Harvey

Manager

• Lead outreach, relationship development, and onboarding for UK and EMEA law schools — from flagship institutions to smaller schools.
• Serve as the primary point of contact for every school in your portfolio — owning relationships with faculty, library staff, student organizations, and administrators across each partner institution.
• Run all product training, demos, workspace setup, and activation events for your portfolio — including semester-start all-hands pushes, large-group faculty workshops, and 1:1 curriculum advisory sessions. Draw on the global Content Specialist and CS Lead for materials and operational support.
• Launch and own the UK/EMEA student ambassador and faculty champion networks, adapting the US model for UK and European legal education norms.
• Advise faculty and curriculum committees on how to integrate Harvey into courses, clinics, and legal writing programs — doing the hands-on work that makes academic embeds real.
• Build the playbook for each new market; execute the September 2026 international launch across Paris, Berlin, Singapore, and the Nordics.
• Partner with Harvey's UK commercial team, legal engineering, and marketing on in-market events, firm-to-school pipeline, and co-activation opportunities.

Law School Manager, International

Operations

• Create a great employee experience through hands-on IT support for employees in our New York City office.
• Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
• Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack.
• Collaborate with the IT team on automation, documentation, and process improvements.

IT Operations Analyst

Recruitment

• Own end-to-end interview coordination for assigned roles, including scheduling across time zones, managing last-minute changes, and ensuring candidates and interviewers have clear, accurate information.
• Act as day-of “air traffic control” for onsites and virtual loops — monitoring schedules in real time, troubleshooting issues (no-shows, tech problems, late changes), and keeping recruiters and hiring managers informed.
• Prepare and distribute interview materials, agendas, and debrief logistics so interviewers are set up to run high-quality, consistent conversations.
• Execute recruiting processes in Ashby and Workday with a high bar for data accuracy — creating and updating requisitions, moving candidates through stages, triggering approvals, and closing out hires and rejections on time.
• Maintain clean, audit-ready data in Ashby and Workday by enforcing required fields, QA-ing entries, and resolving discrepancies in partnership with Recruiting and People Operations.
• Run recurring operational workflows (e.g., offer approvals, background check initiation, onboarding handoff tasks) to ensure every hire flows smoothly from candidate to employee.

Recruiting Coordination and Operations Specialist

Customer Success Manager

• Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
• Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
• Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
• Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
• Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
• Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform

Customer Success Manager – Enterprise

Compliance

• Build the business case and strategic roadmap for compliance investments, articulating ROI, certification sequencing, and market opportunity to leadership
• Lead gap assessments and compliance readiness evaluations across applicable frameworks, producing maturity baselines and prioritized remediation roadmaps
• Select, onboard, and manage third-party assessors and compliance advisors; hold partners accountable to timelines and escalate risks early
• Drive audit readiness — coordinating evidence collection, continuous monitoring, and audit documentation management with Engineering and Security
• Support customer security reviews, RFP responses, and due diligence conversations as the authoritative internal voice on Harvey's compliance posture
• Build and lead a small team: hire, set direction, develop members, and scale program operations as Harvey's footprint grows

Senior Compliance Manager

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey.
• Serve as the primary contact for clients with a prescriptive and consultative approach.
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
• Travel may be required from time to time, including visits to customer office locations and company offices.

Enterprise Customer Success Manager

Sales Development Rep

• Build revenue pipeline aligned with Harvey’s strategic customer profile using a variety of outbound tools and highly personalized outreach.
• Proactively prospect into target accounts across EMEA through email, phone, LinkedIn, and other creative outbound strategies.
• Source and qualify new sales opportunities through both outbound prospecting and inbound lead follow-up.
• Conduct thoughtful discovery conversations to understand customer workflows and determine strong opportunities for the sales team.
• Respond quickly to inbound interest and ensure timely qualification and follow-up.
• Partner closely with Account Executives to develop opportunities and support early-stage deal progression.
• Provide data-driven insights to inform sales strategies and improve prospecting effectiveness.
• Contribute to developing Harvey’s sales playbook and document learnings as we scale the team globally.
• Consistently achieve and exceed qualified pipeline and activity targets.

Sales Development Representative, German Speaking

General Counsel

• Draft, review, and negotiate commercial AI SaaS contracts and other technology and AI-related agreements
• Provide training and develop resources in support of our sales and other cross-functional teams
• Opportunity to pick up other aspects of the legal work that supports our company

Senior Commercial Counsel

• Draft, review, and negotiate commercial AI SaaS contracts and other technology and AI-related agreements
• Provide training and develop resources in support of our sales and other cross-functional teams

