Customer Service Representative – Project-based
Unifin Inc
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Contact clients and collect outstanding payments.
- Patiently and professionally communicate with customers in order to encourage them to pay their debts.
- Strike a balance between maintaining trustful relationships and ensuring timely payments.
Requirements
- At least 3 months of BPO experience - Financial account is a plus
- Basic knowledge of prepaid, debit and credit cards
- Basic compliance training/knowledge
- Demonstrable probing and problem solving skills
- Excellent verbal and written communication skills and good customer service orientation must be possessed by the candidate.
- Open to work different shifts (day/night)
- Willing to work shifting schedules
- Very strong interpersonal and comprehension skills.
Benefits
- Promotions at UNIFIN are based on merit, past performance, and leadership potential.
- We recognize our top employees and help them succeed.
- We believe in our employees and invest in providing the best growth opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
BPO experiencefinancial account knowledgeprepaid cardsdebit cardscredit cardscompliance trainingproblem solving skillscustomer service orientation
Soft skills
verbal communicationwritten communicationinterpersonal skillscomprehension skills