Guesty

Manager

• Create and execute a territory plan to build and maintain a pipeline of opportunities, ensuring attainment of individual revenue targets.
• Lead generation while becoming a part of the local business community within the short-term rental sphere.
• Develop a contact & call strategy to achieve and exceed targets.
• Daily outreach using a discovery, value pitch and compelling closing statements to gain commitment.
• Conducting live product demonstrations in person or via video calls.
• Manage prospect communication and Pipeline in Salesforce (CRM).
• Develop and maintain relationships with prospects in your target list.
• Negotiate contracts.
• Close deals!
• Research your target market and provide ongoing feedback to relevant teams (product, marketing, sales, strategy).
• Represent Guesty at trade shows.

Market Manager

Customer Support

• Responding to customer queries in a timely and accurate way, via email, chat or phone.
• Providing step by step technical help, both written and verbal, with great attention to details.
• Diagnosing customer issues, solving problems and helping with queries about their account.
• Managing a ticket queue based on priority and SLA protocols.
• Share and contribute to the knowledge base.
• Working closely with our developers and technical teams to ensure customer satisfaction.

Accounting Specialist, Customer Experience

Support Engineer

• Help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, and new feature complexities.
• Investigate and resolve customer requests and queries using ticketing, content and task management tools.
• Advise clients/partners on Guesty's best practices on API implementation.
• Lead personal/team projects such as designing & developing new internal tools.
• Create internal knowledge base articles to improve solve time and client satisfaction.
• Escalate and resolve issues with the Product and Engineering teams by completing bug reports.
• Provide support to users around the world as part of Guesty's global support team.

API Support Engineer

• Managing, developing, and supporting a team of tenured and technical agents (Tier 1 & Tier2).
• Maintaining the team’s professional goals.
• Monitoring their performance, QA, and KPIs.
• Conducting hands-on, effective feedback conversations with the team.
• Diagnosing and assisting with complex customer issues.
• Identifying areas for each agent’s personal growth and development and guiding them through professional advancement.
• Managing a ticket queue based on priority and SLA protocols.
• Working closely with our developers, technical teams, and other key stakeholders to ensure customer satisfaction.
• Assisting in managing customer queries in a timely and accurate way, via email, chat or phone.
• Managing projects and tasks related to the Customer Solutions department.
• Analyzing data trends to improve KPIs and team performance.

Customer Experience Team Leader

Onboarding Specialist

• Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
• Clearly communicate the value of the platform and its key capabilities, encouraging account activation and feature adoption—driving conversion and retention.
• Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
• Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
• Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
• Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
• Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.

Customer Onboarding Consultant

• Deliver outstanding customer service by swiftly resolving complex website-related and Guesty platform related queries via primarily chat and ticket, as well as some phone
• Demonstrate strong troubleshooting skills to diagnose and solve technical website issues efficiently, including HTML/CSS problems, design elements, and functionality concerns
• Guide users through our website builder features and functionality with patience and clarity, helping them create and optimize their online presence
• Assist customers with website customization, template selection, domain configuration, and integration with third-party services
• Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
• Contribute to and maintain our knowledge base with website-specific tutorials, best practices, and common solutions
• Collaborate closely with web developers and technical teams to ensure customer satisfaction and website functionality
• Adapt quickly to changing priorities and new website builder features and updates
• Identify and communicate patterns in customer website issues to help improve our products and processes
• Act as a customer advocate—ensuring their voices are heard and their website needs are met

Website Customer Experience Specialist

Controller

• Assisting with the monthly closing process and preparation of investor reports while working closely together with other departments
• Preparation of the consolidated financial statements of the Company and its subsidiaries
• Support quarterly reviews, year-end audit processes and tax returns with external auditors
• Developing and implementing new financial processes including implementation of new GAAPs
• Ensuring quality control over financial transactions and reporting
• Support international financial activities
• Supporting optimization of processes throughout the department/company for improved efficiency
• Provide ongoing responses on financial issues to various functionaries in the company
• Undertake ad-hoc financial tasks such as collecting, analyzing and summarizing financial data

