement, and govern security controls for cross-application data flows, API integrations, OAuth connections, and third-party SaaS platforms
• Build and operate Harvey's legal hold infrastructure
• Provide security oversight across the SaaS application lifecycle
• Support endpoint security policies and vulnerability management
• Develop scripts and integrations that extend visibility across corporate systems

Staff Corporate Security Engineer

• Design, implement, and govern security controls for cross-application data flows and third-party SaaS platforms
• Build and operate Harvey's legal hold infrastructure
• Provide security oversight across the SaaS application lifecycle
• Support endpoint security policies and vulnerability management
• Develop scripts and integrations to extend visibility across corporate systems

• Design, build, and operate Harvey's core security services — authentication, authorization, access governance, secrets management, and privileged access — across workforce, infrastructure, and production environments
• Own Harvey's identity infrastructure end-to-end, including SSO, SCIM, and the fine-grained authorization our enterprise customers require
• Build secure-by-default libraries, paved-road abstractions, and self-service tooling so engineering teams can identify, remediate, and prevent security issues without waiting on us
• Take these systems from greenfield to production-grade: define the architecture, ship it, instrument it, and own its reliability
• Contribute to incident response and drive technical mitigation when security issues surface
• Raise the security bar across engineering through design reviews, code reviews, and technical mentorship

Senior Software Engineer, Security

Business Operations

• Turn company strategy into execution by identifying and prioritizing the initiatives that matter most for Harvey's near-term and long-term growth
• Champion value engineering across the customer lifecycle
• Own other high-impact, cross-functional initiatives from inception to completion
• Influence Harvey's decision-making by generating insights through research & analysis
• Upgrade our business intelligence and how we manage the rhythm of the business

Business Operations Associate

• Turn company strategy into execution by identifying and prioritizing the initiatives that matter most for Harvey's near-term and long-term growth
• Champion value engineering across the customer lifecycle, helping customers articulate, quantify, and realize the business impact of their investment
• Own other high-impact, cross-functional initiatives from inception to completion (e.g., accelerating growth in specific segments, driving programs centered on customer adoption & usage)
• Influence Harvey's decision-making by generating insights through research & analysis, writing proposals & recommendations, and driving alignment
• Depending on business priorities and needs, you may also:
• Incubate new sub-functions and business processes
• Upgrade our business intelligence and how we manage the rhythm of the business (e.g., KPIs, dashboards, cadences)

• Partner closely with Sales Leadership, Revenue Operations, Finance, Recruiting, and People Business Partners to support Harvey's rapidly growing commercial organization.
• Serve as a trusted advisor to leaders on compensation decisions across Sales, Customer Success, Solutions Architecture, and other GTM functions.
• Develop market-informed recommendations for new hires, promotions, organizational changes, and evolving GTM roles.
• Act as Harvey's subject matter expert on GTM compensation and external market practices.
• Leverage market benchmarking and industry trends to advise leaders on competitive compensation strategies.
• Help ensure Harvey's compensation programs remain equitable, competitive, and aligned with our overall compensation philosophy.
• Partner with Recruiting on compensation for strategic GTM hires.
• Partner closely with Revenue Operations as they design and evolve sales incentive programs.
• Provide guidance on market practices, pay mix, incentive structures, governance, and scalability.
• Help evaluate new approaches as Harvey expands into new products, markets, and customer segments.
• Help build scalable frameworks and governance for GTM compensation.
• Analyze internal and external compensation data to support executive decision making.
• Influence senior leaders through thoughtful recommendations backed by data and market insight.

Compensation Business Partner, GTM

• Partner closely with Sales Leadership, Revenue Operations, Finance, Recruiting, and People Business Partners to support Harvey's rapidly growing commercial organization.
• Serve as a trusted advisor to leaders on compensation decisions across Sales, Customer Success, Solutions Architecture, and other GTM functions.
• Develop market-informed recommendations for new hires, promotions, organizational changes, and evolving GTM roles.
• Act as Harvey's subject matter expert on GTM compensation and external market practices.
• Leverage market benchmarking and industry trends to advise leaders on competitive compensation strategies.
• Help ensure Harvey's compensation programs remain equitable, competitive, and aligned with our overall compensation philosophy.
• Partner with Recruiting on compensation for strategic GTM hires.
• Partner closely with Revenue Operations as they design and evolve sales incentive programs.
• Provide guidance on market practices, pay mix, incentive structures, governance, and scalability.
• Bring an external compensation perspective to incentive design discussions while ensuring alignment with Harvey's broader compensation philosophy.
• Help evaluate new approaches as Harvey expands into new products, markets, and customer segments.
• Help build scalable frameworks and governance for GTM compensation.
• Analyze internal and external compensation data to support executive decision making.
• Influence senior leaders through thoughtful recommendations backed by data and market insight.

Operations

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Senior Product Operations Manager, Data

Senior Product Marketing Manager, Solutions

Senior Product Marketing Manager, Solutions

Head of Technical Accounting and Reporting

Director, Government Affairs – Public Policy

Senior Product Operations Manager, Evaluation Quality

Legal Engineering Program Manager

Staff Corporate Security Engineer

Staff Corporate Security Engineer

Senior Software Engineer, Security

Business Operations Associate

Business Operations Associate

Compensation Business Partner, GTM

Compensation Business Partner, GTM

Technical User Operations Specialist – EMEA