Customer Service Specialist
GR8 Global
Customer Support Specialist
ZipHR
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- - Manage customer inquiries via **tickets and live chat**, providing accurate and timely assistance.
- - Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
- - Update and maintain the **Knowledge Center** to help customers find information easily.
- - Collaborate with internal teams to share customer insights and suggest process improvements.
- - Identify recurring issues and contribute ideas to improve efficiency and user experience.
Requirements
- **Hard Skills**
- - Excellent written and spoken English communication skills.
- - Proficiency in using **CRM systems**, chat platforms, and ticketing tools.
- - Ability to write **clear and concise** documentation, FAQs, or help articles.
- - Strong attention to detail and analytical problem-solving abilities.
- **Soft Skills**
- - Empathetic and patient communicator.
- - Proactive, resourceful, and adaptable in fast-paced settings.
- - Team-oriented but comfortable working independently.
- - Passion for helping people and delivering exceptional customer experiences.
- **Experience**
- - At least **1 year of experience** in a customer support or related role.
- - Experience in a **SaaS** or **tech-based** environment is a plus.
Benefits
- **What’s in store for you?**
- - Work with a supportive, growth-minded team.
- - Opportunity to shape customer experience and processes.
- - Career development in a company that values your input and growth.
- **Benefits**✨ Comprehensive training** 🌱 Growth opportunities** 🤝 Collaborative team culture** 💼 100% Remote Setup
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
written communicationspoken communicationCRM systemschat platformsticketing toolsdocumentation writinganalytical problem-solvingattention to detailcustomer support experienceSaaS experience
Soft skills
empathetic communicatorpatient communicatorproactiveresourcefuladaptableteam-orientedindependent workerpassion for helping peoplecustomer experience focus
