Senior Product Operations Manager, Data

Harvey

Product Operations Manager improving data operations for Harvey’s legal AI platform. Coordinating customer issues, partners, early-access programs, and cross-functional launches.

Posted 8/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $155,400 - $233,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer feature requests, coordinating cross-functional launches, and driving alignment across Product, Engineering, and GTM teams. Proficient in creating documentation and playbooks while implementing scalable systems to enhance operational efficiency.

Highest-signal resume keywords

Product OperationsProgram ManagementTechnical Program ManagementCross-Functional AlignmentVendor Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Feature Request PrioritizationData AssessmentOperational Readiness ValidationEarly-Access Program ManagementDocumentation CreationIssue TriageAutomation ImplementationUsage AnalysisFeedback CollectionLaunch Coordination

Soft Skills

Strong Written CommunicationProblem-SolvingCollaboration

Industry Keywords

SaaSHigh-Growth TechTechnical Product SurfaceIntegration Management

About the role

Key responsibilities & impact

Own intake, triage, and prioritization of customer feature requests
Triage customer-reported data and product issues, assess severity and impact, coordinate resolution, and ensure timely communication
Manage external technology partner relationships, including onboarding, ongoing operations, issue resolution, and delivery quality
Plan and run early-access programs, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations
Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping initiatives on track
Translate customer, partner, and internal feedback into requirements, prioritized workstreams, and recommendations
Create and maintain documentation, playbooks, and enablement materials
Identify recurring operational challenges and implement lightweight systems, automation, and processes
Connect data product surfaces, Engineering, GTM, customers, and external technology partners to turn signals into coordinated action

Requirements

What you’ll need

3–5+ years in Product Operations, Program Management, Technical Program Management, or a related operational role at a high-growth tech or SaaS company
Ideally supporting data, integrations, or a technical product surface
Experience triaging and prioritizing inbound requests and issues at volume
Ability to engage directly with data and technical issues to assess severity and impact
Experience managing external vendor or technology partner relationships, including onboarding and delivery quality
Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment
Strong written communication and ability to turn feedback into clear requirements, playbooks, and documentation
Proven ability to drive cross-functional alignment across Product, Engineering, and GTM without direct authority
Preference for lightweight, scalable systems over heavy processes

Benefits

Comp & perks

Equity plan
Benefits program
Comprehensive health coverage
Dental coverage
Vision coverage
Retirement benefits with 401(k) match up to 4%
Flexible PTO
Bonus eligibility