Customer Service Representative – Short-Term Contract
Stadium
Customer Support Representative
Level - Virtual Recruitment & Staffing
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $6 per hour
Job Level
Mid-LevelSenior
About the role
- Connect with clients to gather feedback, encourage reviews, and boost sales and morale.
- Manage unanswered calls, relay details, and arrange callbacks if needed.
- Follow up with clients who gave negative feedback to find solutions and retain them.
- Set goals and strategies to meet weekly and monthly sales targets.
- Ensure recent bookings have complete information by contacting clients for updates.
- Assist with sales by creating quotes and converting leads.
- Provide weekly progress reports to management.
- Track feedback for cleaners and technicians daily across different platforms.
- Monitor technician checklists, photos, and send reminders as needed.
- Compile weekly reports based on key performance indicators (KPIs).
- Verify cleaners' check-in and check-out times and ensure accurate payroll information.
Requirements
- Strong communication skills
- Friendly yet professional demeanor
- Ability to handle tasks efficiently with minimal supervision
- Reliability and consistent performance are essential to ensuring smooth and successful client interactions.
Benefits
- 100% company-paid HMO with mental and dental care, with one free dependent
- Option to have additional HMO dependents at cost
- Company-paid life insurance with ₱100,000 and AD&D coverage
- At least 7 days annual paid time off
- Client specific bonuses and incentives will be given 100%
- Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to!)
- Annual Year-End Party!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategiesgoal settingreportingclient feedback managementlead conversionperformance trackingpayroll verificationKPI compilation
Soft skills
communicationprofessionalismreliabilityefficiencyclient interactionproblem-solving