Chief Marketing Officer

• Lead annual and quarterly marketing planning processes and align strategy with company objectives and GTM priorities
• Own global marketing budget allocation, headcount planning, and ROI modeling in partnership with Finance, BI and RevOps
• Develop and manage marketing KPIs, dashboards, and scorecards across brand, demand gen, product marketing, and customer marketing
• Partner with Sales, Product, and Customer Success to ensure marketing plans support pipeline goals, product launches, and customer lifecycle needs
• Manage budgets across business portfolio brands (Rentals United and Yield Planet) to optimize yearly revenue objectives
• Act as coordination hub for Local Country Managers in key territories, ensuring alignment and appropriate materials
• Deliver reporting and insights to the CMO and executive team to guide strategic decisions
• Drive marketing best practices, global governance, and enablement across regional and functional marketing teams

Head of Marketing Strategy and Planning

Consultant

• Lead the onboarding process: system configuration, comprehensive user training, and customer relationship management.
• Build strong relationships with key customers and act as their trusted advisor.
• Customize and optimize account settings to meet specific client requirements.
• Conduct engaging product training sessions via video conferencing; tailor training to customer needs.
• Maintain regular follow-ups to increase customer engagement and product utilization.
• Serve as the primary point of contact for clients during onboarding; address product usage questions.
• Develop deep product expertise across the Guesty platform to assist customers effectively.
• Troubleshoot technical issues that impede system use and provide timely solutions.
• Assess customer business and technical needs; recommend optimized configurations and best practices.
• Collect customer requirements, manage data migration and validation, and configure software accordingly.
• Gather customer feedback and relay to Product teams; create best practices and onboarding materials.
• Handle escalations in coordination with CSM and CX teams to resolve technical issues.

Professional Services Consultant, Italian Speaker

Administrative Assistant

• Manage the daily operations of offices in Cebu and Manila and support teams in day-to-day activities.
• Financial Oversight: Manage and reconcile financial records, including petty cash and company credit cards; support budgeting and monitor financial activities.
• Procurement and Inventory: Oversee procurement of office supplies, pantry items, and celebratory needs; maintain accurate inventory records.
• Office Management: Address facilities-related concerns; ensure office cleanliness and maintenance; manage meeting room bookings and coordinate office activities/events.
• Communication and Support: Serve as main point of contact for office-related inquiries; manage employee onboarding and offboarding; disseminate internal announcements.
• Business Continuity, Compliance & Safety: Develop and implement business continuity plans and safety guidelines; monitor potential risks; manage business certification processes and regulatory requirements (DOLE, OSH).
• Vendor and Supplier Management: Coordinate with vendors and suppliers; manage contracts and ensure timely delivery of goods and services.
• Travel Management: Assist with employee travel arrangements and related support.

Office Manager

• Create and execute a territory plan to build and maintain a pipeline of opportunities, ensuring attainment of individual revenue targets
• Lead generation while becoming a part of the local business community within the short-term rental sphere
• Develop a contact & call strategy to achieve and exceed targets
• Daily outreach using a discovery, value pitch and compelling closing statements to gain commitment
• Conduct live product demonstrations in person or via video calls
• Manage prospect communication and Pipeline in Salesforce (CRM)
• Develop and maintain relationships with prospects in your target list
• Negotiate contracts
• Close deals
• Research your target market and provide ongoing feedback to relevant teams (product, marketing, sales, strategy)
• Represent Guesty at trade shows

Market Manager

Accounting Specialist, Customer Experience

API Support Engineer

Customer Experience Team Leader

Customer Onboarding Consultant

Website Customer Experience Specialist

Controller

Head of Marketing Strategy and Planning

Professional Services Consultant, Italian Speaker

Office Manager

Market Manager

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