ELVTR

Recruitment

• Follow the developed sourcing strategies to identify potential instructors via LinkedIn and other sources.
• Establish initial contact with potential instructors,
• Collaborate with the pre-production team members to understand requirements and execute established sourcing strategies.
• Keep a well-organized record of potential candidates and maintain regular communication.

Talent Sourcer – C-level

Customer Support

• - Respond to customer inquiries via email, ensuring timely and exceptional customer service.
• - Handle incoming customer calls, addressing questions and assisting with enrollments when needed.
• - Prepare sales materials and documentation for new course launches.
• - Conduct sales conversations with customers to support the sales team during high-volume periods.
• - Provide administrative and operational support to the sales team.
• - Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes.
• - Maintain accurate and up-to-date customer records in CRM systems and relevant databases.
• - Identify and propose process optimization solutions to improve efficiency and customer experience.

Sales Operations Support Representative

Account Executive

• Convert warm, pre-qualified leads into enrolled students for our premium courses.
• Build rapport with prospects and identify how our programs align with their goals.
• Track your metrics and iterate fast to exceed conversion benchmarks.
• Maintain clean and detailed records in our CRM.
• Communicate customer insights to marketing and product teams for continuous improvement.
• Coordinate with internal departments to ensure a seamless customer journey.

Sales Representative, Ukrainian & English

Manager

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
• Instructor Liaison: Ensure clear and effective communication between students and instructors.
• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

Student Care Manager

• Respond to customer inquiries via email, ensuring timely and exceptional customer service.
• Handle incoming customer calls, addressing questions and assisting with enrollments when needed.
• Prepare sales materials and documentation for new course launches.
• Conduct sales conversations with customers to support the sales team during high-volume periods.
• Provide administrative and operational support to the sales team.
• Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes.
• Maintain accurate and up-to-date customer records in CRM systems and relevant databases.
• Identify and propose process optimization solutions to improve efficiency and customer experience.

Learning and Development

• **What you’ll do:**
• - Conduct market research and identify the needs of our target audience
• - Work together with our instructors on designing educational programs (course ideas, concepts, formats and assignments)
• - Assign tasks to the team of designers, content managers, community managers and make sure everything goes smoothly
• - Oversee the process of the course production from the very first lesson till the moment of sending certificates to our students
• - Review materials provided by the instructor
• - Prepare recommendations on the format of conducting online classes and educational materials delivery
• - Introduce new methods and approaches to conducting online classes
• - Analyze course effectiveness metrics – success rate, students’ satisfaction and engagement
• - Develop plans for improving courses based on the students’ feedback and analytics

Instructional Designer

Digital Marketing

• Online education is a booming startup and investment space in Ukraine.
• We are looking for a proactive Digital Marketing Specialist to improve marketing strategies.
• Manage advertising campaigns on Facebook Ads/Google Ads and report performance metrics.
• Collaborate with course producers, copywriters, and designers for feedback and enhancement.
• Conduct A/B testing and email campaigns to optimize engagement and reach.

Digital Marketing Specialist

Graphics Designer

• Design and update presentations, course materials (brochures, programs, etc.), and informers
• Collaborate with the team to ensure designs are aligned with brand guidelines and project needs
• Prepare and optimize files using PDF compression tools for smooth sharing and publishing
• Support the design of emails and landing pages when needed
• Maintain consistency and attention to detail across repetitive design tasks
• Manage multiple projects simultaneously while meeting deadlines
• Explore and experiment with AI tools (e.g., MidJourney) to enhance design workflows
• Support the team in creating impactful learning and marketing materials

Visual Designer

Designer

• Design and update presentations, course materials (brochures, programs, etc.), and informers
• Collaborate with the team to ensure designs are aligned with brand guidelines and project needs
• Prepare and optimize files using PDF compression tools for smooth sharing and publishing
• Support the design of emails and landing pages when needed
• Maintain consistency and attention to detail across repetitive design tasks
• Manage multiple projects simultaneously while meeting deadlines
• Explore and experiment with AI tools (e.g., MidJourney) to enhance design workflows

Presentation Designer

• Engage and close high-ticket sales with pre-booked warm leads.
• Maintain and develop client relationships by understanding customer needs.
• Track and monitor sales performance metrics to meet and exceed targets.
• Log calls and customer interactions in CRM for accurate tracking and reporting.
• Collaborate with sales, customer service, marketing, and production teams to ensure a seamless client experience.
• Provide customer feedback and actionable insights to improve marketing and product offerings.
• Operate within a high-performing sales team in a high-ticket sales environment, focusing on closing rather than lead generation.

Sales Representative

Customer Success Manager

• Handle refunds and transfer requests daily, providing an excellent experience to customers and retaining a high percentage of saved students.
• Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
• Handle chargeback cases promptly, providing necessary documentation and resolutions.
• Actively work in the CRM to keep track of cases and maintain the Refunds Report and Monthly KPI report to improve refund-related processes.
• Regularly review and address missing tickets to ensure no unresolved customer inquiries.
• Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.
• Handle customer complaints effectively, ensuring swift resolutions and capturing insights to prevent recurrence.
• Manage the Welcome Back Credits process for re-engaging former customers.
• Hold monthly cross-functional meetings to assess patterns and propose process improvements.
• Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
• Improve internal processes and offer solutions.

Student Success Manager, Refunds and Escalations

• Transform pre-qualified leads into enrolled students through engaging, personalized consultations.
• Connect with potential clients via phone and online communications to understand educational needs and recommend courses.
• Apply consultative selling techniques to comprehend client goals and customize solutions.
• Maintain an organized pipeline of leads and track sales progress using CRM.
• Surpass monthly sales targets and contribute to the success of the sales team.
• Work as part of ELVTR's sales team in a fully remote, contract-based role.

Sales Consultant

• Close deals with pre-booked warm leads in a high-ticket sales environment
• Conduct sales calls, present ELVTR courses, handle objections, and close sales
• Develop and maintain long-term client relationships
• Track and monitor sales performance metrics and targets
• Record call data and customer interactions in CRM for accurate reporting
• Work closely with sales and customer service teams to ensure smooth client experience
• Provide feedback and insights to marketing and production teams from customer conversations
• Operate as a self-motivated team player in a remote, full-time contract role

• Close deals with warm, pre-booked leads in a high-ticket sales environment
• Build and maintain client relationships by understanding their needs and aligning ELVTR's offerings accordingly
• Monitor sales metrics and continuously aim to exceed targets
• Log call data and customer interactions in the CRM system for accurate tracking and reporting
• Collaborate with sales and customer service teams to ensure a seamless client experience
• Provide actionable feedback to marketing and production teams based on customer insights
• Work full-time on a remote contract, with working hours aligned to UK or US time zones
• Performance rewarded with performance-based bonuses