Customer Support Specialist
ZipHR
Seasonal Customer Care Representative – Beauty Team
Trafilea Tech E-commerce Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Communicate with customers either through Phone, Email, or Social Media to answer questions, solve problems, and troubleshoot.
- Influence the customer’s buying decision through proper assistance and recommendation.
- Provide an excellent customer experience through Chat assistance.
- Deliver high customer satisfaction.
- Provide effective resolutions to customer issues.
- Communicate clearly and effectively, both in writing and verbally.
- Take ownership of customer relationships and show commitment to reducing churn.
- Analyze churn data and identify patterns or trends.
- Understand the financial implications of their actions on the business.
- Achieve and surpassing net collection rate goals.
- Adapt to changes in the industry, market, or company policies.
- Stay updated on the latest skincare knowledge.
- Embrace constant feedback and use it constructively to improve performance.
Requirements
- Sales experience is a MUST
- Must be based in the Philippines (Metro Manila or nearby provinces)
- A stable internet broadband connection (DSL, cable, or FIBER), minimum of 5 Mbps, with backup internet options
- Computer Literate - proficient with MS Office, Google Chrome, Google Docs, and Zoom/Slack
- Minimum Computer Requirements: -CPU: i5 2.5+ GHz CPU (the higher the better)
- -RAM: 8 GB+ (the higher the better)
- -Headset with Mic (for team meetings and huddles)
- -Webcam (for team meetings and huddles)
- -MS Office installed
- Typing speed of 40 WPM or higher
- Excellent written communication skills
- STRONG customer service orientation
- Able to work on shifting schedule but predominantly during US business hours
- Have at least 1-year BPO Experience (experience in live chat is an advantage)
- E-commerce, Beauty products experience is a PLUS
Benefits
- Proximity doesn’t influence productivity.
- A rich experience including the opportunity to collaborate with world-class talents.
- Encouraging transparency and open communication to all.
- A data-driven, dynamic, energetic work environment, full of talented, goal-oriented, and empathetic people working together to grow and develop both as professionals and human beings.
- A safe space to be who you truly are.
- We embrace and support diversity, equity and work hard every day to keep becoming more inclusive.
- Openness to new ideas and initiatives: You can always join a squad, tribe, or committee, start new ones. Bring your hobbies and passions and transform them into projects!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experiencecustomer service orientationtyping speed 40 WPMBPO experiencelive chat experiencefinancial analysischurn analysisproblem-solvingtroubleshootingcustomer relationship management
Soft skills
communication skillsadaptabilityownershipcommitmentfeedback receptivenessinfluencecustomer experience focusteam collaborationeffective resolutionorganizational skills
