Helpdesk Specialist – Technical Support, Operations

ELVTR

Technical Support Specialist managing requests in a fast-paced environment. Responsible for improving operational workflows using automation and CRM tools at ELVTR.

Posted 6/22/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup
Proactively escalate blocked or high-risk items rather than allowing them to stall
Support routine operational work and HubSpot administration, including workflows, automations, and reporting
Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems
Improve internal processes using tools such as n8n, Zapier, and Google Apps Script
Identify repetitive tasks and continuously look for opportunities to streamline or automate them

Requirements

What you’ll need

Experience in technical support, CRM operations, system administration, or a similar hands-on role
Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
Familiarity with automation tools such as n8n, Zapier, or Apps Script
Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent
Excellent async communication habits, including responsiveness during working hours and proactive follow-up
Ability to learn new tools quickly and troubleshoot independently with minimal supervision
Strong critical thinking and problem-solving skills
Clear written communication and confidence working with non-technical stakeholders
High level of ownership, resilience, and reliability in fast-paced operational work
Nice to have: Experience working with HubSpot and ClearFeed or similar ticketing and SLA-management tools.

Benefits

Comp & perks

Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportCRM operationssystem administrationautomationworkflow managementreportingproblem-solvingcritical thinkingticket managementAI-assisted workflows

Soft Skills

self-prioritizationdecision-makingcommunicationresponsivenessproactive follow-upownershipresiliencereliabilityindependenceenthusiasm