Customer Support Executive – US-Legal Tech
Catena
Telecommunications Support Specialist – Genesys
ComPsych
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $24,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudVoIP
About the role
- Manage comprehensive toll-free number lifecycle including inventory maintenance
- Diagnose and troubleshoot toll-free number functionality issues
- Monitor performance metrics and analyze usage patterns
- Ensure compliance with international telecommunications regulations
- Provide technical support to partner organizations
- Configure and troubleshoot Genesys Cloud CX platform settings
- Generate ad hoc global call reporting
Requirements
- Bachelor's degree in Telecommunications or related field
- 5+ years of experience in telecommunications support
- Strong knowledge of Genesys Cloud CX platform
- Experience with international telecommunications infrastructure, particularly in APAC and EU markets
- Proficiency in SIP protocols and VoIP systems
- Excellent communication skills
- Ability to work independently and manage multiple priorities
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SIP protocolsVoIP systemsGenesys Cloud CXtelecommunications supportperformance metrics analysisinventory maintenancetroubleshootingcall reporting
Soft skills
communication skillsindependent workpriority management
Certifications
Bachelor's degree in Telecommunications
