Customer Support Specialist
ZipHR
Sales Operations Support Representative
ELVTR
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Respond to customer inquiries via email, ensuring timely and exceptional customer service.
- Handle incoming customer calls, addressing questions and assisting with enrollments when needed.
- Prepare sales materials and documentation for new course launches.
- Conduct sales conversations with customers to support the sales team during high-volume periods.
- Provide administrative and operational support to the sales team.
- Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes.
- Maintain accurate and up-to-date customer records in CRM systems and relevant databases.
- Identify and propose process optimization solutions to improve efficiency and customer experience.
Requirements
- Bachelor's degree in business administration, marketing, or a related field.
- 1+ years of experience in sales, customer service, or a similar role.
- Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational skills and attention to detail.
- Experience with a CRM system is preferred.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Positive attitude, self-starter, and team player.
Benefits
- Competitive salary with performance-based bonuses.
- Generous vacation, mental health support, and wellness benefits.
- Full access to ELVTR courses for personal growth.
- A collaborative, mission-driven team culture focused on real impact.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesprocess optimizationadministrative supportdocumentation preparationenrollment assistanceCRM systems
Soft skills
communication skillsorganizational skillsattention to detailmultitaskingprioritizationrelationship buildingpositive attitudeself-starterteam player
Certifications
Bachelor's degree
