Customer Support Specialist
ZipHR
Customer Service Specialist
GR8 Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Daily Processing and monitoring web orders 3 times per day
- Prioritizing orders by when they need to be processed and shipped for each day
- Run and import excel reports
- Managing customer service requests for website orders
- Communicating with vendors to make sure jobs are done and delivered on time
- Monitor Customer Service email
- Answer Customer Service calls and aid customers with questions and inquiries
- Enter tracking information into a website
- Assist Sales reps and account managers in daily needs
- Settling credit card charges for orders
- Weekly Invoice orders that have been shipped/closed out
- Approve invoices from vendors
- Run and overview item usage and sales activity
- Monthly Generate monthly reports showing and totaling orders for each month
- Sporadic Process purchases orders and sends to accounting
Requirements
- 1–2+ years of experience in customer service or similar administrative support
- Strong written and spoken English with clear, professional communication
- Highly organized, accurate, and reliable with strong time management
- Proactive problem solver who takes initiative and manages shifting priorities with ease
- Proficient with CRM platforms including but not limited to Propago, Shipstation, Finale, Marcom, Cybersource, Filemaker
- Has stable high-speed internet, backup power, and a distraction-free workspace
- Collaborative, long-term mindset with a heart for supporting a growing team
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingreport generationinvoice managementdata entrycredit card processingpurchase order processingsales activity monitoringtime managementproblem solving
Soft skills
strong communicationorganizational skillsreliabilityproactiveinitiativecollaborationadaptabilityattention to detailcustomer supportteam support
