ZipHR

Customer Support Specialist

ZipHR

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Junior

About the role

  • - Manage customer inquiries via **tickets and live chat**, providing accurate and timely assistance.
  • - Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
  • - Update and maintain the **Knowledge Center** to help customers find information easily.
  • - Collaborate with internal teams to share customer insights and suggest process improvements.
  • - Identify recurring issues and contribute ideas to improve efficiency and user experience.

Requirements

  • **Hard Skills**
  • - Excellent written and spoken English communication skills.
  • - Proficiency in using **CRM systems**, chat platforms, and ticketing tools.
  • - Ability to write **clear and concise** documentation, FAQs, or help articles.
  • - Strong attention to detail and analytical problem-solving abilities.
  • **Soft Skills**
  • - Empathetic and patient communicator.
  • - Proactive, resourceful, and adaptable in fast-paced settings.
  • - Team-oriented but comfortable working independently.
  • - Passion for helping people and delivering exceptional customer experiences.
  • **Experience**
  • - At least **1 year of experience** in a customer support or related role.
  • - Experience in a **SaaS** or **tech-based** environment is a plus.
Benefits
  • **What’s in store for you?**
  • - Work with a supportive, growth-minded team.
  • - Opportunity to shape customer experience and processes.
  • - Career development in a company that values your input and growth.
  • **Benefits**✨ Comprehensive training** 🌱 Growth opportunities** 🤝 Collaborative team culture** 💼 100% Remote Setup

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
written communicationspoken communicationCRM systemschat platformsticketing toolsdocumentation writinganalytical problem-solvingattention to detailcustomer support experienceSaaS experience
Soft skills
empathetic communicatorpatient communicatorproactiveresourcefuladaptableteam-orientedindependent workerpassion for helping peoplecustomer experience focus