SEO Marketing

• Define and execute the SEO strategy and roadmap across harvey.ai and all Harvey web properties, balancing quick wins with compounding investments.
• Build and maintain an SEO playbook: processes, templates, and guardrails, that scales content production without sacrificing quality or search integrity.
• Own the content calendar for SEO-driven pieces in partnership with content, PMM, engineers, spanning buyer journey stages from awareness to purchase.
• Develop and own Harvey's AEO / GEO strategy: ensure Harvey is consistently cited, referenced, and surfaced when our buyers query AI answer engines.
• Implement entity consistency across all Harvey web properties and optimize content for extractability.
• Partner with thought leadership to grow Harvey's LLM citation footprint with earned mentions.
• Build a monitoring infrastructure to track Harvey's presence and accuracy in AI-generated answers across major platforms.
• Partner with engineering on web infrastructure decisions that affect crawlability and indexing
• Establish SEO observability: automated alerting for ranking drops, crawl anomalies, indexing failures, and Core Web Vitals regressions.
• Build and own analytics that track organic performance: from keyword rankings and impressions to pipeline attribution.
• Design and run controlled SEO and CRO experiments with statistical rigor; translate results into recommendations and report findings to leadership.
• Develop a measurement framework for AEO.
• Connect organic performance to revenue outcomes: pipeline, demo requests, trial signups, and attributed ARR.
• Collaborate with engineering on infrastructure and platform decisions that affect search performance.
• Partner with content, PMM, and design to embed SEO and AEO best practices into the content creation workflow from the start.
• Present SEO/AEO strategy, roadmap, and performance to marketing leadership and company stakeholders
• Proactively identify and scope opportunities to grow the function

SEO/GEO Lead

• Own Harvey's Organic Search Strategy
• Define and execute the SEO strategy and roadmap across harvey.ai and all Harvey web properties, balancing quick wins with compounding investments.
• Build and maintain an SEO playbook: processes, templates, and guardrails, that scales content production without sacrificing quality or search integrity.
• Own the content calendar for SEO-driven pieces in partnership with content, PMM, engineers, spanning buyer journey stages from awareness to purchase.
• Develop and own Harvey's AEO / GEO strategy: ensure Harvey is consistently cited, referenced, and surfaced when our buyers query AI answer engines.
• Implement entity consistency across all Harvey web properties and optimize content for extractability.
• Partner with thought leadership to grow Harvey's LLM citation footprint with earned mentions.
• Build a monitoring infrastructure to track Harvey's presence and accuracy in AI-generated answers across major platforms.
• Partner with engineering on web infrastructure decisions that affect crawlability and indexing
• Establish SEO observability: automated alerting for ranking drops, crawl anomalies, indexing failures, and Core Web Vitals regressions.
• Build and own analytics that track organic performance: from keyword rankings and impressions to pipeline attribution.
• Design and run controlled SEO and CRO experiments with statistical rigor; translate results into recommendations and report findings to leadership.
• Develop a measurement framework for AEO.
• Connect organic performance to revenue outcomes: pipeline, demo requests, trial signups, and attributed ARR.
• Collaborate with engineering on infrastructure and platform decisions that affect search performance.
• Partner with content, PMM, and design to embed SEO and AEO best practices into the content creation workflow from the start.
• Present SEO/AEO strategy, roadmap, and performance to marketing leadership and company stakeholders
• Proactively identify and scope opportunities to grow the function

Engineering Manager

• Lead, develop, and scale a team of Legal Engineering Managers and their organizations serving Harvey's law firm customers.
• Build the systems, processes, and operating mechanisms that enable Legal Engineering to deliver exceptional customer outcomes at scale.
• Partner closely with Product, Engineering, Sales, Customer Success, and Operations to align priorities and drive execution across the business.
• Act as a trusted advisor to law firm leaders and an influential partner to senior stakeholders across Harvey.
• Drive organizational performance through effective planning, resource management, talent development, and operational excellence.
• Help define the future of Legal Engineering and how Harvey partners with the world's leading law firms.

Head of AMER Legal Engineering – Law Firms

Head of Legal Engineering, AMER

• Lead, develop, and scale a team of Legal Engineering Managers serving Harvey's in-house customers.
• Build the systems, processes, and operating mechanisms that enable Legal Engineering to deliver exceptional customer outcomes at scale.
• Partner closely with Product, Engineering, Sales, Customer Success, and Operations to align priorities and drive execution across the business.
• Act as a trusted advisor to legal department leaders and an influential partner to senior stakeholders.
• Drive organizational performance through effective planning, resource management, talent development, and operational excellence.
• Help define the future of Legal Engineering and how Harvey partners with the world's leading corporate legal departments.

Head of Legal Engineering – AMER

• Lead, develop, and scale a team of Legal Engineering Managers and their organizations serving Harvey's in-house customers.
• Build the systems, processes, and operating mechanisms that enable Legal Engineering to deliver exceptional customer outcomes at scale.
• Partner closely with Product, Engineering, Sales, Customer Success, and Operations to align priorities and drive execution across the business.
• Act as a trusted advisor to legal department leaders and an influential partner to senior stakeholders across Harvey.
• Drive organizational performance through effective planning, resource management, talent development, and operational excellence.
• Help define the future of Legal Engineering and how Harvey partners with the world's leading corporate legal departments.