Guesty

Content Marketing Manager

AI-native Content Creator

Manager

• Create and execute a territory plan to build and maintain a pipeline of opportunities, ensuring attainment of individual revenue targets
• Lead generation while becoming a part of the local business community within the short-term rental sphere
• Develop a contact & call strategy to achieve and exceed targets
• Daily outreach using a discovery, value pitch and compelling closing statements to gain commitment
• Conduct live product demonstrations in person or via video calls
• Manage prospect communication and Pipeline in Salesforce (CRM)
• Develop and maintain relationships with prospects in your target list
• Negotiate contracts
• Close deals
• Research your target market and provide ongoing feedback to relevant teams (product, marketing, sales, strategy)
• Represent Guesty at trade shows

Market Manager

Administrative Assistant

• Manage the daily operations of offices in Cebu and Manila and support teams in day-to-day activities.
• Financial Oversight: Manage and reconcile financial records, including petty cash and company credit cards; support budgeting and monitor financial activities.
• Procurement and Inventory: Oversee procurement of office supplies, pantry items, and celebratory needs; maintain accurate inventory records.
• Office Management: Address facilities-related concerns; ensure office cleanliness and maintenance; manage meeting room bookings and coordinate office activities/events.
• Communication and Support: Serve as main point of contact for office-related inquiries; manage employee onboarding and offboarding; disseminate internal announcements.
• Business Continuity, Compliance & Safety: Develop and implement business continuity plans and safety guidelines; monitor potential risks; manage business certification processes and regulatory requirements (DOLE, OSH).
• Vendor and Supplier Management: Coordinate with vendors and suppliers; manage contracts and ensure timely delivery of goods and services.
• Travel Management: Assist with employee travel arrangements and related support.

Office Manager

Consultant

• Lead the onboarding process: system configuration, comprehensive user training, and customer relationship management.
• Build strong relationships with key customers and act as their trusted advisor.
• Customize and optimize account settings to meet specific client requirements.
• Conduct engaging product training sessions via video conferencing; tailor training to customer needs.
• Maintain regular follow-ups to increase customer engagement and product utilization.
• Serve as the primary point of contact for clients during onboarding; address product usage questions.
• Develop deep product expertise across the Guesty platform to assist customers effectively.
• Troubleshoot technical issues that impede system use and provide timely solutions.
• Assess customer business and technical needs; recommend optimized configurations and best practices.
• Collect customer requirements, manage data migration and validation, and configure software accordingly.
• Gather customer feedback and relay to Product teams; create best practices and onboarding materials.
• Handle escalations in coordination with CSM and CX teams to resolve technical issues.

Professional Services Consultant, Italian Speaker

Chief Marketing Officer

• Lead annual and quarterly marketing planning processes and align strategy with company objectives and GTM priorities
• Own global marketing budget allocation, headcount planning, and ROI modeling in partnership with Finance, BI and RevOps
• Develop and manage marketing KPIs, dashboards, and scorecards across brand, demand gen, product marketing, and customer marketing
• Partner with Sales, Product, and Customer Success to ensure marketing plans support pipeline goals, product launches, and customer lifecycle needs
• Manage budgets across business portfolio brands (Rentals United and Yield Planet) to optimize yearly revenue objectives
• Act as coordination hub for Local Country Managers in key territories, ensuring alignment and appropriate materials
• Deliver reporting and insights to the CMO and executive team to guide strategic decisions
• Drive marketing best practices, global governance, and enablement across regional and functional marketing teams

Head of Marketing Strategy and Planning

Controller

• Assisting with the monthly closing process and preparation of investor reports while working closely together with other departments
• Preparation of the consolidated financial statements of the Company and its subsidiaries
• Support quarterly reviews, year-end audit processes and tax returns with external auditors
• Developing and implementing new financial processes including implementation of new GAAPs
• Ensuring quality control over financial transactions and reporting
• Support international financial activities
• Supporting optimization of processes throughout the department/company for improved efficiency
• Provide ongoing responses on financial issues to various functionaries in the company
• Undertake ad-hoc financial tasks such as collecting, analyzing and summarizing financial data

Customer Support

• Deliver outstanding customer service by swiftly resolving complex website-related and Guesty platform related queries via primarily chat and ticket, as well as some phone
• Demonstrate strong troubleshooting skills to diagnose and solve technical website issues efficiently, including HTML/CSS problems, design elements, and functionality concerns
• Guide users through our website builder features and functionality with patience and clarity, helping them create and optimize their online presence
• Assist customers with website customization, template selection, domain configuration, and integration with third-party services
• Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
• Contribute to and maintain our knowledge base with website-specific tutorials, best practices, and common solutions
• Collaborate closely with web developers and technical teams to ensure customer satisfaction and website functionality
• Adapt quickly to changing priorities and new website builder features and updates
• Identify and communicate patterns in customer website issues to help improve our products and processes
• Act as a customer advocate—ensuring their voices are heard and their website needs are met

Website Customer Experience Specialist

Onboarding Specialist

• Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
• Clearly communicate the value of the platform and its key capabilities, encouraging account activation and feature adoption—driving conversion and retention.
• Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
• Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
• Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
• Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
• Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.

Customer Onboarding Consultant

• Managing, developing, and supporting a team of tenured and technical agents (Tier 1 & Tier2).
• Maintaining the team’s professional goals.
• Monitoring their performance, QA, and KPIs.
• Conducting hands-on, effective feedback conversations with the team.
• Diagnosing and assisting with complex customer issues.
• Identifying areas for each agent’s personal growth and development and guiding them through professional advancement.
• Managing a ticket queue based on priority and SLA protocols.
• Working closely with our developers, technical teams, and other key stakeholders to ensure customer satisfaction.
• Assisting in managing customer queries in a timely and accurate way, via email, chat or phone.
• Managing projects and tasks related to the Customer Solutions department.
• Analyzing data trends to improve KPIs and team performance.

Customer Experience Team Leader

Support Engineer

• Help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, and new feature complexities.
• Investigate and resolve customer requests and queries using ticketing, content and task management tools.
• Advise clients/partners on Guesty's best practices on API implementation.
• Lead personal/team projects such as designing & developing new internal tools.
• Create internal knowledge base articles to improve solve time and client satisfaction.
• Escalate and resolve issues with the Product and Engineering teams by completing bug reports.
• Provide support to users around the world as part of Guesty's global support team.

API Support Engineer

• Responding to customer queries in a timely and accurate way, via email, chat or phone.
• Providing step by step technical help, both written and verbal, with great attention to details.
• Diagnosing customer issues, solving problems and helping with queries about their account.
• Managing a ticket queue based on priority and SLA protocols.
• Share and contribute to the knowledge base.
• Working closely with our developers and technical teams to ensure customer satisfaction.

Accounting Specialist, Customer Experience

• Create and execute a territory plan to build and maintain a pipeline of opportunities, ensuring attainment of individual revenue targets.
• Lead generation while becoming a part of the local business community within the short-term rental sphere.
• Develop a contact & call strategy to achieve and exceed targets.
• Daily outreach using a discovery, value pitch and compelling closing statements to gain commitment.
• Conducting live product demonstrations in person or via video calls.
• Manage prospect communication and Pipeline in Salesforce (CRM).
• Develop and maintain relationships with prospects in your target list.
• Negotiate contracts.
• Close deals!
• Research your target market and provide ongoing feedback to relevant teams (product, marketing, sales, strategy).
• Represent Guesty at trade shows.