Seasonal Customer Service Shift Lead
Minted
Accounting Specialist, Customer Experience
Guesty
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Responding to customer queries in a timely and accurate way, via email, chat or phone.
- Providing step by step technical help, both written and verbal, with great attention to details.
- Diagnosing customer issues, solving problems and helping with queries about their account.
- Managing a ticket queue based on priority and SLA protocols.
- Share and contribute to the knowledge base.
- Working closely with our developers and technical teams to ensure customer satisfaction.
Requirements
- Native English/Near-native speaker (or mother-tongue)
- Accounting/Finance-related degree or equivalent experience - a must
- Tech-savvy - strong computer skills - a must.
- Analytical thinking and great attention to detail
- Strong verbal and written communication skills
- Ability to adapt to a fast-pacing, changing environment
- Customer orientation and the ability to go the extra mile to engage customers
- Empathetic, helpful, and positive attitude
- Experience working with financial tools
- Needs to have Accounting background - educational
- Willing to work in shifting schedules and working at night
- Experience in the FinTech industry - a plus!
- Experience using technical tools - a plus!
