ZipHR

Customer Support

• - Manage customer inquiries via **tickets and live chat**, providing accurate and timely assistance.
• - Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
• - Update and maintain the **Knowledge Center** to help customers find information easily.
• - Collaborate with internal teams to share customer insights and suggest process improvements.
• - Identify recurring issues and contribute ideas to improve efficiency and user experience.

Customer Support Specialist

Sales

• **What You’ll Do**
• - Hunt for new business opportunities through outbound calls, emails, social selling, and networking.
• - Build relationships with HR leaders, decision-makers, and business owners.
• - Conduct product demos and clearly communicate how KAMI Workforce’s solutions solve customer pain points.
• - Consistently build, manage, and close a healthy pipeline.
• - Collaborate with the team to develop winning sales strategies.
• - Crush your targets — and celebrate big wins.

Customer Support Specialist

SaaS Sales Champion